The Children's Aid Society of London & Middlesex has an employment opportunity for the permanent position of Human Resources Consultant.
Reporting to the Supervisor of Human Resources, the Human Resources Consultant develops and conducts Human Resources practices and objectives promoting an employee oriented, high-performance culture that emphasizes quality, productivity, and customer service provision.
The Human Resources Consultant is responsible for providing administrative services support in a number of functional HR areas including: staffing (recruitment, screening, on-boarding and retention), administration of the Collective Agreement (including daily labour relations and availability as a resource person to unionized and management staff alike), management of all aspects of internal job postings/competitions and ensuring compliance with all applicable employment legislation. The responsibilities of the position will also focus on all aspects of the Society's social media and communications activities and involvement in short and long-term training and equity initiatives. Additional duties include primary coverage for processing of the Society’s bi-weekly payroll for all employee groups using AVANTI software (Human Resource Information System) and benefit plan administration (including the OMERS pension plan).
The position requires a high level of customer service provision to all stakeholders including internal staff, external collaterals, and community partners. The Human Resources Consultant coordinates the implementation of services, policies and programs and assists and advises the management team concerning Human Resources best practices.
QUALIFICATIONS
- Successful completion of post-secondary education with a focus on Human Resources or post graduate studies at a community college in Human Resources Management
- Certified Human Resources Professional (CHRP) designation preferred or willing to obtain within twenty-four months
- Minimum of 3 years of human Resources experience preferred
- Experience in a unionized environment preferred
- Works collaboratively and independently, capable of multitasking with strong project management skills in a confidential manner to assist in resolving any highly sensitive issues which arise within the agency in a timely manner.
- Proven knowledge and skills in the delivery of Human Resources services
- Strong communication and presentation skills
- Ability to meet deadlines and perform during periods of multiple demands
- Ability to understand and manage complex situations
- Ability to effectively manage conflict and balance competing demands
- Superior customer service skills with a focus on equity, empowerment, respect, and collaboration
- Proven ability to work collaboratively across the agency
- Strong computer skills, including Microsoft Word, Excel, and Power Point
- Strong bias for action, ability to work independently and strong critical thinking and negotiating skills
ACCOUNTABILITIES
- The Human Resources Consultant is accountable for ensuring all services are carried out in a child and family-centered manner within a framework grounded in Justice, Access, Inclusion, Diversity, and Equity (JAIDE) and consistent with our commitment to advancing Truth and Reconciliation with Indigenous partners and families.
- Ability to perform various duties and roles within the generic HR Consultant job profile.
- Assist and manage both short and long-term HR projects.
- The Humans Resources Consultant is a primary Resource to ensure legislative compliance with: ESA, OHSA, HR Ministry Directives, HR impacting Bills/Acts and AODA.
- This role ensures Justice, Access, Inclusion, Diversity, and Equity (JAIDE) are incorporated into HR practices, policies, and programs, supporting overall JAIDE agency integration from an HR perspective.
- Other accountabilities as determined by the designated supervisor and / or Director of People and Culture.
AREAS OF FOCUS
Ethics, Values, and Integrity
- Understand and act in a manner consistent with the Human Resources Professionals Association
- Practice in a manner consistent with CASLM values and philosophy
- Adherence to service model expectations and commitments
Knowledge and Skill: Generic duties may include some or all of the following:
Administer and/or provide People Services in any of the Human Resources areas:
- Payroll and Benefits coordination (including OMERS)
- Human Resources Information System (Avanti) and other systems relevant to HR
- HR policy administration and Job Analysis
- Performance Management / Performance Appraisal
- Attendance Management
- Health and Safety including joint H & S committee, participation, and support
- Employee Labour Relations support
- Recruitment, Onboarding and Retention and Recognition
- Health and Wellness Initiatives
- Social Media and Communications
- Training and equity initiatives in collaboration with Supervisor of Equity & Training
- Provide training and support as required
Other HR tasks may include but are not limited to work related to labour relations, accommodations, return to work, WSIB claims and other special projects.
- Compile information and maintain records ensuring that all required documentation, necessary to meet standards, is available
- Identify and report trends and potential system limitations
- Identify, report potential solutions, and action plans
- Negotiate and support effective conflict resolution
- Conduct all action and activities in accordance with the policies and practices of the CASLM and all legal and employment standards (ESA) requirements
- Participate in relevant work groups and committees (i.e., Quality Improvement Projects, CASLM committees, community, and provincial groups)
- Maintain, implement, and update human Resources policies and procedures as needed
- Provide information and general advice to all employees regarding Human Resources policies and procedures and services
- Prepare and reconcile mandatory reports
- Maintain confidentiality and display respect for employee privacy at all times
- Maintain current knowledge of legislative changes specific to employment and employment standards
Payroll and Benefits: Specialized Knowledge and Skills
- Orient new employees to the payroll and benefits system
- Compensation and Benefits, including OMERS
- Prepare and process payroll ensuring verification of all input and output. Complete monthly reconciliations
- Complete monthly payroll summaries and journal entries
- Prepare government and records of employment ensuring accuracy and timeliness
- Process and maintain records of leaves of absence, including vacation and sick time, ensuring that payroll and benefit correspond to entitlements
- Liaison and collaboration with the CASLM Finance Department
Health and Safety: Specialized Knowledge and Skills
- Orient new employees to the Health and Safety policies and practices
- Maintain Health and Safety records
- Develop, update, and execute Health and Safety policies and practices
- Disseminate information about Health and Safety precautions and issues in the workplace. Assume a pro-active position focused on prevention
- Provide advice and guidance to management and employees about safety practices
- Respond to Health and Safety concerns efficiently and effectively with a focus on collaboration and inclusion
Team Collaboration & Engagement
- Establish effective working relationships with colleagues and community partners
- Provide coverage as needed
- Relate in a professional, purposeful, and transparent manner
- Collaboratively develop strategies to deliver, improve, and evaluate services to employees
- Communicate and support key internal stakeholders, inclusive of problem solving and troubleshooting support
- Offer support and extend oneself to team members, colleagues across the CASLM and community partners
Customer Service
- Honor all the CASLM’s commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable service
- Adept at focusing individualized attention resulting in consistent, high-level customer satisfaction
- Fully available to the customer by being flexible with time and schedule in order to provide information and service
- Anticipate customer needs and quickly adapts solutions
- Help customers navigate systems with greater ease by explaining the services offered and the requirements to access services
Health and Safety
- Delivery of service is completed in a safe manner and exhibits good judgment and problem-solving skills.
- Ensure the designated Supervisor is apprised of any health and safety issues in the performance of his/her duties in a timely fashion.
Other
- All other duties within the spirit, scope and purpose of the job as requested.
This role will involve a hybrid working arrangement with a mix between remote and in-office work.
Salary: $69,926 - 89,246 (2026-2027) - Competitive benefits package available.
The Children’s Aid Society of London & Middlesex is committed to the values of equity, inclusion and respect and is dedicated to building a workforce that reflects the diversity of the community in which we live in and serve. The Society encourages applications from all qualified individuals including women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation and persons of any gender identity or gender expression. Preference will be given to candidates who are fluent in French and English. We are committed to creating an accessible environment for all. Please let us know if you have any accommodation needs.
To Apply, qualified applicants should submit applications to:
https://www.caslondon.on.ca/get_to_know_us/careers
We thank all applicants, however only those considered for interviews will be contacted.
Job Type: Full-time
Pay: $69,926.00-$89,246.00 per year
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Vision care
Education:
- Bachelor's Degree (preferred)
Experience:
- Human resources: 1 year (preferred)
Work Location: Hybrid remote in London, ON N5V 3G2
