25 meilleures offres (network manager, gatineau, qc) (à pourvoir)

Helpdesk Manager
BGBx —Ottawa, ON
- De 105 000 $ à 150 000 $ par an
- Sur appel
- Télétravail
- Service à la clientèle
- Windows
- Microsoft Office
- Congés payés
- Assurance Vie
Postuler rapidement
8 h
Senior Technologist, LEO NOC
Telesat —Gatineau, QC
- Heures supplémentaires
- Bilingue
- Vente
- Ingénierie
il y a 1 jour
Business Development Associate
ARS Responds Canada —Orleans, ON
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Travail hybride
- Logiciels de GRC/CRM
- Vente
- Parler en public
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 5 jours
Senior Project Manager
COMTECH TELECOMMUNICATIONS —Gatineau, QC
- Temps plein
- Bilingue
- PMP
- Anglais
Postuler rapidement
Manager of Network & Field Operations
SSi Canada —Kanata, ON
- Temps plein
- Réseaux informatiques
- En présentiel
- Leadership
Postuler rapidement
Network Technologist/Technologue Opérations Réseau
Telesat —Gatineau, QC
- Heures supplémentaires
- Bilingue
- Vente
- Ingénierie
il y a 14 jours
Senior Manager, Service Delivery
PLATO —Ottawa, ON
- De 110 000 $ à 140 000 $ par an
- Travail hybride
- Expérience en gestion
- Baccalauréat
- Diplôme universitaire non requis
il y a 7 jours
Senior Product Manager (Cybersecurity)
CIRA —Ottawa, ON
- De 125 000 $ à 135 000 $ par an
- Temps plein
- Travail hybride
- Recherche
- Gestion de produits
- Déplacements à prévoir
Postuler rapidement
Product Manager II, Wholesale Network
Lightspeed Commerce, Inc. —Ottawa, ON
- De 115 000 $ à 130 000 $ par an
- Temps plein
- Télétravail
- SQL
- Esprit d'analyse
- Gestion de produits
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Senior Program Manager
Ericsson —Ottawa, ON
- De 129 500 $ à 170 100 $ par an
- Informatique
- DevOps
- Ingénierie
- Plan d'actionnariat des employés
- Jours fériés payés
il y a 5 jours
Cyber Security Analyst II
COMTECH TELECOMMUNICATIONS —Gatineau, QC
- Temps plein
- Bilingue
- Ingénierie
- Anglais
Postuler rapidement
Manager, Workforce Transformation
Pwc Canada —Ottawa, ON
- De 112 400 $ à 162 400 $ par an
- Temps plein
- Vente
- Capacités de présentation
- Intelligence artificielle
Manager, Organization & Work Transformation, Strategic & Technology Change
Deloitte —Ottawa, ON
- De 90 000 $ à 175 000 $ par an
- Travail hybride
- Microsoft Powerpoint
- Bilingue
- Anglais
Workforce Transformation Manager
Pwc Canada —Ottawa, ON
- De 112 400 $ à 162 400 $ par an
- Temps plein
- Oracle
- Ressources humaines
- Intelligence artificielle
IT Service Manager
General Dynamics Mission Systems - Canada —Ottawa, ON
- De 90 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Ingénierie
- Développement commercial
- Amélioration continue
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
Network Architect
canarie —Ottawa, ON
- De 125 000 $ à 162 000 $ par an
- Embauche urgente
- Microsoft Office
- Gestion de projet
- Baccalauréat
Banking Consulting - nCino Senior Manager
Accenture —Ottawa, ON
- De 142 050 $ à 292 000 $ par an
- Temps plein
- Travail hybride
- Anglais
- Finance
- Développement commercial
Senior Technical Project Manager
CGI —Ottawa, ON
- De 90 000 $ à 140 000 $ par an
- Temps plein
- PMP
- Windows
- Microsoft Office
Postuler rapidement
Excellence in Team-Based Care Project Manager (#2026-16)
healthcarecan —Ottawa, ON
- De 94 437,84 $ à 118 046,88 $ par an
- Temps plein
- Travail hybride
- PMP
- Anglais
- Gestion de projet
il y a 6 jours
Program Manager, Defence
Telesat —Ottawa, ON
- Temps plein
- PMP
- Ingénierie
- Expérience administrative
il y a 14 jours
Senior Manager, Legal Learning & Development
Gowling WLG —Ottawa, ON
- De 152 000 $ à 191 000 $ par an
- Temps plein
- Travail hybride
- Bilingue
- Anglais
- Gestion de projet
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
Senior Manager, Digital Solutions and Data Governance
WUSC —Ottawa, ON
- De 100 800 $ à 118 500 $ par an
- Travail hybride
- Anglais
- Maîtrise
- Diplôme universitaire non requis
- Assurance Dentaire
- Congé de maladie payé
Postuler rapidement
Senior Specialist Offensive Security
IPSS —Ottawa, ON
- De 122 305 $ à 163 639 $ par an
- Temps plein
- Windows
- Java
- SQL
Business Architecture Manager
Accenture —Ottawa, ON
- De 99 450 $ à 209 900 $ par an
- Temps plein
- Vente
- Capacités de présentation
- Baccalauréat
il y a 12 jours
Senior Product Manager
Assent —Ottawa, ON
- De 130 000 $ à 160 000 $ par an
- Temps plein
- Travail hybride
- Marketing
- Ingénierie
- Maîtrise

