Company Overview
GEM Health Care Group is dedicated to providing compassionate, high-quality care for seniors in a safe and dignified environment. As a family-run organization with a longstanding history, we have been committed to enhancing the lives of our residents since 1979 and continue to lead innovative approaches in senior healthcare delivery across multiple locations.
Overview
The Manager, Quality & Risk — Facility Resource supports GEM Health Care Group’s long-term care facilities and Operations leadership by coordinating quality improvement, risk management, compliance and licensing readiness, audits, policy support, reporting, and manager orientation. This role acts as a practical resource to facility leaders — including Administrators, Directors of Care, and Nursing Services Managers — helping to identify risks, strengthen documentation, track follow-up, and promote consistency across GEMHC homes in Nova Scotia. The role provides support, recommendations, and escalation; it does not assume final authority for facility operations, clinical direction, HR matters, regulatory submissions, or policy approval.
Key Responsibilities
Quality Assurance & Improvement
- Support quality improvement planning, tracking, and follow-up across assigned facilities.
- Assist facility leaders with the rollout of quality initiatives.
- Identify recurring quality trends and report findings to Operations.
- Help develop tools, checklists, and processes that promote consistency across homes.
Risk Management & Compliance Support
- Identify, document, and escalate operational, resident-care-related, and compliance risks.
- Support risk mitigation activities and follow-up tracking.
- Assist with preparation for risk meetings, reporting, and related action plans
- Track outstanding risk-related action items to closure.
Licensing, Audit & Reporting
- Support preparation for licensing inspections and regulatory reviews.
- Assist with documentation, evidence gathering, readiness checks, and post-inspection follow-up.
- Conduct or coordinate audits related to quality, compliance, and documentation standards.
- Analyze audit findings, identify trends, and prepare quality, risk, and compliance reports as assigned
Policy, Process & Manager Support
- Assist departments and facility leaders with policy review, updates, standardization, and rollout.
- Support development of practical procedures, checklists, and operational tools.
- Act as a resource to Administrators, Directors of Care, Nursing Services Managers, and other facility leaders on quality, risk, and compliance matters.
- Support orientation of new managers regarding quality, risk, inspection readiness, and reporting processes.
- Recommend corrective actions and escalate unresolved or high-risk matters to GEM Operations leadership.
Qualifications
- Post-secondary education in nursing, healthcare administration, quality management, risk management, health services management, or a related field.
- Minimum 3 years of experience in long-term care, healthcare operations, quality assurance, compliance, risk management, or facility leadership.
- Working knowledge of long-term care regulatory, licensing, documentation, and inspection processes.
- Strong documentation, audit, reporting, and follow-up skills.
- Demonstrated judgment, confidentiality, and escalation discipline.
- Ability to work across multiple facilities and stakeholder groups.
- Willingness and ability to travel to GEMHC facilities across Nova Scotia and complete short-term site placements (typically 1–4 weeks) as required.
- Valid driver’s licence and reliable transportation
Preferred / Asset Qualifications
- Experience in Nova Scotia long-term care.
- Experience supporting licensing inspections or regulatory reviews.
- Experience with quality improvement frameworks.
- Experience developing policies, procedures, checklists, or audit tools.
- Experience orienting or supporting new managers.
- Clinical background and/or current registration with the Nova Scotia College of Nurses.
AUTHORITY & LIMITATIONS
This role provides quality, risk, compliance, audit, reporting, and facility-resource support. The role may identify risks, make recommendations, support corrective action planning, and track follow-up. Final authority for facility operations, clinical direction, employee discipline, budget approval, procurement, regulatory submissions, and policy approval rests with GEM Operations leadership and other designated leaders unless specifically delegated in writing. Other duties as assigned.
Make a difference in the lives of our residents while strengthening quality and consistency across our homes!
#INDH
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care
Experience:
- Long term care: 3 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
