16 meilleures offres (customer success manager, guelph, on) (à pourvoir)

Customer Success Manager
MealSuite —Cambridge, ON
- De 80 000 $ à 97 000 $ par an
- Temps plein
- Travail hybride
- Esprit d'analyse
- Déplacements à prévoir
- Compétences en communication
- Assurance Invalidité
- Assurance Dentaire
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Customer Success Manager
Unleashd Technologies Ltd. —Hamilton, ON
- De 75 000 $ à 95 000 $ par an
- Bilingue
- Déplacements à prévoir
- Compétences en communication
- Assurance Dentaire
- Congés payés
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il y a 2 jours
Senior Manager, Customer Success Enablement
Jobber —Kitchener-Waterloo, ON
- De 132 400 $ à 179 100 $ par an
- Temps plein
- Travail hybride
- Expérience en gestion
- Esprit d'analyse
- Gestion d'équipe
Key Account Sales Manager
firstbox —Oakville, ON
- À partir de 80 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Vente
- Marketing
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Customer Success Manager
Descartes —Waterloo, ON
- De 65 000 $ à 75 000 $ par an
- Temps plein
- Espagnol
- Vente
- Anglais
- Heures d'arrivée et de départ flexibles
Customer Success Manager
ServiceTitan Software Canada ULC —Hamilton, ON
- De 53 900 $ à 80 900 $ par an
- Temps plein
- Vente
- Gestion de projet
- Intelligence artificielle
- Assurance Dentaire
- Congés payés
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Technology Success Manager II
The Fedcap Group —Hamilton, ON
- Temps plein
- Télétravail
- Systèmes PGI
- Baccalauréat
- Amélioration continue
(CAN) Senior Manager, Ad Partnership Management / Account Manager
Walmart Canada —Mississauga, ON
- De 109 400 $ à 150 480 $ par an
- Temps plein
- Marketing
- Gestion de projet
- Capacités de présentation
Account Manager
Encircle —Kitchener, ON
- De 78 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Google Suite
- Vente
- Salesforce
- Heures d'arrivée et de départ flexibles
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Client Success Manager - Digital & Performance Marketing
Measure Marketing Results Inc. —Oakville, ON
- Temps plein
- Anglais
- Esprit d'analyse
- Gestion de budget
- Assurance Dentaire
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Regional Multi Unit Account Manager
Gordon Food Service —Milton, ON
- De 100 000 $ à 125 000 $ par an
- Temps plein
- Vente
- Marketing
- Service à la clientèle
- Régimes de participation aux bénéfices
- Assurance Dentaire
il y a 13 jours
Vertical Account Manager, Defense
Siemens —Oakville, ON
- Temps plein
- Travail hybride
- Bilingue
- Déplacements à prévoir jusqu'à 50%
- Vente
- Régimes de participation aux bénéfices
Key Account Manager
Jobber —Kitchener-Waterloo, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Esprit d'analyse
- Capacités de présentation
Account Manager
DoAll Canada, Inc. —Mississauga, ON
- 80 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
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National Strategic Account Manager - Medical
Essity —Oakville, ON
- Temps plein
- Vente
- Marketing
- Esprit d'analyse
Sales Account Manager
Associated Combustion Inc. —Ancaster, ON
- De 60 000 $ à 120 000 $ par an
- Temps plein
- Microsoft Excel
- Vente
- Ingénierie
- Assurance Dentaire
- Bourses d'Études
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Customer Success Manager
MealSuite —Cambridge, ON
Willingness to travel approximately 30% of the time to customer locations; valid passport with no travel restrictions.
De 80 000 $ à 97 000 $ par an
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Manager, Customer Success - Major
Docebo —Toronto, ON
Lead the Charge: Manage, mentor, and inspire a talented team of Customer Success professionals, establishing clear KPI metrics, development plans, and a vibrant…
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Manager, Customer Success - Major
Docebo —Toronto, ON
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Key Account Manager, Multi-Residential
QMC Metering Solutions —North York, ON
Ability to read and interpret engineering drawings and project specifications. Read and interpret engineering drawings and project specs: 2 years (required).
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer success manager (guelph, on)

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Customer Success Manager

MealSuite
Cambridge, ON

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Détails du poste

Temps plein

Avantages

Assurance Invalidité
Assurance Dentaire
Congés payés
Assurance Vision

Compétences

Esprit d'analyse
Logiciel-service
Gestion des comptes
Compétences en communication

Description complète du poste

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

The role of a Customer Success Manager is vital to MealSuite’s long-term vision and profitability. We will not succeed unless our customers realize value from our products and services and remain within our ecosystem. We are looking for strategic, relationship-minded, and experienced professionals to join our ever-growing Customer Experience team.

