3 meilleures offres (framer, high river, ab) (à pourvoir)

Account Support Representative
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : framer (high river, ab)

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Account Support Representative

Timber-Tech Truss Inc.
Aldersyde, AB

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Détails du poste

Temps plein
Il y a 4 heures

Compétences

Logiciels de GRC/CRM
Vente
Systèmes PGI
Ventes externes
Microsoft Office
Ventes internes
Construction et rénovation
Compétences en communication
Estimation de construction

Description complète du poste

The Account Support role holds a critical responsibility within Timber-Tech. Their primary function is in supporting the sales and production process by managing project intake, preparing accurate estimates, coordinating between customers, sales, and design teams, and ensuring seamless project execution from quote to delivery. This role is highly detail-oriented and process-driven, acting as the central hub for communication and coordination across departments while delivering a professional and responsive customer experience.

Hours: Monday-Friday 8:00AM-5:00PM
Salary: $55,000-$65,000

Key Responsibilities
Customer Relationship Support

Help Build and maintain strong relationships with:Residential builders (custom, production, and small-volume),Agricultural clients (farm owners, contractors, project managers), Framers and framing crews, Architects, designers, and engineers
Position yourself as a trusted advisor, not just a supplier
Periodically participate in site visits and client check-ins
Maintain high client retention through responsiveness and value delivery

Project Intake & Order Entry

Receive and review incoming project requests from builders, contractors, and sales representatives
Accurately input job details, specifications, and timelines into internal systems
Validate completeness of information prior to estimating and design handoff
Maintain organized and up-to-date project records

Coordination with Design & Production

Act as liaison between customers, sales, and design teams to ensure clarity on project requirements
Submit complete and accurate design requests and manage revisions
Track project progress through design, engineering.Proactively identify and resolve potential issues or gaps
Validate customer needs to ensure a clean handoff to design

Estimating & Quoting

Prepare material cost estimates for truss packages based on project drawings and specifications from design
Generate clear, accurate, and timely quotes for customers and/or sales reps
Ensure pricing aligns with company guidelines, margins, and current material costs
Revise estimates as project scope evolves
Credit/application coordination with finance when required

Customer & Sales Support

Serve as a primary point of contact for customer inquiries related to quotes, design, timelines, and order status (Pre-Production)
Follow up on outstanding quotes and active opportunities with sales reps and/or clients
Maintain regular communication to ensure a smooth customer experience
Support outside sales with documentation, updates, and coordination

Order Management & Delivery Coordination

Convert approved quotes into production orders
Confirm project details, delivery requirements, and timelines with customers
Assist, when needed, delivery scheduling with production and logistics teams
Communicate any changes or delays proactively to pricing and or design

Administrative & Process Improvement

Review builder portals (where applicable) daily for project updates and coordination
Maintain CRM and ERP system accuracy and data integrity
Identify opportunities to improve workflow efficiency and communication in Sales and Design
Support documentation of processes, pricing updates, and internal procedures
Assist with general administrative tasks as needed

Qualifications & Experience

2+ years in inside sales, estimating, or project coordination (construction or building materials preferred)
Experience with truss systems, framing, or structural components is a strong asset
Ability to read and interpret construction drawings and specifications
Strong proficiency with ERP/CRM systems and Microsoft Office
High level of accuracy and attention to detail

Key Competencies

Organization & Detail Orientation – manages multiple projects with precision
Communication Skills – clear, professional interaction with customers and internal teams
Time Management – able to prioritize in a fast-paced, deadline-driven environment
Problem Solving – identifies issues early and works toward solutions
Customer Focus – responsive, proactive, and service-oriented
Team Collaboration – works effectively across sales, design, and production

Pay: $55,000.00-$65,000.00 per year

Work Location: In person

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