* There are opportunities for full and part time positions available *
About us
Turning Points Collaborative Society provides outreach, shelter services and various housing options for vulnerable people experiencing, or at risk of experiencing, homelessness in the Okanagan. We also offer employment programs, addictions recovery programs and affordable housing options. We believe in the inherent dignity of the people we serve and seek to support them as the experts in their own lives.
Our greatest strength is our people!
At Turning Points, we’re committed to building community, helping people and giving them all the tools they need to succeed. In order to do that, we need a great team of people who share our values, have excellent interpersonal skills and like helping others.
Diversity matters.
At Turning Points, diversity and inclusion are more than just words to us; they’re principles that drive us as an organization.
Our programs support people from various backgrounds, orientations, and ethnicities, and it’s vital that our staff reflects that same diversity. What’s more, lived experience is a powerful tool to help those facing marginalization and oppression, and varied perspectives help generate better ideas to provide better service.
For these reasons, we strongly encourage applications from the following underrepresented groups:
- BIPOC (Black, Indigenous and People of Colour)
- Multilingual
- Trans, Two-Spirit, and Gender Expansive
- LGBQ+
What we offer:
- Meaningful work where you’ll make a difference in peoples’ lives
- Supportive work environments
- Competitive compensation packages
- Opportunities for professional growth
- Membership in the Centre for Diversity and Inclusion (CCDI) and access to the hundreds of hours of training and resources that goes with it! "
Job Description
The Residence Worker (RW) reports to the Site Manager and works in accordance with the mission and philosophy of Turning Points Collaborative Society. RWs are direct service staff working within a 24-hour, 7 days a week emergency shelter or supportive housing environment with adults struggling with a variety of issues including homelessness, substance use and mental health. They provide intakes, orientations and support for clients and residents and connect with public service agencies relevant to the needs of these individuals without discrimination. RWs ensure that clients’ physical, emotional, social, medical needs are met and provide a welcoming, safe and secure environment while enhancing quality of life through activities of daily living and the development of life skills. This position requires strong computer skills and experience with administrative tasks such as case notes and filling out forms and documents with integrity and attention to minute detail.
Job Duties (in brief):
- Provide support, supervision and assistance to adults who may be facing multiple barriers.
- Refer residents to a variety of community services.
- Interview and provide necessities; ensuring a safe and supportive environment for all.
- Complete required records and maintain statistical data.
- Provide assistance for new staff.
- Job duties are complex and may have a few disagreeable factors.
- Assist with meal services.
- Maintain cleanliness of the site by completing daily shift duties as required.
- Contribute to client's case management.
Qualifications, Competencies & Experience:
- Diploma in human or social services. Or an equivalent combination of education, training and experience.
- Minimum Grade 12
- Occupational First Aid Level 1 & Basic CPR certification OR Emergency First Aid - Community Care
- Food Safe certification
- WHMIS
- Managing Hostile Interactions, Mental Health First Aid, Naloxone, Trauma Informed training is an asset.
- Proficiency in administrative skills including documenting client information and transferring key details between mediums and on applications.
- Providing direct human services to clients who are economically disadvantaged, experiencing mental health challenges, and/or drug/alcohol dependence in a diverse environment.
- Familiarity with community resources; such as addiction, mental health, income assistance, and harm reduction.
- Familiar with the Housing First philosophy.
- Understands and maintains clientele/worker boundaries.
- Supervision and monitoring of clients in a residential setting.
- Understanding of the issues surrounding homelessness, unemployment, mental health, drug and alcohol dependence and harm reduction.
- Demonstrated ability to supervise, monitor, and support clients.
- Ability to work independently or in a team setting.
- Strong ability to manage stress and organize workload.
- Strong physical and mental ability to perform work task and operate job related equipment.
- Excellent verbal and written communication, organizational skills and the ability to maintain detailed and accurate records.
- Criminal Record Clearance-Vulnerable Adult and Children Sector-required.
- Testing or proof of computer skills may be required during the recruitment phase.
Pay: $27.53-$31.57 per hour
Application question(s):
- 1. Please tell us why you are passionate about the work that we do?
- 2. What are your top three qualities you possess that are essential for working in this field?
- 3. What is your vision for the future, in the homelessness sector?
- 4. How many years of experience as Residence Worker (or a similar position) do you have?
- 5. Provide an example that demonstrates your experience with case management as a residence worker and illustrates your attention to detail and proficiency in documentation.
Work Location: In person
