Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!
At CCG, we are committed to delivering an exceptional Associate experience. We offer:
- Work-life harmony with access to an award-winning holistic wellness program,
- Continuous learning through our robust corporate curriculum and education reimbursement program,
- Incredible rewards, travel incentives, and product and service discounts,
- Pay-for-performance and best-in-class recognition programs, and
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
Join our growing team where everyone belongs!
This role offers a great opportunity for individuals from a wide range of industries with customer service experience.
Prior insurance experience is not required . OTL or RIBO licensing is considered an asset. If you are not currently licensed, you must be willing to obtain your OTL—training is provided by CAA.
What You Will Do
- Answer inbound calls from existing policyholders regarding their policy change inquiries, questions pertaining to their policy coverage, general service inquiries and completing policy billing transactions
- Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
- Assist with the collection of data for departmental reporting
- Offer support for ongoing departmental projects and initiatives
- Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided
Who You Are
- Post-Secondary education completed, University preferred
- 1-3 years of exceptional customer service experience
- Previous experience in a call centre environment
- Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
- Strong teamwork and analytical skills
- Excellent communication skills, both verbal and written
- OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)
Call Centre Hours
- Monday to Thursday - 8:00am to 8:00pm
- Friday - 8:00am to 6:00pm
- Saturday (once a month) - 9:00am to 4:00pm
**You must be flexible to work various shifts within the call centre hours.
Disclaimer
This position is classified as hybrid, requiring a combination of remote and in-office work.
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Job Types: Full-time, Permanent, Fixed term contract
Contract length: 12 months
Benefits:
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Paid time off
- Vision care
- Wellness program
Work Location: In person
