25 meilleures offres (administrative coordinator, grimsby, on) (à pourvoir)

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il y a 14 jours
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Mohawk College —Hamilton, ON
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Intake & Patient Experience Coordinator
Ambio Life Sciences SA de CV —Grimsby, ON
- 25 $ de l’heure
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Coordinator, Administrative Services
St. Mildred's-Lightbourn School —Oakville, ON
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BURLINGTON LIONS OPTIMIST MINOR HOCKEY ASSOCIATION —Burlington, ON
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il y a 9 jours
Passport Coordinator
Central West Specialized Developmental Services —Oakville, ON
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- Microsoft Word
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- Assurance Invalidité
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OmniaBio: Administrative Coordinator
Centre for Commercialization of Regenerative Medicine —Hamilton, ON
- De 70 000 $ à 80 000 $ par an
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- Hospitalité
- Microsoft Outlook
- Baccalauréat
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il y a 6 jours
Administrative Coordinator
Douglas Spence & Associates PC —Oakville, ON
- De 20 $ à 30 $ de l’heure
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- Assurance Dentaire
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il y a 13 jours
Coordinator, PACS/RIS - DI - PACS
Joseph Brant Hospital —Burlington, ON
- De 41,53 $ à 51,93 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
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Dental Receptionist/Hygiene Coordinator
Welland —Welland, ON
- Temps plein
- Sens de l'organisation
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Dental Treatment Coordinator
Dental Works on Cornwall —Oakville, ON
- De 28 $ à 32 $ de l’heure
- Temps plein
- Certification RCR
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- Compétences en communication
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Dental Receptionist/treatment coordinator
Apple dental centre —Hamilton, ON
- De 26 $ à 35 $ de l’heure
- Temps plein
- Diplôme d'études secondaires
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Dental Patient Care Coordinator
Mount Royal Dental —Burlington, ON
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il y a 8 jours
Dental Administrative Coordinator
In Path Dental —Mississauga, ON
- De 26 $ à 32 $ de l’heure
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- Anglais
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Site Coordinator, Early Years Educator (RECE)
BridgeWay Family Centre —Oakville, ON
- De 23 $ à 28 $ de l’heure
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il y a 5 jours
Site Coordinator, Early Years Educator (RECE)
BridgeWay Family Centre —Oakville, ON
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il y a 5 jours
Site Coordinator, Early Years Educator (RECE)
BridgeWay Family Centre —Mississauga, ON
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il y a 5 jours
Site Coordinator, Early Years Educator (RECE)
BridgeWay Family Centre —Mississauga, ON
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il y a 5 jours
Service/Scheduling Coordinator
Onyx Fire Protection Services —Mississauga, ON
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il y a 7 jours
Deantal Treatment Plan Coordinator
Dentistry on the Mountain —Hamilton, ON
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Administrative Coordinator (1-Year Contract)
Oxford Properties —Mississauga, ON
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Treatment Coordinator - Dental
DS Dental —Mississauga, ON
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il y a 9 jours
Project Administrator/Project Coordinator - Underground Construction
Insituform Technologies Ltd. —Hamilton, ON
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il y a 6 jours
Sales Admin Coordinator
Summit Search Group —Oakville, ON
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : administrative coordinator (grimsby, on)

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Care Coordinator (MVA)/ Reception

Critical Trauma Therapy
St. Catharines, ON

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Détails du poste

Temps plein
Il y a 14 jours

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Congés payés
Vacances payées
Assurance Vision
Assurance Vie

Compétences

Microsoft Outlook
Dossiers médicaux électroniques
Tenue des dossiers
Planification des rendez-vous clients
Cabinet médical
Expérience en soutien administratif
Classement
Expérience administrative
Gestion des horaires
Exigences de la Loi sur la protection des renseignements personnels sur la santé (LPRPS)
Expérience en gestion de réclamations d'assurance
DME/DSE
Expérience en réception médicale et administration
Jane App
Service à la clientèle
Numérisation de dossiers
Orientation axée sur le service à la clientèle
Sens de l'organisation
Réception
Gestion des dossiers médicaux des patients
Compétences en communication
Interaction avec les clients

Description complète du poste

Job description:

Critical Trauma Therapy is seeking a detail-oriented and organized Receptionist/Administrative Assistant to join our team in an in-person capacity. This role is essential to maintaining the high quality of care we provide to our clients by ensuring administrative excellence behind the scenes

Why Join Critical Trauma Therapy?

Competitive compensation
Comprehensive benefits package (Vision, Dental, LTD, Travel Insurance, Prescription Drug Coverage, and paramedical service)
Paid vacation
Professional development and advancement opportunities
Supportive, collaborative team environment
Primarily based at one clinic location (Grimsby or St. Catharines), with occasional vacation coverage at the other location

Position Summary

The Care Coordinator/ Reception is the first point of contact for clients, referral sources, and visitors to our clinics. This position provides administrative, reception, scheduling, and extended health benefits support while ensuring the efficient day-to-day operation of our Grimsby and St. Catharines locations.

The successful candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced healthcare environment while maintaining confidentiality and professionalism.

Key Responsibilities

Reception & Client Experience
Greet clients, families, and visitors in a professional and welcoming manner.
Answer incoming telephone calls and respond to email inquiries.
Schedule, confirm, reschedule, and cancel appointments.
Maintain clinician schedules and assist with appointment optimization.
Prepare treatment rooms and reception areas to ensure a welcoming clinic environment.
Receive and distribute mail, deliveries, and clinic correspondence.
Process client payments and issue receipts as required.

