4 meilleures offres (housekeeping supervisor, gravenhurst, on) (à pourvoir)

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Housekeeping Supervisor

JW Marriott The Rosseau Muskoka
Minett, ON

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Détails du poste

Saisonnier | Temps plein

Avantages

Assurance Dentaire
Nourriture à Prix Réduit ou Gratuite
Événements d'Entreprise
Stationnement sur place

Compétences

Gestion de l'entretien ménager hôtelier
Centre de villégiature
Expérience en hôtellerie et hébergement
Expérience en entretien ménager d'hôtels et de centres de villégiature
Coaching
Politiques de santé et sécurité au travail
Microsoft Office
Expérience en supervision
Assurance qualité
Amélioration continue
Contrôle de la qualité
Orientation axée sur le service à la clientèle
Protocoles environnementaux
Réglementation en santé et sécurité du travail (SST)
Nettoyage
Formation et développement
Service aux visiteurs
Collaboration interfonctionnelle
Commande de fournitures
Coaching en milieu de travail
Leadership
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Traitement de la paie
Coordination d'équipe
Communication interfonctionnelle

Description complète du poste

Housekeeping Supervisor

Role Summary

Reporting to the Director of Rooms Operations, the Housekeeping Supervisor is responsible for ensuring exceptional cleanliness, presentation, and service standards throughout the resort in accordance with JW Marriott brand standards and Leading Quality Assurance (LQA) expectations. This role provides leadership and support to the Housekeeping team through effective scheduling, training, coaching, and quality assurance while fostering a culture of service excellence. The Housekeeping Supervisor plays a critical role in creating memorable guest experiences by maintaining impeccable guest room and public area standards, responding to guest needs with urgency and professionalism, and supporting associate engagement and development.

Accountabilities

Lead daily housekeeping operations, ensuring guest rooms, public spaces, and back-of-house areas meet JW Marriott and LQA cleanliness, presentation, and service standards
Conduct detailed room inspections and provide coaching and feedback to associates to ensure consistent quality and attention to detail
Create daily room assignments and staffing plans based on occupancy levels, operational priorities, and guest needs
Schedule associates effectively and administer payroll in accordance with resort policies and labor guidelines
Deliver ongoing training, coaching, and development to associates, reinforcing departmental procedures, service expectations, and luxury hospitality standards
Build a culture of accountability, recognition, and continuous improvement through regular communication and performance feedback
Respond professionally and efficiently to guest requests, concerns, and service recovery opportunities, ensuring guest satisfaction and loyalty
Collaborate closely with Front Office and other operational departments to prioritize room readiness and support a seamless guest arrival experience
Assist in achieving departmental goals related to guest satisfaction, quality assurance scores, productivity, and associate engagement
Monitor inventory levels, order supplies, and manage departmental resources to ensure operational effectiveness
Support initiatives designed to improve guest satisfaction scores, operational efficiency, and overall department performance
Ensure all associates understand and consistently follow grooming standards, uniform requirements, and professional appearance expectations
Foster meaningful guest interactions by encouraging associates to demonstrate genuine, anticipatory, and personalized service
Maintain accurate departmental documentation, reports, and records as required
Actively participate in departmental and resort meetings, contributing ideas for continuous improvement and operational excellence
Ensure compliance with all health and safety regulations and promote a safe working environment through active participation in health and safety programs
Adhere to all environmental policies, sustainability initiatives, and responsible operational practices
Other duties as assigned

Requirements

Minimum of 2–4 years of housekeeping experience, preferably within a luxury hotel, resort, or hospitality environment
Minimum 1 year of supervisory or leadership experience
Strong understanding of housekeeping operations, quality assurance processes, and luxury service standards
Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced environment
Exceptional attention to detail and commitment to maintaining the highest standards of cleanliness and presentation
Proven ability to prioritize, organize, and manage multiple responsibilities while maintaining professionalism under pressure
Strong guest service, communication, and interpersonal skills
Ability to effectively manage guest concerns and service recovery situations
Experience scheduling associates, managing labor resources, and supporting payroll administration
Strong computer skills, including Microsoft Office applications
Professional presentation and demeanor consistent with a luxury hospitality environment
Ability to build positive relationships with guests, associates, and cross-functional teams while delivering service in accordance with JW Marriott and LQA standards

Working Conditions

Must be able to work flexible hours, including evenings, weekends, holidays, and varying shifts based on operational requirements
Required to stand, walk, bend, crouch, reach, and move throughout the resort for extended periods of time
Must be able to move, lift, carry, push, pull, and place objects weighing up to 40 pounds without assistance
Work performed in a dynamic hospitality environment requiring frequent interaction with guests and associates

Our Commitment

JW Marriott The Rosseau Muskoka is an equal opportunity employer committed to fostering an inclusive, diverse, and respectful workplace. We provide accessible, barrier-free recruitment and selection processes in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply. We are dedicated to creating an environment where associates feel valued and empowered to deliver exceptional service and memorable guest experiences.

Pay: $22.50 per hour

Benefits:

Company events
Dental care
Discounted or free food
On-site parking

Ability to commute/relocate:

Minett, ON: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

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