14 meilleures offres (service desk technician, edmonton, ab) (à pourvoir)

End User Support Technician
Becker Keating & Young —Edmonton, AB
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Azure
- Windows
- Sens de l'organisation
- Programmes de Bien-être
- Assurance Invalidité
Postuler rapidement
il y a 2 jours
IT Support Technician
Quadra Group —Edmonton, AB
- De 52 300 $ à 78 515 $ par an
- Temps plein
- Informatique
- Maintenance
- Anglais
- Assurance Dentaire
- Congés payés
Postuler rapidement
IT Service Desk Technician
Streamline I.T. Solutions Inc —Sherwood Park, AB
- De 45 000 $ à 60 000 $ par an
- Temps plein
- Windows
- Compétences en informatique
- En présentiel
- Congés payés
Postuler rapidement
il y a 4 jours
Tier 2 Support Technician
SureFire IT Solutions Inc. —Edmonton, AB
- De 55 000 $ à 70 000 $ par an
- Du Lundi au Vendredi
- Azure
- Informatique
- Maintenance
Postuler rapidement
il y a 12 jours
Service Desk Technician
Primoris Management LP (Canada) —Acheson, AB
- Temps plein
Postuler rapidement
L1 Support Hero
GAM Technical Services —Edmonton, AB
- De 45 000 $ à 60 000 $ par an
- Fins de semaine au besoin
- Anglais
- Windows
- Réseaux informatiques
- Assurance Dentaire
Postuler rapidement
il y a 12 jours
IT Help Desk Technician (Edmonton, AB | On-Site)
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) —Edmonton, AB
- Temps plein
- Informatique
- Recherche
- Amélioration continue
Postuler rapidement
il y a 1 jour
IT Help Desk Analyst - Computer Support Technician
City of Edmonton —Edmonton, AB
- De 2 745,20 $ à 89 996,98 $ par an
- Temps plein
- Windows
- Diplôme d'études secondaires
- Scriptage
il y a 2 jours
Customer Support Specialist
Catalis Holdco Inc —Edmonton, AB
- Du Lundi au Vendredi
- Microsoft Word
- Salesforce
- Windows
- Assurance Dentaire
Technical Analyst (Tier 2)
Flair Airlines Ltd. —Edmonton, AB
- Fins de semaine au besoin
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Information Technology (IT) Support Specialist
The Mustard Seed Society —Edmonton, AB
- Fins de semaine au besoin
- Azure
- Informatique
- Salesforce
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 1 jour
Customer Support Specialist – 8-month maternity leave
Catalis Holdco Inc —Edmonton, AB
- Du Lundi au Vendredi
- Microsoft Word
- Salesforce
- Windows
- Assurance Dentaire
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Edmonton, AB
- Windows
- Microsoft Office
- Compétences en communication
Integrated Services - Senior Systems Analyst
F12.net —Edmonton, AB
- Temps plein
- Azure
- Windows
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 4 jours

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Senior Field and Help Desk Technician
Dr Support Pros Inc. —Pickering, ON
Excellent communication and administrative skills including typing, word processing, e-mailing, faxing, phone. A full G license is required.
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Junior Help Desk Technician
Thomson Rogers —Toronto, ON
Field incoming calls from end users and resolve application and hardware issues. Apply diagnostic utilities to aid in troubleshooting.
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk technician (edmonton, ab)

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End User Support Technician

Becker Keating & Young
Edmonton, AB

Postuler rapidement

Détails du poste

Permanent | Temps plein
Il y a 2 jours

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Invalidité
Assurance Dentaire
Congés payés
Programme d'Aide aux Employés
Assurance Vie

Compétences

Microsoft Windows Server
Soutien bureautique
Infrastructure infonuagique
Développement des relations avec la clientèle
Azure
CCNA
Développement des relations avec la clientèle
Windows
Infrastructure réseau
Pare-feu
Gestion de réseaux
Matériel informatique
CompTIA Network+
Gestion de la relation client
Systèmes de gestion de billets
Orientation axée sur le service à la clientèle
Sens de l'organisation
Soutien à la clientèle
Gestion des comptes
Compétences en communication
Interaction avec les clients
Active Directory
CompTIA A+
Gestion du temps
VPN

Description complète du poste

Becker Keating and Young Technologies (BKY) has been a trusted provider of end-to-end managed IT services and software development since 1999. Based in the greater Edmonton area, BKY helps businesses navigate digital transformation with expertise in networking infrastructure, business continuity, cybersecurity, cloud services, and more. As our MSP business grows, we continue to push the boundaries of innovation in IT solutions for small to medium-sized businesses.

