9 meilleures offres (call center representative, dieppe, nb) (à pourvoir)

Bilingual Tier 1 Technical Support Representative (NB)
Connex Telecommunications Inc. —Nouveau-Brunswick
- 19,50 $ de l’heure
- Fins de semaine au besoin
- Google Suite
- Anglais
- Windows
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il y a 10 jours
Bilingual Customer Service Representative
Midland Transport —Dieppe, NB
- Temps plein
- Anglais
- Recherche
- Microsoft Office
- Assurance Dentaire
- Assurance Vision
il y a 14 jours
Bilingual Customer Service Representative (6 months contract)
Midland Transport —Dieppe, NB
- Temps plein
- Anglais
- Recherche
- Microsoft Office
Remote Bilingual Customer Care Associate
NTT Ltd —Moncton, NB
- De 20 $ à 21 $ de l’heure
- Temps plein
- Télétravail
- Compétences rédactionnelles
- Anglais
- Saisie de données
- Assurance Invalidité
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8 h
Bilingual Customer Service Representative (Federal)
Medavie —Nouveau-Brunswick
- De 40 254 $ à 45 285 $ par an
- 8 Heures
- Télétravail
- Anglais
- Diplôme d'études secondaires
- Diplôme universitaire non requis
- Assurance Dentaire
- Assurance Vision
Bilingual Customer Support Representative
Brandt —Moncton, NB
- Anglais
- Compétences en communication
- Assurance Dentaire
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Bilingual Product Support Representative - Contact Center
Brandt —Moncton, NB
- Anglais
- Compétences en communication
- Assurance Dentaire
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Inside Sales Representative - Laird Plastics
Plastics Family Americas —Moncton, NB
- Temps plein
- Marketing
- Gestion des stocks
- Service à la clientèle
- Régimes de participation aux bénéfices
- Assurance Dentaire
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Sales Development Specialist - UnderCar
NAPA Auto Parts —Moncton, NB
- Temps plein
- Microsoft Powerpoint
- Service à la clientèle
- Anglais
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Bilingual Inbound Customer Service Representative
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19,75 $ de l’heure
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center representative (dieppe, nb)

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Bilingual Tier 1 Technical Support Representative (NB)

Connex Telecommunications Inc.
Nouveau-Brunswick

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Détails du poste

Temps plein
Il y a 10 jours

Compétences

Live chat
Français
Google Suite
Centre d'appels
Gestion des demandes des clients
Anglais
Windows
Zendesk
Service à la clientèle
Orientation axée sur le service à la clientèle
MacOS
Infonuagique
Analyse des causes profondes
Logiciel-service
Compétences en communication
Interaction avec les clients
Centre d'assistance
Appareils mobiles

Description complète du poste

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day-to-day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

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Bilingual Tier 1 Technical Support Representative (NB)

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : call center representative (dieppe, nb)

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