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : network manager (gatineau, qc)

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Helpdesk Manager

BGBx
Ottawa, ON

Postuler rapidement

Détails du poste

Il y a 8 heures

Avantages

Assurance Maladie Complémentaire
Congés payés
Assurance Vie

Compétences

TCP
Systèmes d'exploitation
Service à la clientèle
iOS
Windows
Microsoft Office
Esprit d'analyse
ITIL
Logiciel de prise de contrôle
Support informatique
MacOS
TCP/IP
Compétences en communication
Centre d'assistance
VPN

Description complète du poste

About Us

At BGBx, we're driven by a simple idea: breakthrough thinking creates breakthrough impact. As an independent commercial solutions partner to pharmaceutical and life science companies, we bring together strategists, scientists, communicators, creatives, technologists, and data experts to tackle some of healthcare's most important challenges.

Our teams work across consulting and communications to help clients shape strategy, launch innovations, engage stakeholders, and drive meaningful results throughout the product lifecycle. The work is complex, fast-moving, and deeply connected to improving lives, creating opportunities for curious minds to make a real difference every day.

If you're energized by collaboration, inspired by innovation, and motivated by work that matters, you'll find a place to grow, contribute, and make a meaningful impact at BGBx.

Helpdesk Manager

Position Overview

The Helpdesk Manager is responsible for leading the day-to-day operations of the IT Helpdesk, ensuring timely and effective support for all end-user technology needs.

The Helpdesk Manager will drive service excellence, manage workflows and SLAs, and continuously improve support processes. This individual will collaborate closely with infrastructure and engineering teams to resolve complex issues, enhance system performance, and ensure alignment with broader IT strategy. Additionally, this role plays a key part in onboarding, asset management, and maintaining a seamless technology experience for employees in a fast-paced environment.

Role Requirements:

Oversee intake, triage, prioritization, and resolution of IT support tickets, ensuring SLAs are consistently met
Act as an escalation point for complex or high-priority technical issues, coordinating with internal teams and external vendors as needed
Install, configure, and maintain end-user hardware and software, including desktops/laptops (PC & Mac), mobile devices, telephones, and peripherals
Troubleshoot Level 1 & 2 issues across hardware, software, networking, and SaaS applications
Support onboarding and offboarding processes, including device setup, system access, and employee moves
Manage user accounts, permissions, and security groups in alignment with company policies
Partner with infrastructure, network, and systems teams to resolve advanced technical issues and improve system reliability
Monitor helpdesk performance metrics (ticket volume, resolution time, customer satisfaction) and report on trends and improvements
Develop, maintain, and enhance knowledge base documentation to improve first-touch resolution and enable self-service
Establish and refine standard operating procedures (SOPs) to streamline helpdesk operations
Perform system updates, patch management, and desktop imaging to ensure security and optimal performance
Train and support end-users on hardware, software, and best practices
Ensure adherence to company security policies and relevant regulatory requirements
Participate in on-call rotation and provide support outside standard hours as needed

Preferred Qualifications:

3-5 years of experience in IT support or helpdesk roles, with at least 1-2 years in a leadership capacity
Experience managing or mentoring IT support teams in a corporate environment
Strong knowledge of operating systems (Windows, macOS), mobile platforms (iOS, Android), and common hardware
Experience with Office 365 and other cloud-based SaaS applications
Familiarity with helpdesk ticketing systems and IT service management tools
Understanding of networking fundamentals, including TCP/IP, Wi-Fi, VPN, and remote access tools (RDP)
Experience with device provisioning and configuration and endpoint management
Exposure to audio/visual and basic network infrastructure is a plus
Familiarity with ITIL or similar frameworks is a plus
Strong troubleshooting, problem-solving, and analytical skills
Excellent communication and interpersonal skills with a strong customer service orientation
Ability to prioritize and manage multiple tasks in a fast-paced environment

Salary Range: $105,000 - $150,000 CAD

The salary range provided represents what a potential hire may expect to earn in this role at BGBx. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGBx.

What We Offer

At BGBx, we invest in our people because exceptional talent drives exceptional work. We provide a competitive rewards package designed to support your health, well-being, professional growth, and life outside of work.

Our benefits package typically includes health care insurance, retirement plans, generous paid time off and holidays, wellness benefits, life insurance, learning and development opportunities, and other resources that support our employees throughout their careers. Additional benefits may be available based on your location. Beyond benefits, you'll find a culture built on collaboration, innovation, inclusion, and the opportunity to make a meaningful impact on healthcare and the people it serves.

BGBx is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : network manager (gatineau, qc)

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