1 meilleure offre (senior helpdesk technician, edmonton, ab) (à pourvoir)

Integrated Services - Senior Systems Analyst
F12.net —Edmonton, AB
- Temps plein
- Azure
- Windows
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 3 jours

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Field and Help Desk Technician
Dr Support Pros Inc. —Pickering, ON
Excellent communication and administrative skills including typing, word processing, e-mailing, faxing, phone. A full G license is required.
À partir de 28 $ de l’heure
Postuler rapidement
HVAC Technician III
Amentum —Toronto, ON
Capacité à assister à des réunions sur le site et à se rendre éventuellement dans d'autres sites d'Amentum, chez des clients et/ou des fournisseurs dans la…
De 50 $ à 52 $ de l’heure
il y a 4 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior helpdesk technician (edmonton, ab)

En vous connectant à votre compte, vous acceptez les conditions d'utilisation, la politique relative aux fichiers témoins et la politique de confidentialité de Workopolis.

Integrated Services - Senior Systems Analyst

F12.net
Edmonton, AB

Postuler rapidement

Détails du poste

Temps plein
Il y a 3 jours

Avantages

Assurance Maladie Complémentaire
Cotisation égale au RÉER
Assurance Invalidité
Assurance Dentaire
Bourses d'Études
Congés payés
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie
Stationnement sur place

Compétences

Microsoft Windows Server
Soutien bureautique
Azure
Microsoft SQL Server
Microsoft Exchange
Windows
Infrastructure réseau
Hyper-V
Pare-feu
Matériel informatique
Service à la clientèle
Orientation axée sur le service à la clientèle
DNS
Support réseau
IPsec
Infonuagique
RDS
Gestion des escalades
Interaction avec les clients
Intune
ESXi
VPN

Description complète du poste

About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position: Reporting to the Manager, Service Delivery – Our Sr. Systems Analyst is always available to resolve our client’s technical issues in person and remotely. As a senior technician, you will be an escalation point for our more junior team members and a point of contact for our clients and vendors. You will be part of the team that forms the core of our service delivery and will have ample opportunity to utilize your technical skills and troubleshooting ability. Working with the Team Lead, the Sr. Systems Analyst will have advanced client knowledge and system knowledge including networking and servers: as well as advanced technical and computer knowledge. The Sr. Systems Analyst can resolve issues escalated from a Systems Analyst with increased speed and accuracy.

Responsibilities:

Resolve client issues promptly and with exceptional customer service.
Remotely support client networks
Escalate issues requiring an on-site technician in a timely manner with thorough notes.
Maintain accurate technical notes and activity tracking.
Manage time and commitments.
Participate in making F12 a fun place to work.
Maintain a pleasant and calm demeanor in stressful situations.
Maintain prompt communication.
Ability to troubleshoot server-based software issues with:
Microsoft Windows Server 2012/2016/2019
Microsoft Exchange 2013/2016/Office 365
Microsoft SQL Server (basic understanding)
Microsoft Terminal Server (RDS) 2012/2016/2019
Microsoft Hyper-V and VMWare/ESXi/VSphere
Major AV/Security packages
Office 365/Azure/Entra ID/Intune administration/configuration/management
VPN issues, BoVPN, IKEv2, IPSEC
Firewalls/Switches/Aps Configuring/managing/troubleshooting
Knowledge and understanding of various server/workstation peripherals.
Working knowledge of workstation/server hardware and software troubleshooting abilities
Working knowledge of DNS, the internet and mail flow

Requirements:

Minimum 3-5 years IT Help Desk/Support Experience
Completion of multiple professionally recognized certifications
Advanced trouble shooting ability.
Understanding of virtualization technologies
Experience managing and supporting 3rd party cloud services.
Ability to be on-call/work after hours occasionally.

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

Postuler rapidement

Affinez votre recherche

senior helpdesk technician emplois - edmonton, ab

Integrated Services - Senior Systems Analyst

Explore jobs in cities nearby

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : senior helpdesk technician (edmonton, ab)

Outils pour les chercheurs d'emploi

Outils Employeurs

Parcourir

Garder le contact