25 meilleures offres (customer care coordinator, guelph, on) (à pourvoir)

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ParaMed —Kitchener, ON
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Divisional Coordinator (Program Development)

Agricorp
Guelph, ON

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Détails du poste

Permanent
Il y a 5 jours

Avantages

Assurance Dentaire
Vacances payées

Compétences

Expérience en soutien administratif
Classement
Baccalauréat
Rédaction de rapports
Sens de l'organisation
Expérience en soutien exécutif
Affaires
Compétences en communication
Coordination d'équipe

Description complète du poste

Agricorp is looking for a Divisional Coordinator to join the Program Design and Policy team in our Program Development division. The Program Development division is responsible for program analysis, product development and external relations with industry groups and government. The Program Design and Policy team is responsible for understanding and interpreting program policies with respect to program delivery, design and relevance. The team coordinates discussions regarding operational and policy issues with both the federal and provincial governments.

We aim to provide our employees with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. We care about Ontario agriculture, knowing that what we do matters to our customers. If you’re enthusiastic and committed to excellence, we want to hear from you.

We believe our employees are our greatest strength, which is why we offer:

Comprehensive health and dental benefitsto keep you and your family well
Pension planto support your long-term financial security
Paid vacation days and sick leaveto support your overall well-being
Work-life balancewith supportive leaders who respect your time outside of work
Opportunities for learning and growth, including mentoring, coaching, and support for professional development

The Role

The Divisional Coordinator enables the efficient operation and effective coordination of critical divisional processes and provides executive-level coordination, administration and relationship management support to the Senior Director, Program Development. This role also provides a functional contribution to the Program Design and Policy team in the areas of program policy reviews, analysis, issues management, functional and divisional projects and the creation of approval reports and other written material.

Key Responsibilities

In this role, you will:

Coordinate the completion of monthly divisional reporting and quarterly reports for approval and input by divisional managers and Senior Director, including following up with staff on assigned work, reporting variances to appropriate manager, and informing managers and the Senior Director when files are ready for review and approval
Use predetermined criteria to manage and maintain the assignment process and procedure of work requests, such as policy interpretation, information request and issues alerts/escalations
Create and develop written material and reports for approval from senior staff and the Manager, Program Design and Policy
Provide backup support and act as secretariat to executive management committees and other agencies as required
Maintain and manage the appointment calendar for the Senior Director, scheduling meetings with internal staff, government officials, external stakeholders and partners as required
Provide daily briefing and materials to the Senior Director for the schedule of meetings and activities and prioritize requests and issues, rescheduling to accommodate urgent issues and following up on issues as required
Maintain a system of information management (coordination, approval, filing and retrieval) to support the confidential and sensitive nature of information for the Senior Director’s office, in line with relevant directives, agreements and legislation
Monitor and identify issues that arise in key assigned processes, such as backlogs, unplanned volumes, staff variances, and refer issues to appropriate Program Development manager or Senior Director
Enhance organizational effectiveness through problem identification, action plan implementation and recommendations to the Manager, Program Design and Policy and Senior Director
Support the issues management process, provide back-up support to other teammates and lead other team initiatives or procedures as required

Job status: Permanent (posting for an existing vacancy)
Salary: $66,339 - $78,045
Work Status: Full time in office
Location: Guelph, Ontario

What You Bring

The ideal candidate will possess the following qualifications:

Bachelor’s degree in business, administration, public policy, agriculture or equivalent experience
Minimum 3 years’ experience working with business processes or within a legislative and regulatory framework
Effective communication and organizational skills
Minimum 3 years’ experience in progressive administrative roles supporting a senior leader
Experience in public sector an asset
Experience in agricultural industry or government programs an asset

Key Competencies

Initiative – Proactively identifies and handles issues and situations to take action; seizing opportunities when they arise.
Efficiency – Effectively plan and organize time and resources to prioritize work to effectively meet objectives.
Quality Focus – Attends to the task at hand to minimize errors; reviews own work prior to distribution.
Client Focus – Meets the expectations of internal and external customers through establishing effective relationships, gaining trust and respect.
Organizational Savvy – Understand business implications of decisions and actions to implement successful strategies and improve performance.

Background

Agricorp delivers government programs. These programs help protect the livelihood of over 47,000 Ontario farmers against the many risks farm businesses face every day. Our employees are skilled professionals who respond when industry and government need us, manage public funds with great care and integrity, and deliver a quality customer experience.

Agricorp helps grow Ontario agriculture. We underwrite $6-8 billion in risk each year. The agency was established in 1997, and since then we’ve made over $8 billion in payments to farmers when they needed it most.

Apply online

To apply for this position, please go to www.agricorp.com and select Careers. Click on Current Opportunities.

Please submit your application for this position by September 8, 2026.

We thank all applicants for their interest; however only those selected for an interview will be contacted directly.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care coordinator (guelph, on)

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