25 meilleures offres (it manager, laval, qc) (à pourvoir)

IT INCIDENTS AND PROBLEMS MANAGER
Business Development Bank of Canada —Montréal, QC
- Fins de semaine au besoin
- Travail hybride
- Bilingue
- Baccalauréat
- Compétences en communication
il y a 1 jour
IT Manager [#4931]
Alteo —Montréal, QC
- Travail hybride
- Informatique
- Esprit d'analyse
- Baccalauréat
Project Manager, IT
Bath Fitter Corporate —Laval, QC
- Travail hybride
- Informatique
- PMP
- Systèmes PGI
- Jours fériés payés
- Programme d'Aide aux Employés
Postuler rapidement
IT Service Desk Manager, Canada
Thales —Montréal, QC
- De 115 000 $ à 138 000 $ par an
- Temps plein
- Bilingue
- Informatique
- Microsoft Outlook
- Jours fériés payés
- Assurance Invalidité
IT Service Management - Team Leader
BNP Paribas —Montréal, QC
- Temps plein
- Travail hybride
- Anglais
- Bases de données
- Heures d'arrivée et de départ flexibles
Manager, IT Financial Business Partner
WSP —Montréal, QC
- De 111 000 $ à 162 800 $ par an
- Travail hybride
- Oracle
- Développement commercial
- Compétences en communication
Gestionnaire, Opérations TI – Manager, IT Operations
Groupe Touchette Inc. —Saint-Laurent, QC
- Travail hybride
- Bilingue
- Service à la clientèle
- Anglais
Postuler rapidement
IT Incident and Problem Manager
CGI —Montréal, QC
- De 60 000 $ à 115 000 $ par an
- Temps plein
- Bilingue
- Microsoft Excel
- Anglais
Postuler rapidement
IT Supervisor [#4922]
Alteo —Montréal, QC
- Travail hybride
- Baccalauréat
- Gestion d'équipe
- Technologies de l'information
IT Manager
Safe Fleet —Montréal, QC
- Temps plein
- Bilingue
- Azure
- Oracle
Postuler rapidement
il y a 2 jours
IT Manager
Techo-Bloc —Saint-Hubert, QC
- Temps plein
- Bilingue
- Azure
- Systèmes PGI
- Programme d'Aide aux Employés
Postuler rapidement
il y a 12 jours
STF: Lead Systems Administrator & Architect
MSP OPERATIONAL CORP —Montréal, QC
- De 110 000 $ à 130 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Esprit d'analyse
- Compétences en communication
Postuler rapidement
Lead Network Engineer
Future Electronics —Kirkland, QC
- À partir de 100 000 $ par an
- Temps plein
- Travail hybride
- Informatique
- Baccalauréat
- Réseaux informatiques
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
SFT: Technical Support & IT Operations Manager (N2)
MSP OPERATIONAL CORP —Montréal, QC
- De 90 000 $ à 120 000 $ par an
- Temps plein
- Négociation
Postuler rapidement
Manager, IT Service Operations
Bombardier —Dorval, QC
- Travail hybride
- Bilingue
- Anglais
- Baccalauréat
- Assurance Dentaire
- Programme d'Aide aux Employés
IT Infrastructure Manager
Pomerleau —Montréal, QC
- Temps plein
- Travail hybride
- Esprit d'analyse
- Déplacements à prévoir
- SharePoint
- Aide au Transport Quotidien
IT Project Manager
Joseph Ribkoff —Montréal, QC
- Temps plein
- Informatique
- PMP
- Ingénierie
Postuler rapidement
il y a 5 jours
IT Project Manager
ZED Digital —Montréal, QC
- Temps plein
- Microsoft Word
- Microsoft Excel
- Informatique
IT Manager
Nakisa —Montréal, QC
- Travail hybride
- Azure
- Informatique
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
IT infrastructure Manager
Services Conseils IntelliSoft inc. —Montréal, QC
IT Project Manager
AtkinsRéalis —Montréal, QC
- Temps plein
- Travail hybride
- Bilingue
- Expérience en gestion
- PMP
IT Software Sourcing Manager (Hybrid)
Morgan Stanley —Montréal, QC
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Baccalauréat
Gestionnaire principal de programmes TI | Senior IT Program Manager
Pratt & Whitney —Longueuil, QC
- Temps plein
- Azure
- Informatique
- PMP
- Programmes de Bien-être
IT Manager, Quality Assurance (Montreal, QC)
Telus Health —Montréal, QC
- Temps plein
- Bilingue
- Expérience en gestion
- Informatique
il y a 9 jours
IT End User Support Manager
KPMG —Montréal, QC
- Temps plein
- Bilingue
- Microsoft Excel
- Anglais

