JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Junior Analyst, Production Support – JLL
What this job involves:
As a Junior Analyst in Production Support at JLL, you'll be an essential part of our technology operations team, ensuring the smooth and efficient functioning of our production systems and applications. This role focuses on monitoring, troubleshooting, and resolving technical issues to maintain optimal system performance and minimize business disruption. You'll work collaboratively with cross-functional teams to support JLL's technology infrastructure while developing your technical expertise in a dynamic, fast-paced environment. This is an excellent opportunity for an emerging IT professional eager to build a strong foundation in production support and contribute to JLL's commitment to operational excellence.
What your day-to-day will look like:
Monitor production systems and applications to identify and resolve issues proactively, ensuring minimal downtime
Respond to support tickets and incidents in a timely manner, troubleshooting technical problems and escalating complex issues when necessary
Document incident resolutions, root cause analyses, and standard operating procedures to build a comprehensive knowledge base
Collaborate with development, infrastructure, and business teams to implement fixes and deploy system updates
Perform routine system checks, validations, and maintenance tasks to ensure system stability and performance
Participate in on-call rotation to provide after-hours support for critical production incidents
Assist in testing and validating system changes before deployment to production environments
Required Qualifications:
Bachelor's Degree in Computer Science, Information Technology, or related field, or equivalent practical experience
1-2 years of experience in IT support, production support, or a related technical role
Basic understanding of system monitoring tools, ticketing systems, and incident management processes
Fundamental knowledge of databases (SQL queries), operating systems (Windows/Linux), and application troubleshooting
Strong problem-solving skills with the ability to analyze technical issues logically and methodically
Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
Preferred Qualifications:
Familiarity with ITIL framework and IT service management best practices
Exposure to scripting languages (Python, PowerShell, Bash) for basic automation tasks
Experience working in an Agile or DevOps environment
Knowledge of cloud platforms (Azure, AWS) and related services
Ability to work effectively under pressure and manage multiple priorities simultaneously
Self-motivated learner with a strong desire to develop technical skills and grow within the organization
Experience in real estate technology or corporate IT environments is a plus
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
