About DedON
DedON is an Architectural Services company specializing in As-Built Surveys, Store Planning and White Glove Installations. We are a fast-growing organization with positive, passionate, and determined team members who are driven to make an impact. The DedON team is a close group that strives to ensure our work is impressive to our clients and each other.
DedON has been consistently certified as a Great Place to Work for 2021 - 2025!
Our Values
- Driven by Greater Goods
- Everyday Grace
- Do what you love & love what you do
- Own the outcome
- Non-Stop Improvement
About the Role
The Quality Assurance (QA) Agent is responsible for reviewing completed DedON projects to ensure accuracy, completeness, and compliance with established surveying and quality standards. The role includes conducting detailed project reviews, assigning quality scores, and providing constructive feedback to Agents. The position is supported through mentorship from the Quality Assurance Lead with opportunities to further develop quality assurance and operational skills.
Responsibilities Include
- Inspect and analyze completed architectural plans against established criteria and standards.
- Rework rejected projects or return them to Agents with feedback and required corrections.
- Determine whether project errors or omissions require a “Go-Back” site visit.
- Provide Agents with feedback regarding project accuracy through quality scores.
- Maintain the integrity of document storage systems and project workflow steps.
- Assist with developing Project Support Tools.
- Identify opportunities to improve operational efficiency.
- Recommend process improvements and approaches for implementing them.
- Develop the ability to ask effective questions, understand issues, and determine appropriate solutions.
Prerequisite Technical Skills
- Minimum 1 year field experience completing surveys
- Strong knowledge of in-field surveying practices.
- Ability to inspect and analyze architectural plans.
- Ability to identify project errors, omissions, and required corrective actions.
- Aptitude for analysis and problem-solving.
- Strong organizational, planning, and time-management skills.
- Strong attention to detail.
- Ability to gather relevant performance data and support statistical reporting.
- Proficiency with AutoCAD required, Recap and Revit is a plus
- Proficiency with point cloud workflows
- Proficiency with Google Workspace Apps (Docs, Sheets, etc)
The Ideal Candidate
- Accurate and detail-oriented, with a commitment to producing complete and high-quality work.
- Results-driven and focused on achieving strong outcomes for both customers and the company.
- A clear and effective communicator who can speak, listen, and write thoroughly and in a timely manner.
- A strong collaborator and team player who works effectively with Agents and peers.
- Strong in interpersonal skills, problem-solving, organization, and planning.
- Analytical and curious, with the ability to ask the right questions and understand the reasons behind processes and decisions.
- Focused on continuous improvement, including identifying ways to increase efficiency and reduce waste.
- Aligned with DedON’s values of accuracy, persistence, collaboration, authenticity, and understanding “the Why behind the What.”
Please see the below notes regarding this role:
- Problem-solving and analytical skills are required for this role; there is minimal design work.
- There may be periodic travel from our Mississauga office (401 and Winston Churchill) to our Customers’ offices within the GTA (Greater Toronto Area).
DedON is proud to be an equal opportunity employer committed to fostering diversity, inclusion, and accessibility within the workplace. Accommodations are available upon request during the recruitment and selection process.
Job Types: Full-time, Permanent
Pay: $40,000.00-$60,000.00 per year
Work Location: Hybrid remote in Mississauga, ON L5N 6S2
