Job Summary (external):
Work with us as a Case Manager - Video
As a Case Manager, you will help guide injured workers on their journey toward recovery and successful reintegration into the workforce. In this role you will be directly contributing to the wellbeing of injured workers and their families by supporting them through the recovery process. By collaborating closely with employers, healthcare providers, and other WCB stakeholders you will plan meaningful solutions for safe timely return to work outcomes. If you are driven by purpose, enjoy working collaboratively, and are eager to make a lasting impact, then this is the job for you!
Job Duties:
Manages the overall case management process for physical and psychological injury and illness claims. Collects, reviews and assesses claim information on a regular basis to establish a worker's initial and continuing entitlement to benefits and services. Authorizes and communicates all entitlement decisions to appropriate stakeholders in a professional and timely manner.
Adheres to established Case Management guidelines and best practices. Provides personalized service through meetings with injured workers, employers and other relevant stakeholders to exchange information in regards to workplace injuries, return to work programs and associated rehabilitation plans.
Proactively identifies safe and suitable modified or alternate return to work opportunities where medically appropriate; coordinates and/or assists stakeholders with return to work planning; attends work sites to assess appropriateness of proposed work alternatives and problem solves barriers to return to work either independently or in conjunction with other staff (i.e. Rehabilitation Specialist, Vocational Rehabilitation Consultant); monitors return to work plans once established.
Develops, documents, implements, monitors, and evaluates health and return to work outcomes and revises case plans accordingly.
Determines the need for, and coordinates the services and expertise provided by, other team members (e.g. Vocational Rehabilitation Consultant, Rehabilitation Specialist, Payment Assessor) and monitors the progress and outcome of the case plan.
Proactively identifies injured workers who have physical and/or psychological barriers to recovery and return to work, provides appropriate support and guidance, and facilitates referrals for professional services as required.
Facilitates multi-disciplinary meetings between WCB internal/external resources to design and implement case plans for complex cases.
Promotes and supports workplace-based disability management and return to work programs. This can include employer meetings and worksite visits, and attending information/discussion sessions on behalf of WCB in coordination with Return to Work Program Services, SAFE Work Manitoba, industry associations and other stakeholders.
Performs other related duties as assigned.
Qualifications:
A university degree in a related field (Commerce, Psychology, Social Work, Nursing, Physiotherapy, Occupational Therapy, etc.) and at least five years of experience making entitlement decisions while providing client services or equivalent combination of education and/or experience.
Proficiency in the use of personal computers and software in a Windows environment
Knowledge of adjudication or vocational rehabilitation or case management or disability management programs, policies, procedures and principles
Knowledge of medical terminology/issues
Ability to interpret and apply provisions of The Workers Compensation Act, Government Employees Compensation Act, and Manitoba Public Insurance Act
Ability to obtain, assess, evaluate and rationalize to support case management decisions
Ability to communicate effectively, both verbally and in writing to deal with internal and external stakeholders
Ability to organize and prioritize workload
Ability to work under pressure to tight deadline while providing excellent client service in sometimes confrontational situations
Ability to work independently and as part of a team
Must be able to travel within the province of Manitoba
Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required
Competencies (internal only):
Essential:
Client Service Orientation
Analysis/Problem Assessment
Planning, Organizing and Follow Up
Judgment/Problem Solving
Communication - Written and Verbal
Persuasiveness
Very Important:
Teamwork
Important:
Impact
Additional Information (internal):
Vacancies: Up to 7 Permanent, Full-Time Positions
Successful applicants who are not offered the role will be placed on a 6-month eligibility list that will be used to staff all permanent and term vacancies over this period. If you are on an existing eligibility list for this position, you will need to re-apply to be eligible for this new eligibility list.
Successful internal applicants will be placed in the Fall 2026 Case Manager training program scheduled to begin on November 9, 2026. Participation in Compressed Work Week, or a Flexible Work Hours schedule will be suspended during a training class and no extended vacation time will be permitted.
You may be asked to demonstrate your ability through competency based interviewing and/or testing.
Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for a term position or out of a term position, please note that article 10.09d of the Collective Agreement may apply.
The WCB recognizes that individuals may face barriers that hinder their full and equal participation in the workplace, and is committed to providing reasonable accommodation to all employees and candidates who are or may be disabled by one or more barriers in the workplace. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Additional Information (external):
Annual Salary Range: $78,660 - $101,276
Formal Classroom Training Period: 12 weeks (Monday – Friday, 8:30 a.m. – 4:30 p.m.).
A criminal record check and education verification will be required for the successful candidate.
The WCB is committed to diversity, equity, and inclusion and encourages applicants from all backgrounds. Accommodations are available upon request during the hiring process.
Job Summary (internal):
The Case Manager is the primary contact responsible for the provision of case management services to an assigned region, industry and/or group of employers, and their injured workers. The incumbent is responsible for entitlement decisions and ongoing management of claim files originating from the assigned region, industry and/or group of employers, including the provision of primary rehabilitation and return to work services, the promotion of disability management concepts to stakeholders and the coordination and monitoring of vocational rehabilitation and other professional services.
