IT Administrator / Technical Support Analyst
About Daybar
Daybar is North America’s largest independently owned manufacturer of steel doors and frames. Utilizing advanced automated manufacturing processes, Daybar supports projects ranging from commercial to complex industrial applications.
We are seeking a hands-on, proactive IT professional to support our users, systems, and day-to-day IT operations across office and plant environments.
Position Summary
Daybar is seeking an IT Administrator / Technical Support Analyst to support, maintain, and improve our IT environment across office and operational locations. This is a full-time, on-site position, scheduled Monday to Friday from 8:00 a.m. to 5:00 p.m., with participation in an on-call rotation to respond to urgent end-user issues or system problems that impact business operations.
Reporting directly to the IT Manager, this role is primarily focused on hands-on technical support, endpoint administration, user support, basic systems and network troubleshooting, documentation, and general IT coordination.
This is a broad support role within a small IT team. The successful candidate must be proactive, dependable, and willing to take ownership of tasks, follow them through to completion, and assist with a wide range of IT-related work as required. The role requires someone who can troubleshoot effectively, communicate clearly with users, document procedures and recurring issues, and support both office and plant operations.
The successful candidate will work closely with the rest of the IT team to provide general support, respond to requests through the JIRA ticketing system, support remote users, and assist plant users through both standard enterprise systems and internally developed tools used within Daybar operations.
Key ResponsibilitiesEnd-User Support and IT Operations
· Provide day-to-day technical support for desktops, laptops, printers, monitors, mobile devices, and business applications.
· Perform installations, moves, additions, changes, upgrades, and replacements for end-user hardware and software.
· Support both plant users and remote users with technical issues in a timely and professional manner.
· Monitor, manage, and respond to requests through the JIRA ticketing system, ensuring proper prioritization, follow-up, escalation, and closure.
· Support onboarding and offboarding activities, including user account setup, equipment preparation, and access coordination.
· Train users and new hires on supported technologies, standard procedures, and basic security practices.
· Assist the IT team with general support tasks and department priorities as required.
Systems and Infrastructure Support
· Support the maintenance of Windows-based server and network environments across office and plant locations.
· Assist with administration and troubleshooting of Active Directory, DNS, DHCP, file shares, printers, Microsoft 365, and user access.
· Monitor system health, backups, alerts, and device performance, escalating issues where appropriate.
· Assist with network and connectivity troubleshooting involving switches, firewalls, VPNs, wireless access points, and internet services.
· Support updates, patching, and configuration changes on workstations, devices, and selected infrastructure systems following established procedures.
· Coordinate with vendors and senior IT staff for escalations, equipment support, and service issues.
Cybersecurity and Device Administration
· Follow company security procedures for user access, password resets, endpoint protection, patching, and secure device handling.
· Support basic cybersecurity practices including MFA-related support, endpoint compliance, access management, and alert follow-up.
· Assist with mobile device setup and support for company-managed devices.
· Help maintain security-related records, documentation, and incident notes.
Documentation and Continuous Improvement
· Maintain accurate documentation for support procedures, recurring issues, device inventories, system notes, and technical knowledge base articles.
· Document fixes, trends, and recommendations to improve support quality and reduce repeat issues.
· Help translate business and operational issues into clear IT support actions and practical documentation.
· Participate in rollouts, upgrades, office moves, plant support activities, and other IT projects as assigned.
· Identify opportunities to improve support processes, documentation, and user experience.
General Team Responsibilities
· Work collaboratively with the rest of the IT team to provide general IT support across the business.
· Assist with any other IT-related duties, tasks, or projects as required by the department and business needs.
· Maintain a team-first attitude and contribute where needed across support, devices, documentation, systems, and operational IT activities.
Qualifications
· Must be legally eligible to work and reside in Canada.
· Daybar does not offer sponsorship of any kind for this position.
· College diploma or university degree in Information Technology, Computer Science, Networking, Systems Administration, or a related field, or equivalent practical experience.
· 2 to 4 years of relevant experience in IT support, systems support, technical support, or a similar hands-on IT role.
· Experience supporting Windows environments, Microsoft 365, Active Directory, user accounts, and endpoint devices.
· Basic understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, wireless connectivity, and common network troubleshooting steps.
· Experience supporting hardware and peripherals including laptops, desktops, printers, monitors, and mobile devices.
· Experience working with ticketing systems such as JIRA, ServiceNow, or similar platforms.
· Strong problem-solving, troubleshooting, and customer support skills.
· Strong documentation skills and attention to detail.
· Ability to work independently on assigned tasks while knowing when to escalate issues appropriately.
· Ability to understand user needs and translate them into practical IT support and follow-up actions.
· Must demonstrate initiative, accountability, and a proactive attitude toward completing work and improving the environment.
· Experience with Intune, Autopilot, MDM, or endpoint policy management.
· Exposure to Windows Server, virtualization platforms, backup systems, or basic network administration.
· Exposure to Linux, cybersecurity tools, or infrastructure monitoring tools.
· Experience supporting plant, warehouse, manufacturing, or multi-site environments.
· Relevant certifications in Microsoft, CompTIA, networking, or IT support are considered an asset.
Working Conditions
· Full-time, on-site role.
· Standard hours are 8:00 a.m. to 5:00 p.m., Monday to Friday.
· Participation in an on-call rotation is required.
· Occasional after-hours or weekend work may be required for urgent support, upgrades, maintenance, or project activities.
Why Join Daybar
· Opportunity to work in a multi-site manufacturing environment where IT directly supports operational performance.
· Exposure to user support, systems support, networking, plant systems, and operational improvement initiatives.
· Opportunity to contribute to a stable and growing organization where hands-on IT support makes a direct impact on the business.
Pay: From $50,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- On-site parking
- Vision care
Work Location: In person
