When you join Okanagan College, you’re joining a team that’s transforming lives and communities.
Every course you create, every student you support and every connection you build, it all matters.
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Desired Start Date: July 6, 2026
Position End Date: February 5, 2027
Salary Range: $36.28 - $41.43
Classification: Support Services Coordinator III
Bargaining Unit: Support
Type of Appointment: Non-Regular Part-time
Schedule: 17.5 hours per week - Schedule Negotiable
Closing Date: June 28, 2026
Special Instructions to Applicants:
Shortlisted internal candidates must notify the current Support Staff Bargaining Chairperson and People Services if they want a Union Observer during interviews and the final selection of candidates.
Under the direction of the Manager, Learner Digital Experience, the Learning Systems provides technical
leadership and subject-matter expertise for the institution’s learning and educational technologies. This
role is responsible for the administration, integration, support, and continuous improvement of the
Learning Management System (LMS) and related platforms that enable teaching, learning, and student
success.
The position balances strategic oversight with hands-on delivery, including LMS administration, systems
integration, technical triage, data analysis, and client support. The incumbent ensures the availability,
security, compliance, and usability of learning systems while collaborating closely with Information
Technology Services (IT Services), instructional designers, institutional partners, and external vendors.
Key responsibilities include managing and monitoring third-party integrations, performing technical
assessments, supporting system maintenance and configuration updates, and providing proactive client
coaching to minimize disruption and enhance the user experience. Success in this role requires strong
LMS expertise, analytical and problem-solving skills, a service-oriented mindset, and a commitment to
continuous improvement.
- Lead, coordinate and monitor the work of IT team members, departmental Okanagan College
staff, and third-party resources on projects and operational tasks within the Learning Systems
domain.
- Ensure the overall quality, accuracy, security, reliability, and standards compliance of all work
delivered within the Learning Systems area.
- Review and approve changes to production learning systems, including regulatory compliance
updates, software releases, configuration changes, new components, permissions and data
access, integrations, and system design or functionality enhancements.
- Define learning system product roadmaps, implementation schedules, priorities, and work
breakdowns for internal teams and third-party resources related to system implementation,
maintenance, upgrades, testing, and verification.
- Conduct risk assessments and lead change management and communications related to service
outages, maintenance windows, system updates, regulatory requirements, and major
functionality changes.
- Design, implement, and support LMS integrations and API-based solutions (e.g., SIS, CRM,
identity, analytics, and third-party learning tools) to improve data flow, reduce friction, and
enhance the end-to-end student experience across the digital learner ecosystem.
- Perform and mentor others in daily Learning Systems operations, including installation,
configuration, administration, maintenance, deployment, updates, security, access control, high
availability, and emergency support for critical platforms such as LMS, Banner, CRM
integrations, custom applications, batch processing, and related services.
- Collaborate with clients and technical teams to provide systems analysis, including requirements
gathering, process optimization, workflow and data mapping, documentation, testing,
implementation planning, and release coordination.
- Oversee reporting, database usage, and data management practices, ensuring data integrity,
appropriate access, governance, and effective use in support of institutional objectives.
- Support the Manager and IT Services leadership in defining and executing short- and long-term
technical strategy, platform selection, and service direction; provide recommendations to
improve innovation, operational efficiency, reliability, and service excellence.
- Recommend, adopt, and leverage cloud services and emerging technologies to enhance
application delivery, maintainability, cost effectiveness, scalability, and security.
- Perform related duties as assigned
- Graduation from a four-year university or college program in Computer Science or a related
field, plus a minimum of 6 years of progressive, directly related experience supporting and
administering LMS platforms in a post-secondary environment.
- Extensive experience with Brightspace required.
- Demonstrated experience providing technical leadership or acting as a technical lead is an asset.
- Additional training or certification in Project Management, LMS Administration, Systems
Administration, or Software Development is an asset.
- Advanced Learning Management System (LMS) administration, configuration, integration, and
troubleshooting, ideally with Brightspace, Banner integration for eLearning, and RabbitMQ.
- Strong Technical Systems Analyst capabilities, including deep understanding of teaching and
student business processes, inter-system data flows, integrations, scheduled and ad-hoc jobs,
and cross-departmental use of learning systems to support institutional goals.
- Proven ability to apply Business Analysis, Software Deployment, Project Management, Change
Management, and Quality Assurance principles across the full lifecycle of learning systems and
software products.
- Strong database knowledge with advanced query and reporting skills.
- Advanced Windows and Linux system administration, including system configuration, command\u0002line tools, and scripting (e.g., Bash/Shell, PowerShell, Python).
- Solid understanding of networking and web application architectures, including DNS, TCP/IP,
UDP, HTTP/S, SSL/TLS, IP addressing, ports, and web sockets.
- Very strong understanding of the Software Development Life Cycle (SDLC) and Agile/Scrum
methodologies, with the ability to apply best practices and lead teams and projects to successful
outcomes.
Our Values
Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
Distinction: We choose activities in which we can achieve excellence and positively impact society.
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
[email protected].
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
