1 meilleure offre (front desk manager, fernie, bc) (à pourvoir)

Front Desk & Guest Services Manager - Staff Accommodation Available
Park Place Lodge —Fernie, BC
- À partir de 26 $ de l’heure
- Fins de semaine au besoin
- Vente
- Service à la clientèle
- Microsoft Office
- Programmes de Bien-être
- Assurance Dentaire
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Front Desk & Guest Services Manager - Staff Accommodation Available

Park Place Lodge
Fernie, BC

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Détails du poste

Permanent | Temps plein

Avantages

Programmes de Bien-être
Assurance Dentaire
Nourriture à Prix Réduit ou Gratuite
Stationnement sur place

Compétences

Expérience en hôtellerie et hébergement
Vente
Service à la clientèle
Droit de l'emploi
Traitement des plaintes
Microsoft Office
Recrutement
Gestion des horaires
Expérience en services aux clients d'hôtel
Service à la clientèle
Orientation axée sur le service à la clientèle
Réception
Logiciels de productivité
Service aux visiteurs
Partenariats stratégiques
Résolution des problèmes de la clientèle
Motivation d'équipe
Compétences en communication
Interaction avec les clients
Hôtellerie

Description complète du poste

IMMEDIATE START

Park Place Lodge is seeking an experienced and energetic individual to join our leadership team.

The Guest Services and Front Desk manager will manage the daily operations of the hotel front desk and guest services team. This position is critical to ensuring a smooth guest experience from the time they book their stay, all the way through to when they check-out. The ideal candidate will have a strong background in the accommodation industry – with the ability to train and lead a team, manage all aspects of the front desk department, foster relationships with our corporate, wholesale and travel agent network, and ensure the highest level of customer service to our in-house guests.

Primary Responsibilities

Managing the daily operation of the Guest Services team at the front desks including check-ins, check-outs, inquiries, guest issues, recommendations, etc. – all while providing exceptional levels of customer service.
Managing guest reservations department including answering phone/email inquiries, providing lodging options/quotes, inputting reservations accurately into our booking software, taking payment and providing confirmations.
Facilitating and confirming reservations from our network of corporate clients, wholesalers, travel agents, and online channel partners, as well as building relationships with these key stakeholders.
Hiring, training, and scheduling of staff with a view to professional development of the guest service front desk team.
Working to sales targets and KPI’s as set by the company.
Responding to concerns/compliments from guests in a professional and timely manner.
Ensuring guests’ needs are always attended to and maintain guest service standards.
Ensuring hotel policy and procedures are being followed, including Liquor, Lottery and Labour Laws.
Ensuring daily duties are being performed and checklists are being used.
Being a working manager and leading by example.

Qualifications

Previous experience working in reservations/guest services for the accommodation/travel industry.
Outstanding customer service experience and a demonstrated positive, results-driven attitude.
Skilled and sensitive listener who understands guest needs and can tailor accommodation options.
Candidates must be proficient with the Microsoft Office suite of applications and similar. Competency with RoomMaster or similar PMS would be beneficial.
Available to work flexible shifts including days, evenings, and weekends.
Strong destination knowledge of Fernie, Fernie Alpine Resort and surrounding area.
Team player with strong interpersonal and communication skills.
Exceptional interpersonal, motivational and communication skills.

Hours of work will be full time (40 hours per week) on a varied schedule as dictated by business flows.

Job Types: Full-time, Permanent

Pay: From $26.00 per hour

Benefits:

Dental care
Discounted or free food
On-site parking
Wellness program

Ability to commute/relocate:

Fernie, BC: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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Front Desk & Guest Services Manager - Staff Accommodation Available

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