Job Summary

We are looking for a personable, dependable End User Support Technician to join our growing MSP team. In this role, you'll work directly with client staff every day, helping with everything from a computer that won't connect to the network to a new employee's first day setup to keeping their broader network and cloud environment running smoothly behind the scenes.

Here's how we prioritize what we're looking for. First and foremost, someone who builds great relationships with our clients: friendly, clear, patient, and genuinely likable to work with. Second, someone we can count on: reliable, shows up, follows through, and takes ownership of a problem until it's solved. Third, technical skill. It's important, but it's the one thing we can train. If you've got the right attitude and a willingness to learn, we'll help you build the technical depth this role needs, including hands on work with switches, firewalls, VPNs, and Azure cloud environments.

You'll be juggling multiple client requests at once, across a wide range of technology, from desktops and printers to servers and network equipment to Azure, so strong organizational skills and the ability to multitask are just as important as your technical know how.

Duties & Responsibilities

Serve as a friendly, front line point of contact for client end users, providing support by phone, email, remote session, and on site visits.
Troubleshoot and resolve day to day IT issues, including desktops, laptops, printers/multifunction devices, and general office technology.
Support client web applications and cloud based business tools, escalating more complex issues as needed.
Configure and maintain network equipment such as switches, firewalls, and VPNs, and help manage client environments hosted in Azure.
Assist with server related tasks such as user account management, backups, patching, and basic troubleshooting in Windows Server environments.
Manage new hire onboarding and offboarding: provisioning accounts, setting up hardware and software, configuring access, and making sure new employees have a smooth first day.
Juggle multiple client requests and priorities at once, using our ticketing system to track, document, and follow up on all work.
Provide tier 1/2 support, escalating tier 3 issues to our senior network and systems team when needed.
Maintain clear, friendly communication with clients throughout the resolution process, setting expectations and following up to confirm satisfaction.
Document solutions and keep client asset and configuration records accurate and up to date.
Participate in an after hours/on call rotation shared across the team.
Flag potential issues or improvement opportunities in client environments before they become problems.

Minimum Requirements

A genuinely friendly, patient, customer first attitude. You enjoy helping people and it shows.
Dependability: you follow through, show up when you say you will, and take ownership of problems until they're resolved.
Strong verbal and written communication skills.
Excellent multitasking and time management skills, able to manage several open issues and priorities at once, across different technologies, without losing track of details.
Some hands on experience with IT support, help desk, or a similar client facing technical role. We consider candidates across experience levels, from those just starting out to seasoned technicians. Familiarity with Windows desktop/server environments, Active Directory, general networking (switches, firewalls, VPNs), and Azure is a plus, and we'll build on whatever you bring.
Presentable, outgoing, and comfortable representing BKY directly in front of clients.

Desired Attributes

Certifications such as CompTIA A+, Network+, CCNA, or Microsoft/Azure certifications are an asset but not required. We sponsor certification programs, training, and hands on learning for the right candidate.
Prior experience in an MSP or IT consulting environment.
A calm, positive attitude under pressure and a genuine curiosity about technology.

Some important tips to help stand out from the crowd

We receive thousands of resumes for each job posting. Our team invests a lot of effort reviewing all resumes as they build a shortlist for further review. Here are some things to consider that will help improve your chances of getting an interview:

Ensure your resume is free of spelling and grammatical errors.
Your previous work history should be laid out in chronological order.
Including a shortcut to your LinkedIn profile on your resume saves us time and ensures we're looking at the right profile. This is not a requirement but makes a difference. Please do not reach out via LinkedIn.
We will ONLY accept applications using Indeed.
Cover letters matter! This is your opportunity to share your voice by telling us why BKY interests you.
Shortlisted candidates will be asked for references. Please have your references ready.
Make sure your resume includes a direct phone number and personal email address we can use to contact you.
As mentioned above, we receive thousands of applications. We've taken measures to ensure the relevance of applicants. In an effort to verify your authenticity as a human applicant genuinely interested in this position, we will ask you for a job code. You must provide the following job code when asked: R3S12A. Only applications including a valid job code will be accepted. Applications with invalid or missing job codes will be rejected.

Job Types: Full-time, Permanent

Pay: $70,000.00-$90,000.00 per year

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Wellness program

Flexible language requirement:

French not required

Application question(s):

Please provide the valid job code shown on the job posting.
Please link your LinkedIn Profile page.

Experience:

Microsoft Windows Server: 6 years (required)
Customer relationship management: 6 years (required)
Azure: 6 years (required)
Firewall: 6 years (required)
Active Directory: 6 years (required)

Work Location: In person

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