About the Role
As the first point of contact for patients, you will play an important role in representing the clinic with professionalism, compassion, and confidence. You will support both physicians and patients through telephone inquiries, appointment scheduling, patient record updates, front desk coordination, and daily administrative support within your assigned scope of duties.
Our clinic operates using a highly structured workflow where each team member has a specific role and set of responsibilities. This structure allows staff to become highly efficient and excel within their designated area. The successful applicant must be able to follow directions accurately, respect established clinic processes, and remain within assigned responsibilities. When uncertain, staff are expected to seek clarification rather than make assumptions.
This position is well suited for a dependable, detail-oriented team player who takes pride in accuracy, communicates clearly with coworkers, and remains organized and professional in a busy medical clinic environment. Patients rely on the front desk for clear communication, and physicians and administrative staff rely on one another to keep the clinic running smoothly and safely.
What Success Looks Like
· Patients are greeted and assisted respectfully and efficiently.
· Phones and messages are handled promptly and professionally.
· Appointments and patient record updates are accurate and up to date.
· You follow instructions accurately and complete assigned tasks within established clinic processes.
· You ask for clarification when you are uncertain rather than making assumptions.
· Physicians and coworkers can rely on you to communicate important information and follow through.
· You remain calm, organized, and professional even when the clinic is busy.
Responsibilities May Include
Team responsibilities are assigned intentionally and may vary based on operational needs. Each staff member is given a clearly defined scope of duties.
· Answer phones and respond to patient inquiries in a professional manner.
· Book, confirm, reschedule, and manage appointments.
· Greet and check in patients at the front desk.
· Update patient information accurately in the electronic medical record.
· Communicate with physicians, patients, pharmacies, specialists, hospitals, and other healthcare providers as directed within the assigned role.
· Assist with billing and general administrative support as assigned.
· Maintain patient confidentiality and clinic privacy standards.
· Help keep the front desk and administrative workflow organized by following established processes.
Required Skills
· Ability to follow instructions accurately and consistently.
· Strong attention to detail.
· Ability to work within established clinic processes and respect assigned responsibilities.
· Willingness to seek clarification when uncertain.
· Strong organizational and time-management skills.
· Professional communication skills, both written and verbal.
· Strong computer skills and ability to learn systems quickly.
· Ability to multitask and prioritize in a busy environment.
· Dependability, punctuality, accountability, and a strong work ethic.
· Team-player mindset.
· Professionalism, reliability, and pride in doing work properly.
Important Fit Note
This role is best suited for someone who is reliable, accurate, organized, receptive to direction, and comfortable working within a structured team environment.
We value professionalism, teamwork, patient service, communication, and pride in doing work properly. Administrative staff are expected to keep one another informed about situations that could affect bookings, scheduling, patient flow, or clinic operations so the team remains on the same page.
Availability and Training Requirements
· The successful applicant must be available to begin employment as soon as possible.
· Due to training requirements and operational needs, vacation requests will not be approved during the first six (6) months of employment.
Benefits
· Competitive pay based on experience.
· Supportive clinic team.
· Daytime schedule.
· Meaningful work supporting patient care.
· Opportunity to grow within the role.
Application Instructions
Please apply with your resume and answer the screening questions. Applicants who submit generic applications without answering the screening questions may not be reviewed. Applications should be sent to [email protected]
Only candidates selected for an interview will be contacted.
Screening Questions
1. Please describe the skills, experience, and personal qualities that would make you successful in a structured medical clinic front desk role.
2. Describe a time when your attention to detail prevented a mistake or solved a problem.
3. What does professionalism and teamwork mean to you when working with patients and coworkers?
4. Describe how you handle situations when you are unsure of the correct process or need clarification.
Pay: $16.46-$30.78 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
