7 meilleures offres (service writer, lethbridge, ab) (à pourvoir)

Experienced Service Advisor
Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge —Alberta
- À partir de 60 000 $ par an
- Fins de semaine au besoin
- Anglais
- Conduite de véhicule
- Saisie de données
- Réductions Tarifaires
- Assurance Invalidité
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Service Manager
Confidential —Alberta
- Temps plein
- Service à la clientèle
- Gestion d'équipe
- En présentiel
- Indemnité de déménagement
- Assurance Dentaire
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il y a 11 jours
Service Advisor
Great West Kenworth —Lethbridge, AB
- De 49 000 $ à 54 000 $ par an
- Temps plein
- Recherche
- Microsoft Office
- Diplôme d'études secondaires
- Assurance Invalidité
- Assurance Dentaire
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il y a 13 jours
Auto Body Estimator (Lethbridge)
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il y a 2 jours
Assistant Service Manager
Harris Dodge Chrysler Jeep Ram —Alberta
- À partir de 6 500 $ par mois
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- Assurance Invalidité
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Service Advisor – Centre Village Mall
Canadian Tire —Lethbridge, AB
- Temps plein
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- Heures d'arrivée et de départ flexibles
Service Advisor - Centre Village Mall
Canadian Tire Dealers Association —Lethbridge, AB
- Temps plein
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- Compétences en communication
- Régimes de participation aux bénéfices
- Heures d'arrivée et de départ flexibles

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service writer (lethbridge, ab)

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Experienced Service Advisor

Rocky Mountain Dodge Chrysler Jeep Ltd. O/a Rocky Mountain Dodge
Alberta

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Détails du poste

Temps plein

Avantages

Réductions Tarifaires
Assurance Maladie Complémentaire
Assurance Invalidité
Assurance Dentaire
Assurance Vie
Stationnement sur place

Compétences

Utilisation d'un ordinateur
Tarification
Mécanique automobile
Développement des relations avec la clientèle
Fidélisation de la clientèle
Estimation automobile
Planification des rendez-vous clients
Accueil des clients
Anglais
Développement des relations avec la clientèle
Expérience en conseil de service de véhicule automobile
Conduite de véhicule
Service à la clientèle
Gestion de la relation client
Orientation axée sur le service à la clientèle
Saisie de données
Sens de l'organisation
Transmission manuelle
Gestion des ordres de travail
Compétences en communication
Expérience en concession
Interaction avec les clients
Permis de conduire

Description complète du poste

Service Advisor (Experienced Required)

Location: Rocky Mountain House, AB
Position Type: Full-Time

Position Overview

Rocky Mountain Dodge located in Rocky Mountain House is seeking an experienced Service Advisor to join our team. This role is critical in delivering a compliant, transparent, and customer-focused service experience.

The Service Advisor acts as the primary liaison between customers and the service department, ensuring all maintenance and repair services are communicated clearly, documented accurately, and completed in accordance with AMVIC regulations, dealership policies, and manufacturer standards.

This position requires prior experience as a Service Advisor in an automotive dealership.

Key Responsibilities

Customer Experience & Relationship Management

Greet customers promptly and professionally in person and over the phone
Build and maintain long-term customer relationships
Accurately document customer concerns and service requests
Provide clear, honest, and transparent communication at all stages
Resolve customer concerns in a professional and compliant manner

Service Coordination & Compliance

Schedule service appointments based on shop capacity and priority
Identify vehicle service needs using customer input and service history
Provide accurate estimates and obtain proper customer authorization prior to work being performed
Clearly explain repairs, maintenance, and associated costs
Ensure all recommendations align with manufacturer guidelines and safety standards
Maintain full compliance with AMVIC, Alberta consumer protection legislation, and dealership policies

Repair Order Accuracy & Documentation

Open and maintain accurate, detailed repair orders
Ensure all work performed is properly authorized and documented
Review invoices with customers to ensure full understanding of charges
Maintain proper records to support audit, compliance, and dispute resolution
Ensure timelines, pricing, and services are clearly communicated and recorded

Operational Excellence

Monitor progress of service work and keep customers updated
Ensure vehicles are returned clean and all requested work is completed
Maintain organized workspaces and accurate service documentation
Ensure proper vehicle handling, key control, and lot organization

Brand Standards & Business Development

Uphold dealership values and deliver a consistent, high-quality experience
Promote manufacturer and dealership service programs ethically and transparently
Contribute to achieving service department targets and customer retention goals
Stay current on product knowledge, services, and industry standards

AMVIC & Compliance Expectations

Adhere to all AMVIC regulations and Alberta consumer protection laws
Ensure full disclosure of pricing, services, and repair recommendations
Obtain informed customer consent before proceeding with any work
Avoid any misleading, unclear, or incomplete representations to customers
Maintain professionalism, integrity, and ethical conduct at all times
Support dealership compliance standards and audit readiness

Qualifications & Skills

Minimum 1–2+ years experience as a Service Advisor (REQUIRED)
Dealership experience necessary
Strong understanding of automotive service and repair processes
Excellent customer service and communication skills
Strong attention to detail and organizational skills
Ability to manage multiple customers and tasks in a fast-paced environment
Problem-solving and conflict resolution abilities
Strong computer skills; more than basic computer knowledge is required.
Ability to learn new software quickly.
Comfortable using multiple computer programs simultaneously.
Accurate data entry and electronic documentation skills
Valid driver’s license; ability to operate manual and automatic vehicles
Must be available for evenings and weekends as required

What We Offer

Competitive compensation (experience-based)
Performance incentives
Bonus incentive programs

Important Note

Only candidates with previous Service Advisor experience will be considered.

Pay: From $60,000.00 per year

Benefits:

Dental care
Disability insurance
Extended health care
Life insurance
On-site parking
Store discount

Ability to commute/relocate:

Alberta: reliably commute or plan to relocate before starting work (required)

Language:

English (required)

Licence/Certification:

Driving Licence (required)

Work Location: In person

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service writer emplois - lethbridge, ab

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Service Advisor - Centre Village Mall

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service writer (lethbridge, ab)

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