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Technical Client Coordinator

PC Corp Inc.
Edmonton, AB

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Détails du poste

Permanent | Temps plein

Avantages

Assurance Maladie Complémentaire
Programmes de Bien-être
Assurance Invalidité
Assurance Dentaire
Congés payés
Événements d'Entreprise
Programme d'Aide aux Employés
Assurance Vision
Assurance Vie

Compétences

Vente
Gestion de la relation client
Affaires
Gestion des comptes
Compétences en communication
Permis de conduire
Gestion du temps

Description complète du poste

Job Overview

This role is ideal for a highly organized, detail‑oriented professional who thrives on coordination, documentation, and keeping complex client activity running smoothly. Success in this position comes from strong follow‑through, accuracy, and the ability to manage multiple moving parts consistently.

As a Technical Client Coordinator within our Managed Services department, you will support client relationships by tracking technical activity, maintaining records, and ensuring commitments are delivered accurately and on time. This is not a quota‑driven sales role. The majority of the work focuses on administrative account management, client coordination, and internal communication with technical teams.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and have a knack for translating technical language into business value, this may be the opportunity for you. The majority of your time (roughly 80%) will focus on account activity management as well as direct client contact. This includes documentation and record keeping as well as technical activity coordination and tracking for clients, ensuring that commitments made are being delivered.

This position offers a hybrid working environment, blending remote flexibility with on-site responsibilities. Please note, fully remote work is NOT available for this role. Candidates must be located in Edmonton.

Key Responsibilities:

1. Client Management & Experience

Build and maintain long-term, trusted relationships with client organizations.
Deliver Level 4 Customer Service with a focus on satisfaction, retention, and responsiveness.
Stay on top of the key communications and activities between the client and internal teams.
Act as a liaison between clients and internal teams, ensuring clear communication and timely updates.
Maintain a well-rounded structure for client management that includes collaborating closely with the Client Management Team and Technical Services.
Provide strategic oversight of accounts, ensuring daily operations meet client expectations.
Translate technical concepts into business language and align client needs with technical roadmaps.

2. Process & Performance

Follow structured client management processes to ensure consistency and measurable outcomes.
Represent the PC Corp brand with professionalism, integrity, and enthusiasm.
Maintain strong organizational systems to manage multiple accounts effectively.

3. Growth & Innovation

Identify opportunities for upselling and expanding services within existing accounts.
Contribute to departmental marketing and revenue goals.
Seek innovative ways to improve client experience and departmental performance.

4. Additional Responsibilities

Build long-term relationships with vendor organizations.
Promote teamwork and contribute to a positive work environment.
Support administrative tasks and identify opportunities for improvement.

What You Bring:

Strong ability to organize and stay organized in a fast-paced environment.
Dedicated to ensuring 100% customer satisfaction both internal and external.
Able to enjoy a mix of approximately 80% of administrative account management responsibilities, often working directly with clients, while the remaining 20% may be in a variety of activities as part of the Client Management team which also includes Inside and Outside sales positions.
A genuine interest in people and technology, with a passion for continuous learning in the IT industry.
Excellent communication and relationship-building skills.
Strategic problem-solving and analytical thinking.
Understanding of sales processes and client development.

Qualifications:

Minimum 4+ years of proven experience as an Account Manager or similar roles.
Proven success in building and maintaining client and colleague relationships.
Demonstrated ability to manage multiple accounts with strong organization and time-management skills.
Proven track record of success in the technology field with the ability to translate technical concepts into business value.

Why Join Us?

At PC Corp, our staff are the source of PC Corp’s success. We believe in the magic of collaboration and as such, we foster an environment that encourages employee input and empower our staff to make decisions that will move our organization forward. We’ve cultivated a culture that thrives on connection and camaraderie. You’ll be surrounded by talented, supportive colleagues who challenge you to grow and celebrate your wins along the way.

Compensation:

Base salary plus commission, with total earnings estimated at $75,000 annually.

Job Types: Full-time, Permanent

Pay: Up to $75,000.00 per year

Benefits:

Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Vision care
Wellness program

Application question(s):

DEAL BREAKER: To move forward in the hiring process, we kindly ask that you complete the Predictive Index Profile Assessment linked below. This assessment is quick and straightforward that will only take 3-5 minutes of your time.

Assessment Link: https://assessment.predictiveindex.com/4rS/589122cb-a5e5-4cc3-8afa-596573569548?type=candidateba

Thank you for your time and effort. We look forward to reviewing your results!

Licence/Certification:

Driver's Licence (required)

Location:

Edmonton, AB T5K 1H6 (required)

Work Location: Hybrid remote in Edmonton, AB T5K 1H6

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : connections coordinator (edmonton, ab)

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