1 meilleure offre (desktop support technician, manitoba) (à pourvoir)

Internal IT Support Technician
ABMTAX —Winnipeg, MB
- Jusqu’à 40 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Azure
- DevOps
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : desktop support technician (manitoba)

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Internal IT Support Technician

ABMTAX
Winnipeg, MB

Postuler rapidement

Détails du poste

Permanent | Temps plein

Compétences

Logiciels de GRC/CRM
CI/CD
Infrastructure infonuagique
Administration de système
Azure
Approvisionnement
DevOps
iOS
Windows
Bases de données
Pare-feu
DHCP
AWS
Gestion des mises en production
Support informatique
DNS
GitHub
MacOS
Linux
Exigences d'affaires
Compétences en communication

Description complète du poste

About the Role

We are seeking a versatile Internal IT Support Technician to manage our internal IT infrastructure and provide day-to-day IT support for our organization. This role is primarily focused on IT support, systems administration, and CRM support, with secondary responsibilities in DevOps and development operations.

A major part of this role will be helping migrate our IT environment in-house, including Microsoft systems, phone network, CRM platform, and related internal technologies.

Key Responsibilities

IT Support, Administration, and Migration

Manage Microsoft 365 tenant administration, including user accounts, email, distribution lists, permissions, and security settings.
Support employee hardware and mobile devices, including laptops, desktops, phones, peripherals, and networking equipment.
Troubleshoot desktop, software, email, and device-related issues across Windows, macOS, iOS, and Android environments.
Manage IT asset inventory, equipment lifecycle, procurement, deployment, and retirement.
Lead or support the migration of the company’s IT environment from external or partially managed services to in-house ownership.
Help migrate and centralize internal systems, including Microsoft services, phone systems, device management, CRM platforms, and internal support workflows.
Work with leadership to document, plan, and execute phased migrations with minimal disruption to users.
Maintain IT documentation, policies, system configurations, and support procedures.
Coordinate with vendors for hardware, software, telecom, and support contracts.
Ensure IT security compliance through patch management, endpoint protection, access control, and security updates.

CRM Support and Administration

Support and administer the company CRM system.
Assist with CRM user setup, permissions, workflows, data integrity, reporting, and troubleshooting.
Work with business teams to optimize CRM usage and improve internal processes.
Support CRM integrations with email, Microsoft systems, and other internal tools.
Participate in CRM migration, configuration, and ongoing support initiatives.
Translate business requirements into practical CRM and systems solutions.

DevOps and Development Support - Asset

Maintain and improve CI/CD pipelines using GitHub Actions, Azure DevOps, or similar tools.
Manage cloud infrastructure in AWS and/or Azure, including servers, storage, databases, and related services.
Support deployments where applicable.
Monitor application performance, infrastructure health, logging, and alerting.
Automate deployment processes and infrastructure provisioning using scripting or infrastructure-as-code.
Manage source control systems and repository access.
Support database administration tasks such as backups, maintenance, and environment setup.
Assist developers with environment setup, release management, and deployment.
Implement security best practices across CI/CD, cloud infrastructure, and secrets management.
Participate in support for production systems as needed.

Qualifications

Required

2+ years of experience in IT support, system administration, or a similar role.
Experience leading IT migrations from outsourced, cloud-based, or partially managed environments into fully in-house operations.
Strong experience with Microsoft 365 administration, including user management, email, permissions, and security.
Experience supporting phones, endpoints, and internal business systems.
Solid understanding of Windows and macOS support.
Familiarity with networking fundamentals such as DNS, DHCP, VPNs, and firewalls.
Experience with CRM systems and supporting business users.
Experience with CRM administration, customization, or migration.
Strong troubleshooting, documentation, and communication skills.
Ability to manage IT assets, procurement, and vendor relationships.
Ability to document procedures and communicate clearly with non-technical users.
Fast learning and ability to work in fast-paced environments.
Experience in a small or mid-sized business environment where multiple responsibilities are handled independently.

Preferred

Some experience with DevOps practices, cloud infrastructure, or development operations.
Hands-on experience with AWS and/or Azure cloud services.
Familiarity with CI/CD tools such as GitHub Actions, Azure DevOps, or similar.
Familiarity with infrastructure-as-code tools.
Knowledge of database concepts and tools.
Experience with monitoring tools such as CloudWatch, Azure Monitor, Datadog, Prometheus, or Grafana.
Linux understanding is a plus.

Pay: Up to $40,000.00 per year

Work Location: In person

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