2 meilleures offres (junior customer service representative, london, on) (à pourvoir)

Junior Estimator/Customer Service Representative
Fix Auto London North West —London, ON
- De 50 000 $ à 70 000 $ par an
- Heures supplémentaires
- Vente
- Diplôme d'études secondaires
- Leadership
- Assurance Dentaire
- Congés payés
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Customer Service Associate I
Dollar Tree —London, ON
- 17,60 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Diplôme d'études secondaires

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il y a 7 jours

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Junior Estimator/Customer Service Representative

Fix Auto London North West
London, ON

Postuler rapidement

Détails du poste

Permanent | Temps plein

Avantages

Assurance Dentaire
Congés payés
Assurance Vie
Stationnement sur place

Compétences

Mécanique automobile
Estimation automobile
Vente
Diplôme d'études secondaires
Diplôme d'études collégiales (hors Québec)
Leadership

Description complète du poste

Job Overview
The Estimator is responsible for client sales and service activities to maximize revenue, profitability, and client satisfaction. The Estimator will actively seek value-add sales opportunities and maximize gross profit when creating estimates. They will also manage communication and contact with clients and insurance partners to ensure client satisfaction. The Estimator will work closely with the production team and is responsible for providing accurate information to customers and the dealership teams in terms of pricing, damage, and estimated time of repair.

Core Competencies

Customer Service Approach
Time Management
Problem Solving
Accountability and Dependability
Decision Making and Judgement
Providing Consultation
Ethics and Integrity
Planning and Organizing
Enforcing Laws, Rules and Regulations
Mediating and Negotiating
Coaching and Mentoring
Communication
Energy and Stress Management
Teamwork

Duties

Review damage reports, repair orders and estimates of repair cost and plan work to be performed.
Collaboration with production and parts efficiency manager to ensure production and profitability targets are met.
Create repair estimates for potential clients according to Fix Auto and insurance companies best practices/guidelines.
Actively seek value-add sales opportunities when inspecting the vehicle.
Develop estimates with a focus on projected gross profit.
Ensure estimate follow-up to maximize closing ratio.
Collaborates with client experience personnel to ensure exceptional follow-up and service.
Monitors vehicle production in collaboration with production and parts efficiency manager to ensure timely delivery.
Closing of RO files and tracking job performance in collaboration with Production and Parts Manager to optimize profitability.
Other related tasks as required.

Experience

High school or college automotive body repair diploma
At least 2-3 years of collision repair experience in estimating/sales
Experience in and competence with estimating systems (MCE Mitchell Cloud Estimating & Audatex) and Management software (Mitchell RepairCenter)
Possess a valid drivers' license
Proven leadership and track record of success
Ability to work independently in a busy environment
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Ability to effectively communicate both verbally and in writing
Ability to work well under pressure
Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times

Working Conditions

Safety equipment will be required, e.g. steel-toed safety boots, safety glasses/goggles, etc.
Overtime as required
Hazards associated with the trade
Exposure to loud noises
Work both indoors and outdoors

Job Types: Full-time, Permanent

Pay: $50,000.00-$70,000.00 per year

Benefits:

Dental care
Life insurance
On-site parking
Paid time off

Work Location: In person

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junior customer service representative emplois - london, on

Junior Estimator/Customer Service Representative

Customer Service Associate I

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : junior customer service representative (london, on)

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