4 meilleures offres (reservation agent, kingston, on) (à pourvoir)

Guest Service Agent
InnVest Hotels GP Ltd —Kingston, ON
- Temps partiel
- Hospitalité
- Anglais
- Hôtel
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Guest Service Agent
Strata Hotel —Kingston, ON
- Fins de semaine au besoin
- Service à la clientèle
- Anglais
- Hôtel
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Night auditor
Strata Hotel —Kingston, ON
- 19,96 $ de l’heure
- Temps partiel
- Bilingue
- Microsoft Word
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
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Reservation Agent
Fairmont Jasper Park Lodge —Canada
- À partir de 20,88 $ de l’heure
- Fins de semaine au besoin
- Vente
- Anglais
- Microsoft Office

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : reservation agent (kingston, on)

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Guest Service Agent

InnVest Hotels GP Ltd
Kingston, ON

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Détails du poste

Temps partiel

Compétences

Hospitalité
Anglais
Diplôme d'études secondaires
Service aux visiteurs
Étiquette au téléphone
Affaires
Compétences en communication

Description complète du poste

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests.

Complete pre-registration and blocking of rooms for reservations/guest arrival.

Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.

Understand room status and room status tracking.

Know room locations, types of rooms available, and room rates.

Use suggestive selling techniques to sell rooms and to promote other services of the hotel.

Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.

Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.

Process guest check-outs.

Post and file all charges to guest, master, and city ledger accounts.

Work closely with all hotel departments to improve service delivery and efficiency.

Use proper telephone etiquette.

Coordinate guestroom maintenance work with the engineering and maintenance division.

Report any unusual occurrences or requests to the manager or supervisor.

Know all safety and emergency procedures, is aware of accident prevention policies.

Ensure the work environment is tidy and well organized at all times (lobby).

Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English

Excellent organizational, interpersonal and administration skills

Proficient or familiar with computerized systems

Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations

Present a high degree of professional work ethic and image

High school graduate or equivalent

Availability to work day, evening and night shifts any day of the week including weekends and holidays

Pay range for our various positions takes into account multiple factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; education and certifications, work location and other business and organizational needs.

THE COMPANY:

InnVest Hotels manages a portfolio of 100 hotels across 18 internationally recognized brands, making us Canada’s largest independent hotel owner. Our management team also oversees day-to-day operations at nearly 90 additional hotels, making InnVest the largest independent operator in the country. Our properties span from Vancouver, BC to Corner Brook, NL, and range from roadside inns to luxury urban hotels, offering a diverse and dynamic hospitality experience.

At InnVest, our mission is simple: deliver outstanding guest experiences and strong returns on quality hospitality investments. A career with us provides unique growth opportunities and invaluable exposure to Canada’s largest independently owned and operated hotel portfolio.

To Learn more about InnVest visit https://innvesthotels.com/ (https://innvesthotels.com/)

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