25 meilleures offres (customer service supervisor, lacombe, ab) (à pourvoir)

Customer Service Supervisor
Graymont —Alberta
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Finance Manager-RV Dealership
Rangeland RV & Trailer Sales Red Deer —Red Deer, AB
- De 90 000 $ à 155 000 $ par an
- Temps plein
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Service Manager
Kaizen Automotive Group —Ponoka, AB
- De 100 000 $ à 120 000 $ par an
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Food Service Supervisor
Domino's Pizza —Red Deer, AB
- De 17,50 $ à 18,50 $ de l’heure
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il y a 6 jours
Regional Manager
Zachary Daniels Recruitment —Alberta
- Service à la clientèle
- Gestion d'équipe
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Customer Experience Manager (RED DEER)
The Home Depot Canada —Red Deer, AB
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Assistant Manager
Old Navy —Red Deer, AB
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- Vente
- Service à la clientèle
- Marchandisage
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Service Manager
Canadian Tire —Red Deer, AB
- De 50 000 $ à 70 000 $ par an
- Temps plein
- Service à la clientèle
- Diplôme universitaire non requis
- Sens de l'organisation
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- Heures d'arrivée et de départ flexibles
(CAN) Customer Service Manager
Walmart Canada —Red Deer, AB
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- Expérience en gestion
- Caisse
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il y a 2 jours
Part-Time Assistant Manager - Level 1
BoxLunch & Hot Topic —Red Deer, AB
- Temps partiel
- Service à la clientèle
- Marchandisage
- Diplôme d'études secondaires
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Front Office Manager
Outlaw Eagle Manufacturing Ltd. —Red Deer County, AB
- Temps plein
- Systèmes PGI
- Expérience administrative
- Ressources humaines
- Assurance Dentaire
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Assistant Gas Bar Manager (Full-Time) - Taylor Drive - Central Alberta Co-op
Central Alberta Co-op Ltd. —Red Deer, AB
- Fins de semaine au besoin
- Service à la clientèle
- Diplôme d'études secondaires
- Expérience en supervision
- Programme d'Aide aux Employés
05660 Assistant Store Manager
Cosmoprof Beauty LLC —Red Deer, AB
- Temps plein
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Store Sales & Operations Manager
Gymverse Inc. —Red Deer, AB
- De 44 939,75 $ à 116 241,05 $ par an
- Temps partiel
- Service à la clientèle
- Marchandisage
- Recrutement
- Réductions Tarifaires
- Heures d'arrivée et de départ flexibles
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il y a 7 jours
Part Time Team Lead - Bower Place
The Body Shop Canada Ltd —Red Deer, AB
- Temps partiel
- Gestion des stocks
- Formation et développement
- Vente au détail
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Assistant Store Manager
Sally Beauty (Corporate) —Red Deer, AB
- Temps plein
- Contrôle de l'inventaire
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- Assurance Dentaire
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Sales Manager - Small Ag & Turf
Brandt —Ponoka, AB
- Contrôle de l'inventaire
- Marketing
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- Assurance Dentaire
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Store Manager
Chatters Limited Partnerships —Red Deer, AB
- Fins de semaine au besoin
- Vente
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il y a 9 jours
Community Sales Manager
Atria Retirement Canada - Victoria Park —Red Deer, AB
- À partir de 55 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
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il y a 13 jours
Wellness (Assistant) Manager
Nutters Everyday Naturals, Red Deer, AB —Red Deer, AB
- À partir de 19,50 $ de l’heure
- Temps plein
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- Caisse
- Réductions Tarifaires
- Assurance Dentaire
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il y a 7 jours
Sales Lead Canada
Journeys —Red Deer, AB
- Temps partiel
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- Gestion d'équipe
- Formation et développement
- Assurance Dentaire
- Assurance Vision
Store Lead
Moores the Suit People Corp. —Red Deer, AB
- De 17,13 $ à 22,28 $ de l’heure
- Temps plein
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- Anglais
- Microsoft Office
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- Assurance Dentaire
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Office Manager - Birchland Dental
123Dentist —Ponoka, AB
- Temps plein
- Microsoft Excel
- Microsoft Outlook
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Production Lead
More Than Just Feed Inc —Red Deer, AB
- Temps plein
- Service à la clientèle
- Microsoft Office
- Esprit d'analyse
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il y a 3 jours
Athletics Games Lead Attendant (Hiring Year Round)
Red Deer Polytechnic —Red Deer, AB
- 22,18 $ de l’heure
- Fins de semaine au besoin
- Expérience en gestion
- Service à la clientèle
- Diplôme d'études secondaires

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (lacombe, ab)

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Customer Service Supervisor

Graymont
Alberta

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Détails du poste

Contrat

Compétences

Cognos
Communication avec la clientèle
JD Edwards
Gestion des opérations
Plateforme Salesforce
Salesforce
Coaching
Logistique
Gestion de la qualité
Microsoft Office
Leadership en amélioration de la qualité
Ventes internes
Prévision de la demande
Gestion d'équipe
Service à la clientèle
Mentorat
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Formation et développement
Traitement des commandes
Collaboration interfonctionnelle
Planification de la demande
Leadership
Procédures opératoires normalisées (PON)
Compétences en communication
Interaction avec les clients
Coordination d'équipe
Communication interfonctionnelle
Amélioration des processus opérationnels
Gestion du temps
Consolidation d'équipe

Description complète du poste

Customer Service Supervisor

Full-Time, Permanent

This is a hybrid position that can be located in any of the following provinces or states: AB, BC, MN, UT, WA, WI

Graymont is seeking a Customer Service Supervisor to establish and maintain a world-class customer service team to deliver service excellence to Graymont’s customers in the Central and Western regions. Reporting to the Customer Service Manager, you will oversee a team of customer service representatives across multiple locations to ensure efficient and effective customer order management, dispatch coordination, issue resolution, and team performance while driving workflow efficiency, process improvement, and operational excellence.

