Junior IT Field Service Technician
Location: Lethbridge, AB
Employment Type: Part-Time / Full-Time
Company: TechBridge IT Services
About Us
TechBridge IT Services is an Alberta-based IT services company delivering reliable
technology solutions and hands-on support to businesses across the region. We focus on
keeping client networks, computers, and specialized equipment running smoothly while
continuously expanding our capabilities.
We are currently seeking a motivated Junior IT Field Service Technician to join our team
and assist with the deployment, troubleshooting, and maintenance of a wide range of
computing and electronic devices.
Previous field-service experience is not required. Training and guidance will be
provided. We are looking for someone with a good technical foundation, a willingness to
learn, and the ability to provide reliable and professional service to our clients.
Position Overview
The Junior IT Field Service Technician will support onsite installation, diagnostics, and
repair of various IT hardware, including computers, networking equipment, and electronic
transaction devices.
This is a hands-on field position where you will develop practical technical skills while
working in real customer environments. TechBridge IT Services will provide training on
our procedures, equipment, and the types of service work you will be expected to
perform.
As you gain experience, you will be expected to handle service calls more independently
while continuing to receive support from the team when needed.
Key Responsibilities
- Install, configure, and troubleshoot IT hardware such as desktops, laptops, printers,
networking devices, and transaction terminals (POS, pin pads, kiosks, etc.).
- Perform onsite service calls to diagnose and resolve technical issues efficiently.
- Support basic network connectivity troubleshooting (Wi-Fi, cabling, switches,
routers).
- Communicate with clients via email or phone to provide updates and clarify service
needs.
- Document service activities, equipment handling, and troubleshooting procedures.
- Assist with inventory management, including organizing, receiving, and returning
equipment.
- Contribute to internal knowledge base articles and process documentation.
- Maintain professionalism and represent the company positively during onsite visits.
What We’re Looking For
- Education or training in Information Technology, Electronics, Networking, or a
related field is preferred.
- Foundational understanding of computer hardware, operating systems, and basic
networking.
- Willingness to learn and participate in company-provided technical and field service training.
- Strong problem-solving skills and attention to detail.
- Clear written and verbal communication abilities.
- Ability to work independently in the field with minimal supervision after appropriate
training.
- Valid driver’s license.
- Access to a reliable vehicle for travelling to client sites and service calls.
- Reliable, punctual, and able to manage assigned service calls responsibly.
Training & Development
We understand that a junior technician may not have experience with every system or
piece of equipment we support. Training will be provided to help you become comfortable
with our service procedures, equipment, troubleshooting processes, and customer
environments.
You will initially receive guidance and support while learning the role. As your skills and
experience develop, you will gradually take on more independent service calls and
technical responsibilities.
Why Join Us?
This position is an opportunity to build real-world IT experience while receiving hands-on
training. You’ll work with computers, networking equipment, electronic transaction
devices, and other business technology in live customer environments.
Rather than expecting you to know everything on your first day, we are looking for
someone with the right technical foundation, reliability, and willingness to learn.
As TechBridge IT Services grows, there will be opportunities to develop your technical
skills, take on more advanced assignments, and grow into greater responsibilities within
the company.
How to Apply
Send your resume with the subject line:
Application – Junior IT Field Service Technician
to [email protected]
Pay: From $17.00 per hour
Work Location: Hybrid remote in Lethbridge, AB
