At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident directed principles, fostering an environment that goes beyond meeting physical needs to truly enhance the well-being of our residents. We offer range of services, including senior living community operations. We enrich the lives of older adults through innovative care models and value-based care. Founded in rural Alberta, our commitment to care exceeds expectations – we are dedicated to creating a vibrant, inclusive, and compassionate environment for seniors and our employees. With a mission to build and operate person-directed communities, we value individuality, dignity, knowledge, hospitality.
Role Overview
The Office Manager provides comprehensive customer service to partners and guests and IT support to Employee Care Partners (ECPs) across Communities, and Home Office. Reporting to the CEO, this role plays a key part in developing strong relationships; maintaining the flow of communication within the office; and supporting leadership with administrative tasks for smooth day-to-day functioning of the office; and ensuring alignment with the organization’s mission, vision, strategic objectives, and the Eden Alternative Philosophy.
The Office Manager will also act as the point person for organizational IT and technology needs, understanding and liaising with home office, community, and our provider to ensure systems and equipment are up to date.
Operating with a high degree of independence, the Office Manager is a subject matter expert within their portfolio, balancing multiple priorities in a fast-paced environment. Proficiency in office administration, IT management, and department coordination is essential for success.
Key Objectives
Procedure Improvement: Evaluate existing administrative and digital workflows and make adjustments to improve communication across the organization.
Leadership Support and Coordination: provide assistance to senior leadership, draft professional correspondence and reports, and support projects to further grow the organization.
Home Office Operations: provide excellent customer service to our partners, residents, families, and ECPs, in person, over the phone, and when responding to emails, assisting and addressing all requests in a timely manner.
IT System Administration: work closely with our IT provider to support projects, upgrades, and ensure efficiency.
Key Accountabilities
General Support
Deliver exceptional customer service to residents, families, vendors, partners, and clients that visit Home Office.
Responsible for home office correspondence, responding to general inquiries over email, and answering the phone; directing the communication to the appropriate person.
Oversee office procedures and systems, identifying areas of improvement and recommending a course of action to management.
Manage office supplies, equipment, and inventory, restocking when necessary.
Oversee office maintenance and repairs.
Coordinate and plan for office services, such as equipment, supplies, forms, disposal of assets, parking, maintenance, and security services.
Coordinate and book travel and accommodation for ECPs, ensuring cost effectiveness and tracking documentation.
Assemble data and prepare periodic and special reports, manuals, and correspondence.
Draft, edit, and proofread professional correspondence, manage multiple calendars and schedules, and provide administrative support to various projects.
Coordinate bank deposits and support basic financial administration.
Consolidate and manage digital storage, MS Teams channels, and SharePoint files.
Project Administration
Create, update, and store project records, meeting minutes, and progress reports.
Schedule meetings, manage team calendars, and set up the project team for success.
Tracking project progress, manage timelines, and address potential issues to ensure objectives are met.
Track project expenses, audit, and order necessary resources.
Act as the main point of contact between project teams, stakeholders, and clients.
Coordinate quality controls and report project performance.
Optimize project management tools, dashboards, and flowcharts to maximize effectiveness and efficiency.
IT Contact
Act as the primary liaison with the company IT provider.
On a project basis, understand community and home office IT needs, communicate with the IT provider, and assist with the solution.
Lead project management of IT capital initiatives.
Monitor organizational compliance with licensing, security standards, and IT training requirements.
Support improvements to cyber security, system security scores, and data integrity.
Oversee system configuration and setup for new communities.
Support implementation and conversion to electronic health records.
Monitor user access and permissions within organization systems.
Ensure appropriate access for third-party partners while maintaining security standards.
Coordinate IT integration or new or transitioning communities.
Facilitate meetings between our IT provider and Community for project planning.
Ensure key stakeholders are advised and engaged in IT changes and project work.
Ensure projects align with IT capital budgets.
Provide finance with the requested annual IT capital forecasting.
Manage IT projects based balancing urgency, importance, and costs.
Required Education
Bachelor’s degree in business administration or related field.
Certificate or diploma in digital literacy and IT.
Must be able to read, write, and speak fluently in English.
Current clear criminal record check.
Required Skills
Minimum 5 years’ experience in office management, executive assistant, or senior administrative role.
Minimum 5 years' experience managing or overseeing complex IT systems, such as EHR.
Minimum 5 years’ recent experience in using the following programs: Microsoft Word, Excel, Outlook, SharePoint, Yardi.
Demonstrated customer service experience and project coordination.
Ability to manage multiple priorities and maintain confidentiality.
Strong communication, interpersonal, and analytical abilities.
Ability to adapt and thrive in a dynamic environment.
Known for discretion, problem-solving, and relationship building.
Additional Education and Skills
Project Management Professional.
Experience working with Yardi, or other IT systems.
Current familiarity with the Eden Alternative Philosophy and the Domains of Well-Being is preferred.
Classification
Full-time, Monday – Friday. 8am – 4:30pm
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Why Join Our Team?
- Competitive compensation package
- Opportunity for personal and professional growth
- We provide an approach to care that supports the WHOLE person, that upholds their right to a life full of purpose, connection, empowerment, and possibility. (Read more about our philosophy https://www.edenalt.org/)
- Life, Health & Dental benefits*
- Health Spending Account *
- RRSP program with employer maximum percentage matching*
- Looking for a happy corporate culture! The term staff is not used here, we are Employee Care Partners!
- Entitlements may differ per community
Thank you for applying, only successful candidates will be contacted
