APPLCATIONS & SUPPORT TECHNICIAN (On-Site)
If you are looking for an exciting and challenging career in a company that values its people, then we invite you to consider joining Fulton. We are hiring an Applications and Support Technician. This role is designed to be a support for our external IT Service Providers, manage the firm’s equipment inventory and provide minor technical troubleshooting. The qualified candidate will have a comprehensive understanding of computer equipment setup and functionality. The position requires adaptability, strong time-management skills, along with the ability to work collaboratively. This role is required to work on-site in our Kamloops office, this is not a remote position.
DUTIES & RESPONSIBILITIES
- Troubleshooting of basic computer issues and other equipment maintenance.
- Maintains and updates the Firm’s equipment inventory
- Setting up computers and other related equipment for lawyers and staff, including new hires
- Reviewing new user profiles and access to applications, software, and printers
- Reviewing IT equipment needs for the office
- Researching and ordering IT related supplies
- Liaising with our IT Service Provider to answer help desk questions related to software, computers, printers, Wi-Fi, and other equipment.
- Managing all Multi-function Printers
- Communicating with external vendors for the procurement and maintenance of hardware and digital systems
- Managing disbursement tracking systems
- Onboarding & Offboarding of users
- Assist in the planning and execution of IT projects, including system upgrades and rollouts.
- Escalate unresolved issues or complex issues and ensure timely resolution
- Stay up to date with the latest technological trends and provide recommendations as necessary
- Arranging disposal of defective equipment i.e., printers, scanners, computers
- Other duties as required
REQUIREMENTS & QUALIFICATIONS
- Minimum two years of recent, related experience working in an IT service capacity, supplemented by certificate or program completion in information systems; or an equivalent combination of training and experience
- Familiarity and understanding of the functions of computer hardware and software
- Proficient in Windows platforms (365 Admin, Active Directory, etc.)
- Excellent interpersonal skills
- Sound analytical thinking and problem-solving skills with a strong attention to detail
- Strong time-management skills and ability to work productively with minimal supervision
- Ability to communicate clearly and effectively with internal and external contacts
- Champions positive working relationships
- Ability to carry up to 50lbs
WHY JOIN US?
- Competitive compensation: The salary range for this role is $45,000 – $65,000 per annum. Within this range, individual pay is determined by market rates, job-related skills, relevant experience, education and/or training, and an internal equity review of the salaries of other employees
- Benefits Package: benefits package which includes a Health and Dental plan, an Employee Assistance Program (EAP), Telus Health, as well as an RRSP Program after one year of employment with the firm
- Paid Time Off: vacation time starts at 3 weeks, and 10 sick days per year
- Fun and collaborative work environment: annual year-end party, summer social, staff appreciation day, and many other social events
- Diversity and Inclusion: We value diversity and being a welcoming workplace where people feel comfortable being themselves, and where they have equal opportunity to fulfill their potential
HOURS OF WORK
This position is Monday to Thursday starting at 8:30 am to 4:30 pm. This is a 7-hour paid day, 35-hour work week. This is an in-office position.
HOW TO APPLY
Please submit your resume, along with a cover letter outlining your relevant experience and interest in the position, to Kait Methot [email protected]
We thank all applicants for their interest, but only those selected for an interview will be contacted.
Job Type: Full-time
Pay: $45,000.00-$65,000.00 per year
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