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it manager (laval, qc)

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IT INCIDENTS AND PROBLEMS MANAGER

Business Development Bank of Canada
Montréal, QC

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Détails du poste

Temps plein
Il y a 1 jour

Avantages

Vacances payées

Compétences

Bilingue
Baccalauréat
ITIL
Compétences en communication
Technologie de l'information

Description complète du poste

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a specialist in troubleshooting, root cause analytical methods and problem solving, the IT Incidents and Problems Manager ensures rapid diagnosis, the establishment of alternate solutions, and the rapid coordination and execution of appropriate measures to resolve incidents and problems affecting IT services. He/she also ensures the efficiency of the incident and problem management process, adequate integration of processes, and strong communications with the IT team, management team and stakeholders.

CHALLENGES TO BE MET

In the event of a major incident, act as an intermediary between all the parties involved and the technical resources required, across the IT organization and with outside suppliers, to ensure coordination of incident resolution and communication with stakeholders.
Act as a resource (subject-matter expert) and regularly organize meetings to classify problems in order of priority, and to examine and solve them.
Coordinate multidisciplinary working sessions to determine the root causes of problems.
Communicate regularly with all IT teams to ensure compliance with the incident and problem management process as well as with SLOs/SLAs.
Before closing the problem ticket, ensure that the person in charge of the ticket has sufficiently analyzed the root causes and documented the alternative solution and known errors; that the problem has in fact been resolved; and that the appropriate processes have been respected.
Each month, do trend analysis for recorded incidents so as to pinpoint repeated incidents.
Keep IT managers apprised of the status on tickets, known errors, resources assigned to tickets, compliance with service levels (SLAs) in terms of time taken to handle incidents and problems.
Provide a risk and incident analysis of unresolved tickets as well as the resources required to analyze root causes and appropriate resolutions and inform IT management of the status of tickets and benefits gained from managing the problem.

WHAT WE ARE LOOKING FOR

Bachelor's degree in information technology and 7 to 10 years of experience in incident or problem management. A combination of education and experience could be considered.
Experience in a varied setting that combines different technologies and numerous stakeholders.
Expert in ITIL-based processes (V3 & V4).
Knowledge of a variety of methods for analyzing root causes (Kepner Tregoe, Kaizen, Ishikawa diagram, fishbone diagram, rational method, RPR [Rapid Problem Resolution] diagram.)
Excellent written and spoken communication skills in both official languages
Ability to coordinate several stakeholders within internal and external teams.
Strong aptitude for organization, multi-tasking and time management.
Strong knowledge of resolution methods.
Ability to handle an ambiguous environment and to work under heavy pressure.

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

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it manager emplois - laval, qc

IT INCIDENTS AND PROBLEMS MANAGER

IT Manager [#4931]

Project Manager, IT

IT Service Desk Manager, Canada

IT Service Management - Team Leader

Manager, IT Financial Business Partner

Gestionnaire, Opérations TI – Manager, IT Operations

IT Incident and Problem Manager

IT Supervisor [#4922]

IT Manager

IT Manager

STF: Lead Systems Administrator & Architect

Lead Network Engineer

SFT: Technical Support & IT Operations Manager (N2)

Manager, IT Service Operations

IT Infrastructure Manager

IT Project Manager

IT Project Manager

IT Manager

IT infrastructure Manager

IT Project Manager

IT Software Sourcing Manager (Hybrid)

Gestionnaire principal de programmes TI | Senior IT Program Manager

IT Manager, Quality Assurance (Montreal, QC)

IT End User Support Manager

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it manager (laval, qc)

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