8 meilleures offres (reservations agent, halifax, ns) (à pourvoir)

Reservations Agent
Lord Nelson Hotel & Suites —Halifax, NS
- 16,75 $ de l’heure
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
- Assurance Dentaire
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Guest Service Agent- Ft and Pt
The Sutton Place Hotels —Halifax, NS
- Temps plein
- Hospitalité
- Service à la clientèle
- Hôtel
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 1 jour
Front Desk & Guest Experience Associate HFX Airport Hotel – Halifax, NS
HFX Airport Hotel —Halifax, NS
- À partir de 18 $ de l’heure
- Fins de semaine au besoin
- Hospitalité
- Pas d'expérience requise
- Hôtel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 8 jours
Front Desk Agent
Chateau Bedford Hotel & Suites —Halifax, NS
- À partir de 17,50 $ de l’heure
- 12 Heures
- Bilingue
- Service à la clientèle
- Hôtel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 7 jours
Product Coordinator - Bilingual - Remote
Accomsure Ltd. —Nouvelle-Écosse
- Temps plein
- Télétravail
- Bilingue
- Anglais
- Microsoft Office
- Assurance Dentaire
- Congés payés
Front Desk Agent
Commons Inn —Halifax, NS
- 16,75 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Expérience administrative
Postuler rapidement
il y a 8 jours
Manager on Duty / Night Auditor
HFX Airport Hotel —Halifax, NS
- Jusqu’à 19,50 $ de l’heure
- Fins de semaine au besoin
- Service à la clientèle
- Hôtel
- Expérience en supervision
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 7 jours
Night Auditor/Front Desk Agent
Holiday Inn Express —Enfield, NS
- À partir de 18,25 $ de l’heure
- Temps partiel
- Service à la clientèle
- Microsoft Office
- Hôtel
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 2 jours

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Reservations Agent

Lord Nelson Hotel & Suites
Halifax, NS

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Détails du poste

Temps plein

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Cotisation égale au RÉER
Assurance Dentaire
Nourriture à Prix Réduit ou Gratuite
Programme d'Aide aux Employés
Assurance Vision
Stationnement sur place

Compétences

Bilingue
Microsoft Word
Microsoft Excel
Microsoft Outlook
Vente
Anglais
Microsoft Office
Hôtellerie
Compétences en communication
Hôtellerie

Description complète du poste

As a locally owned landmark hotel, the Lord Nelson Hotel & Suites has earned a reputation for serving excellence. We offer a variety of positions under one roof, creating a great opportunity for mobility and growth. Our most essential resource is our employees. Join the best team in Halifax and be a part of the legend!

OVERVIEW:

The Reservations Agent is responsible for communicating with guests, travel agents, group coordinators, and referral networks concerning reservations arriving by email, telephone, fax, or through a central reservations system. The reservations department creates and maintains guest records and reservations. Additional duties include preparing and reviewing lists of expected arrivals and ensuring accuracy of all guest records and reservations.

RESPONSIBILITIES:

Process reservations via email, telephone, fax, and central reservations systems
Process reservations from the sales team, travel agents, and other hotel departments
Book and enter room reservation requests using the Hotel Property Management System (Opera Cloud)
Enter rooming lists while ensuring accuracy, as required
Update reservations with relevant comments or data to ensure a flawless check in/check out process
Maximize revenue by up-selling guest rooms and recommending hotel facilities and services
Be an expert on room types, services, and amenities to effectively promote our products to potential guests
Maintain high-level understanding of rates, availability, and conditions of all current packages and promotions
Issue confirmation, modification, and cancellation confirmation emails for all reservations
Communicate reservation information / troubleshoot reservation issues with Front Desk staff
Process cancellation and modifications while promptly relaying any relevant information to front desk staff
Liaise with Sales, Front Desk and other departments as required
Assist with preregistration activities when appropriate
Understand and enforce hotel policy regarding guaranteed and no-show reservations
Process advance deposits as needed
Maintain the highest level of customer service and display professionalism at all times
Taking personal responsibility and be committed with a sincere and genuine interest to resolving customer complaints
Ability to maintain confidentiality of hotel guests and pertinent hotel information
Must have comprehensive understanding of hotel emergency procedures
Other tasks as assigned

QUALIFICATIONS:

Professional attitude and the ability to follow instruction required
Ability to work under pressure and under tight deadlines
Detail oriented and the ability to work independently
Must speak, understand, and write fluently in English. Bilingualism is an asset
Previous experience working in a Hotel Front Office, Reservations, or Sales role is preferred
Excellent interpersonal and communication skills, both written and verbal
Knowledge of Hotel Property Management Software such as Opera, iHotelier, TraveClick etc. an asset
Operational knowledge of Microsoft Office Software (Excel, Word, Teams, Outlook)
Tourism & Hospitality Management degree from an accredited facility preferred

Lord Nelson Hotel & Suites recognizes our employees as essential to our success and value diverse skills. From frontline staff to management, we offer excellent opportunities for career growth, as well as employer-provided medical benefits and other incentives. We are looking for new talent to join our dynamic team that is setting the standard of excellence in the hospitality industry.

Job Type: Full-time

Pay: $16.75 per hour

Benefits:

Dental care
Discounted or free food
Employee assistance program
Extended health care
On-site parking
RRSP match
Vision care
Wellness program

Ability to commute/relocate:

Halifax, NS B3J 2L2: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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