25 meilleures offres (customer service manager, edmonton, ab) (à pourvoir)

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il y a 14 jours
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Thomas Skinner and Son Limited —Edmonton, AB
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Operations Manager, Integrated Customer Solutions (Fly in/Fly out - 14/14)
Grainger —Edmonton, AB
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Uncle Wiener Wholesale —Edmonton, AB
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il y a 11 jours
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Confidential —Edmonton, AB
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PetSmart —Edmonton, AB
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Oilers Entertainment Group —Edmonton, AB
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Effortless Admin Inc. —Edmonton, AB
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Kal Tire —Edmonton, AB
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il y a 3 jours
Route Service Supervisor - UniFirst Canada
UniFirst —Edmonton, AB
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Old Navy —Edmonton, AB
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OEG Sports & Entertainment —Edmonton, AB
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National Sales Manager
General Bank of Canada —Edmonton, AB
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il y a 13 jours
Store Manager - Kingsway Garden
Bailey Nelson —Edmonton, AB
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Regional Sales Manager - Windows & Doors
Durabuilt Windows & Doors —Edmonton, AB
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Fix Network Restoration —Edmonton, AB
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Restaurant Manager
North Ed (1994) Ltd —Edmonton, AB
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il y a 6 jours
Sales & Operations Manager
Stallion Auto —Edmonton, AB
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Junior Account Manager (Outside Sales)
Layfield Flexible Films Ltd. —Edmonton, AB
- De 55 000 $ à 65 000 $ par an
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il y a 9 jours
Area Sales Manager (New Home Sales)
Parkwood Master Builder —Edmonton, AB
- Jusqu’à 200 000 $ par an
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (edmonton, ab)

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Sales Performance & Development Manager

Revolution Boutique
Edmonton, AB

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Détails du poste

Temps plein
Il y a 14 jours

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Stationnement sur place

Compétences

Vente
Coaching
Conduite des entretiens
Expérience en commerce de détail
Plateforme d'apprentissage en ligne
Formation et développement
Coaching en milieu de travail
Permis de conduire

Description complète du poste

This isn’t your typical retail leadership role.

At Revolution Boutique, we believe exceptional customer experiences don’t happen by accident. They happen when talented people are given clear expectations, practical coaching, meaningful feedback, and consistent accountability.

We are looking for someone with a proven track record of developing people, strengthening frontline execution, and improving measurable business results.

Someone who sees potential in others—but is equally capable of identifying when expectations are not being met.

Someone who enjoys coaching, embraces accountability, provides direct yet respectful feedback, and finds genuine satisfaction in creating lasting behavioural change.

If you are passionate about improving performance, developing leaders, solving problems, and helping people become more capable and consistent, we would love to meet you.

A Little About Us

Since opening our doors in 2011, Revolution Boutique has become known for carefully curated, distinctive fashions paired with an exceptional customer experience.

Our collections feature unique pieces sourced from around the world, including Vancouver, Montreal, Italy, the Netherlands, Australia, and Denmark. We currently operate five locations in the Edmonton and surrounding area.

As Revolution Boutique continues to grow, we are investing in our people as intentionally as we invest in our product. We believe developing exceptional Sales Leaders and Sales Specialists is one of the most important investments we can make.

About the Role

The primary responsibility of the Sales Performance & Development Manager is to ensure that every Sales Leader and Sales Specialist is aligned with and consistently executes Revolution Boutique’s Selling Principles.

This is a hands-on, field-based leadership role. You will spend significant time in our stores observing customer interactions, identifying behavioural and performance gaps, providing real-time coaching, and confirming that employees can demonstrate the required behaviours successfully.

You will also conduct working interviews, onboard new employees, support structured development plans, and strengthen the capability of our Sales Leaders so they can effectively coach and reinforce expectations within their own stores.

This position is not about creating presentations, delivering classroom instruction, or offering general encouragement. It is about translating an established selling system into consistent daily behaviours—and ensuring those behaviours produce measurable improvements in customer experience and sales performance.

The Sales Performance & Development Manager will work closely with the CEO, Retail Operations Manager, and People Operations.