As a key resource for the customer service team, the Customer Service Supervisor provides coaching, guidance, and hands-on support to ensure service excellence, employee development, and alignment with business objectives. The successful candidate demonstrates initiative, strong prioritization skills, and a continuous improvement mindset, thriving in a fast-paced environment that requires collaboration, adaptability, and a strong customer focus.

Responsibilities

Lead, coach, and develop a team of Customer Service Representatives across North America, fostering a culture of service excellence, accountability, and continuous improvement.
Develop, monitor, and report on key performance indicators (KPIs) to evaluate customer service performance, provide monthly service updates, and build team capability to consistently deliver high-quality service aligned with established processes and standards.
Support the Customer Service Manager in implementing standards and processes with the Customer Facing CSRs by:

o Coordinating team operations and resources to ensure efficient service delivery and achieve operational performance objectives.

o Monitoring workload and performance, proactively addressing development needs and recommending training opportunities.

o Identifying and implementing process improvements, workflow efficiencies, automation opportunities, and system enhancements to improve service delivery and team effectiveness.

o Promoting and supporting the use of One Graymont tools and processes, including S&OP, QMS, Transwide, Salesforce, and other customer service systems.

o Support and guide Customer Facing CSRs in adjusting short-term customer demand forecasts (1-3 weeks) to ensure customer requirements are accurately reflected in the S&OP process.

Provide and coordinate back-up Customer Service duties for assigned locations as necessary: Facilitate and assist in training and being trained in other cross-functional duties within the department/region, including:

o Receive, process, and confirm customer orders, contacting different carriers to arrange for delivery of confirmed orders when required (dispatching), in a timely and responsive manner that meets both the customer’s and the business’ needs.

o Ensure manual bills of lading for terminals or plants are accurately processed in a timely manner.

o Process railcar billing and working with the rail team and railroads to trace, expedite, resolve any issues impacting customer deliveries.

o Customer demand planning for weeks 1-3 in collaboration with Supply Planner and Sales team.

o On Call after-hours duty as required.

Identify and promptly respond to customer needs, going above and beyond to resolve escalated issues while providing exceptional service and adhering to Graymont’s core values. Outstanding communication and interpersonal skills shine as you tackle complex issues, keeping the customer at the centre of what you do.
Work cross-functionally with internal departments (Invoicing CSRs, Account Managers, Regional Sales VP’s, Quality Assurance, Logistics) to ensure customer questions and problems are resolved.
To reach and maintain efficiency of processes and systems, the Customer Service Supervisor in conjunction with the Customer Service Manager is crucial in the following Order to Cash activities:

o Subject Matter Expert for an assigned System or System Application

o Responsiveness to O2C issues facing the user community; develop and manage business process support activities.

o Testing of new functionality, Develops, implements, and updates standard operating procedures for department.

o Provide training, guidance, and support across the business and with relevant stakeholders on compliance, documentation and processes (new/changes)

Qualifications

Professional Experience: 5-7 years’ experience in Customer Service, Inside Sales and Transportation.
Technology Requirements: Demonstrated high level of expertise in JDE Order Management, Transportation, and other business process tools such as Cognos, MS Office, and Graymont Customer Portal
Additional Assets: Proven team building, people development, mentoring, and leadership skills.
Excellent verbal and written communication and time management skills are required.
Dedicated and passionate for service excellence by focusing on customer needs.
Detail-oriented, self-assured, tactful, and supportive.
Ability to handle high workload with little direction or supervision with frequent interruptions.
Excellent verbal and written communication and time management skills are required.
Travel Requirement: Available to travel up to 25% of time.

Who We Are

Founded in 1948, Graymont is a trusted global leader in essential calcium-based solutions. Professionally managed and family-owned, we proudly serve a wide range of markets, customers, and communities in North America and Asia Pacific. Graymont is also the strategic partner of Grupo Calidra, the largest lime producer in Latin America.

Graymont’s strategy is anchored in its strong commitment to its core values of integrity, respect, teamwork, innovation, excellence, accountability, and long-term perspective.

Central to our philosophy is a long-term approach to our business, built on a solid commitment to sustainable growth and focus on decarbonization, all of which is embodied in our mission statement: Contributing to a decarbonized world by providing essential lime and limestone solutions.

To learn more about the employment experience at Graymont, click here.

If you're interested in exploring our current job opportunities, please visit us at www.graymont.com/en/careers.

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customer service supervisor emplois - lacombe, ab

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service supervisor (lacombe, ab)

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