Extended Health Benefits Administration

Verify extended health benefit coverage with insurance providers.
Assist clients with benefit-related inquiries and explain coverage where appropriate.
Submit claims through insurer portals when applicable.
Communicate with insurers regarding claim status, approvals, and required documentation.
Submit and manage Motor Vehicle Accident (MVA) claims through HCAI (Health Claims for Auto Insurance).
Submit and track billing for EHB, WSIB, OHIP, OAP, and Veterans Affairs claims.
Communicate directly with insurance adjusters and lawyers regarding claim status, documentation, and approvals.
Prepare OCF-18 (Treatment and Assessment Plan) and OCF-21 (Auto Insurance Standard Invoice) forms for multiple different services.
Assist therapists with obtaining required insurer documentation.
Maintain accurate benefit and billing records.

Administrative Support

Prepare, scan, upload, and organize client documentation.
Maintain electronic client files in accordance with PHIPA requirements.
Assist therapists with administrative tasks and document preparation.
Monitor clinic supplies and coordinate inventory orders.
Maintain office equipment and coordinate service requests when needed.
Assist with onboarding paperwork and general office administration.
Support management with special projects and other administrative duties as assigned.

Scheduling & Coordination

Coordinate new referrals and intake appointments.
Ensure referral documentation is complete prior to appointments.
Liaise with therapists regarding scheduling changes and client needs.
Assist with waitlists and appointment availability.
Coordinate communication with referral sources and external stakeholders.

Customer Service

Provide exceptional customer service to clients, referral sources, insurers, and healthcare professionals.
Resolve routine client concerns professionally and escalate issues when appropriate.
Maintain a positive and professional clinic environment.

Skills & Qualifications

Required

Minimum 2 years of administrative or reception experience, preferably in a healthcare setting.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Exceptional organizational and multitasking skills.
Proficiency with Microsoft Office (Word, Outlook, Excel).
Ability to work independently while managing competing priorities.
Strong attention to detail.
Ability to maintain strict confidentiality.
Reliable transportation to travel between the Grimsby and St. Catharines clinics as required.
Extensive knowledge of how HCAI, Motor Vehicle Accident (MVA), EHB, WSIB, OHIP, OAP, and Veterans Affairs billing and claims submission works is mandatory, as this role is responsible for preparing and submitting these claims.
Ability to communicate directly with insurance adjusters and lawyers regarding claims, documentation, and approvals.
Ability to prepare OCF-18 and OCF-21 forms for multiple different services is mandatory.
Strong organizational skills with the ability to learn and operate multiple billing/claims systems; systems training will be provided.
Excellent written communication skills, including the ability to draft professional letters and maintain detailed case notes.

Preferred

Experience working in an occupational therapy, physiotherapy, rehabilitation, or medical clinic.
Experience with extended health benefits administration.
Familiarity with electronic medical records (EMRs) and scheduling software.
Knowledge of PHIPA and healthcare privacy requirements.
Experience working with insurance companies or third-party payers.
Knowledge of Jane App is an asset.

Key Competencies

Exceptional Customer Service
Professional Communication
Organization & Time Management
Attention to Detail
Initiative & Problem Solving
Teamwork & Collaboration
Adaptability
Confidentiality & Professionalism

Working Conditions

Primarily office-based at one clinic location (Grimsby or St. Catharines), with occasional travel required to the other location for vacation coverage
Combination of reception, administrative, and scheduling responsibilities.
Frequent interaction with clients, families, therapists, insurers, and referral sources.
Fast-paced healthcare environment requiring excellent multitasking and prioritization.
Very fast-paced environment with strict deadlines and the management of thousands of client files.

Salary Range

Compensation will be discussed during the interview process and will be based on the successful candidate's education, skills, and relevant experience.

We are excited to welcome the right individual to our growing team. If you are passionate about providing exceptional customer service and enjoy supporting healthcare professionals in delivering outstanding client care, we encourage you to apply.

Additional Information

At Critical Trauma Therapy, we value a fair and transparent hiring process. We do not use artificial intelligence (AI) to screen, rank, or make hiring decisions on applications. Every application is reviewed by a member of our hiring team to ensure candidates are evaluated based on their qualifications, experience, and potential.

Learn more about us at: https://criticaltraumatherapy.com/

Pay: $20.00-$26.00 per hour

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
Vision care

Application question(s):

Do you have experience submitting Motor Vehicle Accident (MVA) claims through HCAI (Health Claims for Auto Insurance)?
Do you have experience communicating directly with insurance adjusters and lawyers regarding claim status, documentation, and approvals?
Do you have extensive knowledge of billing/claims processes for HCAI, EHB, WSIB, OHIP, OAP, and Veterans Affairs? Are you comfortable managing a high volume (thousands) of files in a fast-paced environment with strict deadlines?
This role is primarily based at one clinic (Grimsby or St. Catharines) but requires occasional travel to the other location for vacation coverage. Are you able to travel between both clinics as needed?
Do you have experience preparing OCF-18 (Treatment and Assessment Plan) and OCF-21 (Auto Insurance Standard Invoice) forms for multiple different services?

Work Location: In person

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