Harrison Hot Springs Resort & Spa is currently recruiting for the position of Guest Service Agent/ Bell Person.
About our company:
Looking for a job that’s more than just work? At Harrison Hot Springs Resort & Spa, we’ve got the perfect mix of adventure, relaxation, and career opportunities. Whether you're jet skiing on the lake, hiking in the mountains, or just hanging out with friends, this is where work-life balance truly happens.
We’re not just offering jobs - we’re offering a chance to build a career in hospitality, with skills you can use anywhere in the world. Whether you’re all about making connections with guests or prefer working behind the scenes, we’ve got a role that fits your vibe.
Harrison Hot Springs and the surrounding Fraser Valley are incredible places to live and work. Join our team, and you’ll see why so many people love being a part of this community.
At Harrison Hot Springs Resort & Spa, we believe in creating unforgettable guest experiences. From our five mineral hot spring pools to our spa, restaurants, and golf course, we provide top-notch service that makes our guests feel right at home. If you’re ready to be part of something amazing, we’d love to have you!
What We Offer:
- Five mineral hot spring pools
- Healing Springs Spa
- Three restaurants and a coffee bar
- Banquet and catering services
- Resort Golf Course and Marina
Ready to live the dream? Apply now and join our awesome team!
Company Overview
Harrison Hot Springs Resort & Spa is a premier destination in the Eastern Fraser Valley, renowned for its luxurious amenities, natural mineral hot springs, and exceptional guest experiences. Our mission is to provide outstanding hospitality that makes every guest feel at home while creating memorable moments in a stunning natural setting.
About the Role
The Guest Service Agent/ Bell Person facilitates premium experience by managing pool deck operations and guest logistics. This role serves as a vital link between the Front Office and the resort pool areas, ensuring a safe and secure environment while providing efficient bell and linen services.
What You’ll Do
- Act as a hotel ambassador coming forward and offering Guest Service.
- Greet all guests in a friendly manner.
- Assist with inquiries regarding pool hours or hotel services/amenities, booking dining reservations, etc.
- Act as the primary point of contact at the pool entrance. Verify guest credentials (room keys/vouchers) to ensure the pool facilities remain exclusive to hotel guests.
- Maintain a vigilant presence to ensure guest safety and adherence to pool rules.
- Manage the distribution of fresh, high-quality towels and robes to guests in need as they enter the pool area.
- Proactively collect used towels and transport them to the laundry facility.
- Coordinate the transport of clean linens from laundry back to the pool area, ensuring the towel stations are always fully stocked.
- Perform Bell Service as needed: collecting bell carts, delivering guest items to rooms as required, assisting with guest baggage (storing and transporting) as required.
- Some stress resulting from the need to manage within time constraints of daily guest interactions (internal and external), budgetary, and time constraints.
- Performs all other job-related duties assigned by management.
What You Need to Have
- Grade 12 education.
- Minimum 1 year experience in guest service (preferably in a resort/hotel environment).
- Strong knowledge of the surrounding areas and familiar with Vancouver and the Greater Vancouver area is an asset.
- A positive attitude, professional appearance, and strong work ethic.
- Computer experience is an asset.
- Excellent communication and interpersonal skills.
- Able to safely lift, pull, push, and carry possibly up to fifty (50) pounds.
- Able to stand and walk for a long period of time.
- Exceptional organizational skills.
- Willing and able to provide training to new associates as required.
- Flexible to a changing schedule.
What we Offer:
Hourly Wage Range: $18.76 - $25.01 per hour
Perks:
- On-site complementary parking
- Company events
- Subsidized Meal Program
- Associate Discounts: Room, F&B outlets, retails and spa.
- Voluntary RRSP (for eligible associates)
- Benefits package including health, dental, vision coverage, long-term and short-term disability insurance. (for eligible associates)
Features of the Resort:
- Five mineral hot springs pools
- Healing Springs Spa
- Three restaurants & one coffee shop
- Two gift shops
- Banquet and catering services
- Golf course, marina, and more!
How to Apply:
Email your resume and cover letter to [email protected] or fax to 604-796-4712.
Only candidates legally eligible to work in Canada will be considered. We thank all applicants, however, only those selected for an interview will be contacted. www.harrisonresort.com
Job Types: Full-time, Part-time, Permanent
Pay: From $19.28 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Experience:
- Customer service: 1 year (preferred)
- Computer literacy: 1 year (preferred)
Work Location: In person
