1 meilleure offre (reservationist, hamilton, on) (à pourvoir)

Call Centre Reservationist
DARTS —Hamilton, ON
- 23,43 $ de l’heure
- Temps partiel
- Microsoft Word
- Vente
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
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il y a 14 jours

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Call Centre Reservationist

DARTS
Hamilton, ON

Postuler rapidement

Détails du poste

Permanent | Temps partiel
Il y a 14 jours

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Dentaire
Assurance Vision
Assurance Vie

Compétences

Microsoft Word
Vente
Service à la clientèle
Vente incitative
Diplôme d'études secondaires
Compétences en informatique
Compétences en communication

Description complète du poste

About the Role

DARTS is seeking a customer-focused Call Centre Agent to join our team. This position serves as the first point of contact for passengers requesting accessible transportation services. The successful candidate will assist clients with booking and managing trips while ensuring accurate scheduling and exceptional customer service.

This role is ideal for someone who enjoys helping people, works well in a fast-paced environment, and can balance multiple tasks while maintaining attention to detail.

DARTS is open 22 hours a day, 7 days a week. You must be available to work any shift including weekends.

What You'll Do

Receive incoming calls from passengers and respond to transportation inquiries.
Book new trips and update existing reservations in the scheduling system.
Process trip cancellations, modifications, recurring ride requests, and special event transportation bookings.
Review and manage waitlisted trips, contacting passengers when updates are available.
Identify scheduling concerns and communicate them to the Call Centre Team Leader.
Record customer information accurately and maintain up-to-date trip details.
Escalate service concerns, compliments, and complaints to the appropriate supervisor or department.
Follow established workplace procedures, including health and safety requirements.
Collaborate with team members to support daily call centre operations.

Required Qualifications

Secondary school diploma (Grade 12) or equivalent.
Experience in customer service, dispatching, reservations, call centre operations, or a related field is considered an asset.
Strong computer skills and comfort learning new software applications.

Skills and Abilities

Customer Focus

Demonstrates patience, empathy, and professionalism when assisting clients.

Attention to Detail

Ensures booking information is complete, accurate, and entered correctly.

Communication Skills

Maintains clear and courteous telephone communication with passengers and colleagues.

Time Management

Effectively prioritizes tasks while handling a high volume of calls.

Problem Solving

Responds appropriately to booking issues and service-related concerns.

Geographic Knowledge

Familiarity with Hamilton and surrounding areas is beneficial.

Additional Requirements

Ability to work independently and as part of a team.
Willingness to work a variety of shifts, including weekends and statutory holidays, when required.
Reliable attendance and commitment to delivering quality customer service.

Pay: $23.43 per hour

Benefits:

Dental care
Extended health care
Life insurance
RRSP match
Vision care

Work Location: In person

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Call Centre Reservationist

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