5 meilleures offres (technical support, grande prairie, ab) (à pourvoir)

Service Desk Technician
City of Grande Prairie —Grande Prairie, AB
- De 37,02 $ à 47,86 $ de l’heure
- Temps plein
- Informatique
- Maintenance
- Microsoft Office
il y a 5 jours
Tier 1 Technical Support Representative
Eastlink —Grande Prairie, AB
- À partir de 18,52 $ de l’heure
- Fins de semaine au besoin
- En présentiel
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- Assurance Dentaire
Bilingual Tier 1 Technical Support Representative
Eastlink —Grande Prairie, AB
- À partir de 19,52 $ de l’heure
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- Télétravail
- Anglais
- En présentiel
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- Assurance Dentaire
Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Anglais
- Windows
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il y a 7 jours
Technical Support Supervisor - Automotive
EBlock Inc. —Canada
- De 60 000 $ à 80 000 $ par an
- Temps plein
- Télétravail
- Analyse de données
- Esprit d'analyse
- Ressources humaines
- Assurance Dentaire
- Congés payés

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Service Desk Technician

City of Grande Prairie
Grande Prairie, AB

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Détails du poste

Temps plein
Il y a 5 jours

Compétences

Tenue de dossiers
Soutien bureautique
Systèmes d'exploitation
Informatique
Maintenance
Microsoft Office
Esprit d'analyse
Matériel informatique
Service à la clientèle
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Soutien à la clientèle
Compétences en communication
CompTIA A+
Permis de conduire
Gestion du temps
Technologie de l'information

Description complète du poste

The City of Grande Prairie is a vibrant, growing community located in the beautiful Peace Country region of Alberta. We are committed to providing exceptional public service and enhancing the quality of life for all residents. Grande Prairie is a great place to live, work, and play.

Our GITS Department is looking for a dedicated Service Desk Technician to join the team.

Position Responsibilities

Responding to customer support calls, tickets and requests
Logging calls and resolutions into our service request system
Troubleshooting and resolving hardware, software, and operating system issues
Setting up new user accounts and configuring required hardware
Creating and maintaining user security and email accounts
Configuration, deploying and recycling computers, laptops, and phones
Maintaining installation and resolution guides as required
Maintenance and support of AV equipment
Creating user documents and communication posts for non-technical users
Imaging, configuring, and deployment of replacement desktops and laptops to City staff at multiple facilities
Update the digital computer Inventory record keeping system as required

Qualifications

Essential Skills

Good understanding of desktop/laptop hardware and peripherals, Microsoft Operating Systems, and Microsoft Office Suites
Exceptional Customer Service skills
Strong analytical and problem solving skills
Strong time management and organization skills
Desire to work in a fast-paced environment under tight deadlines
Ability to learn new technologies quickly
Capacity to work independently
Excellent written and verbal communication skills
Valid driver's license
And most importantly, a great sense of humor

Education

A+ certification and networking fundamentals
Diploma or certificate in Computer Science, Information Technology, or a related field, or a minimum of 3 years of equivalent experience in a technical support role.
CompTIA A+ or equivalent certification an asset
RCMP Security Clearance and a valid Alberta driver’s license are mandatory.

Hours

The standard workweek consists of an average of 35 hours, with the specific schedule being determined by the immediate supervisor.

Compensation

Salary range $37.02 to $47.86 per hour as per the Out-of-Scope Agreement.

Benefits

Comprehensive benefits package. What We Offer | City of Grande Prairie (cityofgp.com)

Diversity & Inclusion

The City of Grande Prairie is committed to building and sustaining an inclusive work environment composed of individuals with unique experiences, perspectives, talents, and contributions who welcome, support, respect and value all members of the community.

Selection Process

We appreciate your interest in our organization, and we thank you in advance for your application. Candidates selected for an interview will be notified via phone or email.

1. To apply for this position, please utilize the "Apply Now" tab on this web page to submit your comprehensive cover letter and up-to-date resume.

2. Our application review process includes a thorough evaluation of all submissions. Short-listed candidates will be contacted for interview scheduling.

This posting will be open until a suitable candidate(s) is/are found.

This posting may be used to fill future vacancies in this position.

This posting may be used to fill more than one position.

Note: After submitting your application and uploading your resume, you should expect to receive an email confirmation indicating that your application for this position has been successfully submitted. If you receive this email, there is no need for any additional contact with us regarding this position.

To efficiently manage the high volume of applications we receive for each job posting, we are unable to address job-specific inquiries prior to the interview stage. However, if you progress to the job interview stage, we will gladly answer any questions you may have.

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