4 meilleures offres (customer service representative, invermere, bc) (à pourvoir)

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Client Services Representative

Invermere Veterinary Hospital
Invermere, BC

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Détails du poste

Temps plein

Compétences

Utilisation d'un ordinateur
Tenue des dossiers
Vente
Planification des rendez-vous clients
Logiciel de gestion de clinique
Classement
Microsoft Office
Diplôme d'études secondaires
Caisse
Gestion des horaires
Baccalauréat
Service à la clientèle
Orientation axée sur le service à la clientèle
Sens de l'organisation
Réception
Nettoyage
Préparation des médicaments
Stockage
Étiquette au téléphone
Compétences en communication
Interaction avec les clients

Description complète du poste

Job Summary

The Client Services Representative is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

Job Responsibilities

Responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. Models a professional and courteous manner with staff and clients.
Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in-hospital procedures, and other services that require the doctors’ and technicians’ time.
Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
Assists technician in filling prescriptions with appropriate medication and providing routine instructions to owners on the proper administration of the medication.
Performs over-the-counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
Maintains appearance and cleanliness of the waiting room and reception area, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
Demonstrates a full working knowledge of PIMS procedures and functional applications.

Skills and Basic Qualifications

High school diploma or GED required. Bachelor’s degree preferred.
Prior client service experience in related area preferred but not required
Proper telephone etiquette and client service excellence
Basic veterinary medical knowledge, including products and services
Excellent oral and written communication skills
Basic computer skills (Microsoft Office, e-mail, and practice management software experience preferred)
Strong organizational skills with ability to multi-task and still attend to details

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customer service representative emplois - invermere, bc

Client Services Representative

Customer Service Supervisor

Guest Services Desk Agent (Winter)

Guest Service Agent

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