What You’ll Do

· Support all five Revolution Boutique locations in Edmonton, Stony Plain, St. Albert, Sherwood Park, and Beaumont

· Spend dedicated time in each store observing sales interactions, coaching employees, and reinforcing consistent execution of our Selling Principles

· Conduct working interviews and assess candidates’ potential for success

· Deliver structured onboarding and initial sales development for new employees

· Ensure new employees demonstrate the required competencies before completing their onboarding period

· Support 30-, 60-, and 90-day development plans

· Identify the behavioural causes behind individual and team performance gaps

· Provide meaningful, direct, and practical coaching in real time

· Demonstrate required selling behaviours and confirm that employees can apply them successfully

· Coach and develop Sales Leaders so they can reinforce expectations and continue developing their teams between visits

· Create and manage development plans for employees requiring additional support

· Document coaching conversations and monitor employee progress

· Distinguish between employees who require greater clarity, practice, confidence, consistency, or accountability

· Partner with People Operations when performance concerns require formal intervention

· Identify broader capability gaps and recommend opportunities to strengthen leadership, customer experience, and sales performance

· Contribute to the ongoing evolution of Revolution Boutique’s onboarding, coaching, and development programs

Who You Are

You will thrive in this role if you:

· Have a proven ability to improve performance by developing people and establishing clear accountability

· Genuinely enjoy helping people become more capable, confident, and successful

· Observe behaviours that others often miss and translate those observations into practical coaching

· Can provide direct feedback while maintaining positive and respectful working relationships

· Are comfortable addressing resistance, defensiveness, or inconsistent execution

· Build trust quickly and communicate with confidence, authenticity, and empathy

· Understand that supporting employees and holding them accountable are equally important

· Remain calm and effective in fast-paced, entrepreneurial environments

· Are organized, adaptable, and capable of working with minimal supervision

· Follow through consistently and document important coaching and performance concerns

· Work collaboratively while remaining confident enough to make difficult assessments

· Measure your success through lasting behavioural change and measurable business improvement

Experience We’re Looking For

We are more interested in what you have accomplished than where you have previously worked.

You have meaningful experience coaching frontline employees and leaders in customer-facing environments. You can demonstrate how your coaching has created measurable improvements in execution, accountability, customer experience, or business performance.

Your experience may include roles such as:

· Franchise Business Coach

· Field Training Manager

· District or Regional Training Manager

· Multi-Unit Operations Leader

· Business Performance Coach

· Retail Operations Leader

· Hospitality Leader or Trainer

· Sales Performance Coach

· Learning and Development Business Partner

· Leadership Development Consultant

Previous retail experience is an asset, but it is not required. Experience producing lasting behavioural change within a frontline sales or service environment is considerably more important.

This position requires regular travel among all five Revolution Boutique locations. A valid driver’s licence and reliable transportation are required.

How Success Will Be Measured

Success in this position will include:

· More consistent execution of Revolution Boutique’s Selling Principles

· Successful onboarding and early development of new employees

· Measurable improvement in conversion, average transaction value, and Sales per Hour

· Stronger coaching and accountability from Sales Leaders

· Timely identification and correction of performance gaps

· Clear documentation and follow-through

· Lasting improvement in individual and team capability

What We Offer

· A salary of $70,000–$85,000, based on experience

· A performance incentive designed to reward meaningful individual and business impact

· Extended health and dental benefits

· A full-time role with no evenings in an organization closed on Sundays

· A clothing discount—yes, even on the good stuff

· A leadership position with meaningful influence across the organization

· The opportunity to help shape the future growth of Revolution Boutique

· A supportive, collaborative leadership team that values initiative and continuous improvement

· Opportunities for professional growth as the company continues to expand

Why Revolution Boutique?

At Revolution Boutique, we believe our people are our greatest competitive advantage.

We are building a culture where expectations are clear, leaders develop leaders, coaching is part of every day, and continuous improvement is simply how we operate.

If you are looking for an opportunity to make a measurable impact by developing exceptional people, strengthening frontline leadership, and improving performance across a growing organization, we would love to hear from you.

Apply today and tell us about a time your coaching created lasting behavioural change and measurable improvement.

Pay: $70,000.00-$85,000.00 per year

Benefits:

Dental care
On-site parking

Work Location: On the road

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service manager (edmonton, ab)

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