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Part Time Community Worker

Kingston Home Base Non-Profit Housing Inc.
Kingston, ON

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Détails du poste

Temps plein | Contrat
Il y a 6 jours

Avantages

Tenue Décontractée

Compétences

Utilisation d'un ordinateur
Certification RCR
Prodiguer des soins
Certificat de premiers soins de base
Sens de l'organisation
Diplôme d'études collégiales (hors Québec)
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Position Summary

The Community Worker serves as the first point of contact for residents, guests, and service providers at Vatcher Hall, a supportive housing residence for youth ages 16–24 experiencing or at risk of homelessness which is staffed 24 hours a day, 365 days a year. This role is critical in maintaining a safe, structured, and welcoming environment that promotes stability, independence, and overall well-being.

The part time Community Worker position follows an evening shift which includes weekends and holidays.

The Community Worker will apply a trauma-informed, strengths-based, and youth-centered approach while collaborating closely with case managers and the broader support team to assist residents in achieving their individualized goals.

Key Responsibilities

Resident Support & Engagement

Monitor and control building access in accordance with visitor and safety policies
Greet and interact with residents in a respectful, supportive, and professional manner
Foster a positive, inclusive, and community-oriented environment
Provide information, guidance, and referrals to on-site and external services
Build and maintain respectful relationships with residents while upholding professional boundaries
Administer life skills programming and encourage a sense of community within the building
Support conflict de-escalation using trauma-informed practices
Offer basic problem-solving support and connect residents to appropriate resources
Maintain awareness of resident well-being and communicate concerns promptly to case managers

Front Desk Operations

Answer phones, respond to inquiries, and direct calls appropriately
Maintain accurate records, including visitor logs, incident reports, and shift notes
Manage mail and package distribution for residents
Monitor and respond to security systems (e.g., cameras, alarms, access control) in accordance with policy
Maintain organized and accurate documentation
Support shift-to-shift communication and reporting
Complete monthly fire safety and panic button checks, reporting any deficiencies

Safety & Security

Conduct regular walkthroughs of the building and surrounding areas to ensure safety and cleanliness
Respond to emergencies and incidents following established protocols
Contact emergency services when required and collaborate with staff and external responders
Complete detailed, timely incident reports following critical events
Maintain situational awareness and proactively address potential safety concerns

Coordination with Case Managers & Support Team

Communicate regularly with case managers regarding resident concerns, behavioral changes, and incidents
Document and share observations to support case planning and service delivery
Reinforce program expectations and support implementation of resident service plans
Follow established communication protocols during crises
Participate in shift handovers to ensure continuity of care
Attend team meetings and training sessions as required

Qualifications

Required:

Community College diploma in a related field
Minimum of two (2) years’ experience in Child and Youth Care, Social Services, or a related field
Experience working with youth, particularly those experiencing homelessness or housing instability
Strong communication and interpersonal skills
Ability to remain calm and professional in high-stress situations
Proficiency in basic computer applications (email, data entry, reporting systems)
Training in trauma-informed care, crisis intervention, and/or de-escalation techniques
Valid CPR/First Aid certification
Knowledge of youth development, harm reduction, and positive youth development models

Core Competencies

Trauma-informed and culturally responsive approach
Empathy balanced with strong professional boundaries
Effective conflict resolution and crisis intervention skills
Reliability, consistency, and accountability
Strong teamwork and communication skills
Ability to work effectively with diverse populations, including LGBTQ+ youth and marginalized communities

Administrative & Team Collaboration

Maintain organized and timely documentation and reports
Communicate effectively with incoming/outgoing shifts and multidisciplinary team members
Participate in staff meetings and trainings as required
Support program staff with administrative or operational tasks as needed
Experience working with youth ages 16–24, particularly those experiencing homelessness, foster care involvement, or housing instability
Training or experience in trauma-informed care, crisis intervention, and conflict de-escalation
Knowledge of youth development, harm reduction, and/or positive youth development models
CPR/First Aid certification

Core Competencies

Trauma-informed and culturally responsive approach
Empathy balanced with strong professional boundaries
Strong crisis response and de-escalation skills
Reliability, consistency, and accountability
Teamwork and effective communication
Ability to work with diverse populations, including LGBTQ+ youth and youth from marginalized backgrounds
Exposure to challenging behaviors, crisis situations, and high-need populations

Job Types: Full-time, Contract

Pay: From $24.74 per hour

Benefits:

Casual dress

Application question(s):

Do you have Non-violent Crisis Intervention Training or related training?
Are you willing and able to provide a vulnerable sector CPIC prior to employment?

Experience:

human/social services: 2 years (required)

Licence/Certification:

First Aid Certification (preferred)
driver's licence (required)

Work Location: In person

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