Reporting to the Manager, Customer Success, you’ll support a wide array of customers across their entire lifecycle — ensuring they adopt our products, achieve their goals, and scale effortlessly through impactful engagements, all focused on driving business outcomes. The successful candidate will be highly customer-centric and comfortable diving deep into MealSuite’s products to coach, mentor, and train customers on best practices while providing recommendations toward a long-term MealSuite strategy within their organization.

What You’ll Do

Own Customer Relationships – Provide overall relationship management to a portfolio of customers through regularly scheduled touchpoints with key stakeholders, actively managing customer lifetime value across a large and diverse assigned customer base.
Drive Strategic Success Planning – Develop and manage customer success plans that articulate goals, measurement criteria, obstacles, and risks, including the drivers of product retention. Coordinate and conduct regularly scheduled business reviews leveraging the Value Realization framework.
Be a Trusted Advisor – Develop a consultative relationship with each customer, working in conjunction with other MealSuite teams and SMEs to provide solution planning and execution. Mentor customers on best practices and serve as the point person for training needs.
Proactively Manage Account Health – Proactively connect with customers to assess account health, identify future needs and growth opportunities, surface red flags and risks, and escalate appropriately to internal stakeholders.
Support Growth & Expansion – Partner with your counterpart in Sales (Account Management) to identify Customer Success Qualified Leads (CSQLs) for expansion, and collaborate on the best approach to manage those opportunities.
Lead Onboarding Transitions – Serve as a key stakeholder during the Implementation phase and facilitate a seamless transition from Onboarding to Customer Success.
Manage Escalations – Serve as the central communication point for the customer during escalations, working alongside Customer Experience colleagues to coordinate resolution above and beyond standard support channels.
Champion the Customer Internally – Be the voice of the customer internally by making recommendations and influencing key decisions that will positively impact their experience and outcomes.
Drive Product Adoption – Set adoption and engagement usage targets with customers that support their goals, and proactively work to improve platform utilization across your portfolio.

What You Bring

2–3 years of experience in Customer Success, Account Management, or a related customer-facing role
1–2 years of experience establishing joint strategic goals with customers and measuring progress and outcomes
Proven experience working within a SaaS environment
Experience working with senior living technology or nutritional services technology is a strong asset
Experience with a Customer Success Platform (e.g. Gainsight, ChurnZero, Totango, or equivalent) is an asset
Familiarity with Customer Success frameworks, methodologies, and best practices
In-depth knowledge of MealSuite products and services is a plus
Ability to build strong relationships and quickly establish credibility and rapport with senior-level and C-Suite executives
Excellent communication and analytical skills, with the ability to collaborate cross-functionally across multiple internal and external teams
High energy level, demonstrated drive to succeed, and a sense of urgency
Ability to adapt quickly as priorities shift in a fast-moving environment
Willingness to travel approximately 30% of the time to customer locations; valid passport with no travel restrictions

Compensation

$80,000–$97,000 CAD per year | $78,000–$94,400 USD per year

This role is open to candidates in Cambridge, Dallas, or remote across North America. Some travel to customer locations is required.

Why You’ll Love Working Here

Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
Retirement savings support – we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
Health benefits – this includes day one medical, dental, and vision options, life & disability insurance, and paid maternity and parental leave.
Hybrid flexibility – we value the collaboration, mentorship, and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
Work-life balance – supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
Participation in our equity program – we’d love for you to share in MealSuite’s success as we continue to grow!
Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company’s purpose aligns with their personal values. Learn more about our values at mealsuite.com/careers.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people.

This is a current vacancy, and we are actively hiring for this position.

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customer success manager emplois - guelph, on

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Customer Success Manager

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Key Account Sales Manager

Customer Success Manager

Customer Success Manager

Technology Success Manager II

(CAN) Senior Manager, Ad Partnership Management / Account Manager

Account Manager

Client Success Manager - Digital & Performance Marketing

Regional Multi Unit Account Manager

Vertical Account Manager, Defense

Key Account Manager

Account Manager

National Strategic Account Manager - Medical

Sales Account Manager

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