25 meilleures offres (service desk, dartmouth, ns) (à pourvoir)

Manager, IT Service Delivery & Customer Experience
High Liner Foods —Halifax, NS
- De 95 000 $ à 110 000 $ par an
- Travail hybride
- Esprit d'analyse
- Baccalauréat
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Front Desk Receptionist / Service Advisor
Master Tech Auto —Lower Sackville, NS
- De 16,75 $ à 20,00 $ de l’heure
- Temps plein
- Sens de l'organisation
- Réception
- Compétences en informatique
- Réductions Tarifaires
Postuler rapidement
il y a 9 jours
Service Desk Analyst
Halifax Regional Municipality —Halifax, NS
- 44,15 $ de l’heure
- Temporaire
- Informatique
- Microsoft Office
- Capacités de présentation
il y a 10 jours
Clinical Service Desk Associate (Remote)
NTT Ltd —Halifax, NS
- De 40 536 $ à 63 503 $ par an
- Heures supplémentaires
- Télétravail
- Anglais
- Diplôme d'études secondaires
- Déplacements à prévoir
- Assurance Dentaire
- Programme d'Aide aux Employés
il y a 1 jour
Night Audit Front Desk Agent
John Ross & Sons Ltd. —Halifax, NS
- 18 $ de l’heure
- Temps partiel
- Hôtel
- Caisse
- Réception
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il y a 2 jours
IT Clinical Help Desk - REMOTE
NTT Ltd —Halifax, NS
- De 40 536 $ à 63 503 $ par an
- Heures supplémentaires
- Télétravail
- Anglais
- Diplôme d'études secondaires
- Déplacements à prévoir
- Assurance Dentaire
- Programme d'Aide aux Employés
Front End - Cashier
Sobeys —Dartmouth, NS
- Temps partiel
- Vente
- Service à la clientèle
- Diplôme d'études secondaires
- Réductions Tarifaires
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Customer Service Representative - Order Desk
Bedford Ready Mix —Lower Sackville, NS
- Temps plein
- Microsoft Office
- Saisie de données
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- Assurance Dentaire
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Front Desk Concierge
Brenton Suites —Halifax, NS
- De 17 $ à 19 $ de l’heure
- Temps partiel
- Microsoft Office
- Saisie de données
- Réception
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Executive Assistant
EllisDon Group —Halifax, NS
- De 65 000 $ à 80 000 $ par an
- Temps plein
- Traitement de texte
- Contrats
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Fashion Associate (Part time) - Halifax Shopping Centre
RW&CO —Halifax, NS
- Temps partiel
- Télétravail
- Microsoft Office
- Caisse
- POS
- Congés payés
- Heures d'arrivée et de départ flexibles
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Spa Receptionist
amaïa —Bedford, NS
- De 17 $ à 21 $ de l’heure
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- Gestion des stocks
- Réception
- En présentiel
- Congés payés
- Heures d'arrivée et de départ flexibles
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il y a 6 jours
Administrative Assistant
Steele Jaguar Land Rover Halifax —Halifax, NS
- De 19,70 $ à 23,50 $ de l’heure
- Microsoft Outlook
- Expérience administrative
- Saisie de données
- Assurance Dentaire
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il y a 8 jours
Team Lead - Corporate & Commercial Service Desk & Application Support
BMO Financial Group —Halifax, NS
- De 75 900 $ à 141 900 $ par an
- Temps plein
- Informatique
- Ingénierie
- Esprit d'analyse
- Bourses d'Études
- Assurance Vie
Project Assistant
Pinchin Ltd —Dartmouth, NS
- Microsoft Outlook
- Expérience administrative
- Contrôle de la qualité
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il y a 14 jours
Guest Service Agent
HOTEL HALIFAX —Halifax, NS
- De 17,48 $ à 18,48 $ de l’heure
- Temps partiel
- Service à la clientèle
- Hôtel
- Réception
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Front Desk Associate
Hair Design Centre —Halifax, NS
- À partir de 16,75 $ de l’heure
- Temps partiel
- Marchandisage
- Caisse
- Sens de l'organisation
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Front Desk Administrator
Canadian College of Acupuncture and Traditional Chinese Medicine —Bedford, NS
- De 17,00 $ à 24,95 $ de l’heure
- Temps plein
- Compétences rédactionnelles
- Anglais
- Expérience administrative
- Heures d'arrivée et de départ flexibles
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Front Desk Agent | Comfort Hotel Bayer's Lake
Comfort Hotel Bayer's Lake —Halifax, NS
- À partir de 17 $ de l’heure
- Fins de semaine au besoin
- Hôtel
- Diplôme d'études secondaires
- Réception
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Guest Services Agent (Hourly/Co-op)
SilverBirch Hotels & Resorts —Halifax, NS
- De 17,48 $ à 18,48 $ de l’heure
- 8 Heures
- Hôtel
- Réception
- Compétences en informatique
Talent Pathways - Candidate Roster for Temporary Positions
Dalhousie University —Halifax, NS
- De 20,69 $ à 34,19 $ de l’heure
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Administrative Assistant
Citco —Halifax, NS
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
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Personal lines Insurance Account Administrator Trainee
Steers Insurance Atlantic Ltd. —Dartmouth, NS
- De 42 000 $ à 45 000 $ par an
- Temps plein
- Vente
- Anglais
- Expérience administrative
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 1 jour
MUIR Guest Services - Guest Services Attendant ( Valet)
Muir Hotel —Halifax, NS
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement
MUIR Guest Experience - Guest Experience Ambassador
Muir Hotel —Halifax, NS
- Fins de semaine au besoin
- Anglais
- Hôtel
- Réception
- Assurance Dentaire
- Bourses d'Études
Postuler rapidement

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk (dartmouth, ns)

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Manager, IT Service Delivery & Customer Experience

High Liner Foods
Halifax, NS

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Détails du poste

Permanent

Avantages

Assurance Dentaire
Assurance Vision

Compétences

Budgétisation et prévisions financières
Certification ITIL
Gestion des incidents
Gestion des fournisseurs
Coaching
Leadership en amélioration de la qualité
Esprit d'analyse
Réponse aux incidents
Baccalauréat
Gestion d'équipe
Mentorat
Gestion des relations avec les fournisseurs
Gestion de budget
Diplôme d'études collégiales (hors Québec)
Intelligence artificielle
Affaires
Leadership
Compétences en communication
Analytique
Technologie de l'information

Description complète du poste

Job Overview:

Reporting to the Senior Director, IT, the Manager, IT Services & Customer Experience is accountable for the end-to-end delivery, quality, and continuous improvement of IT service operations across the enterprise. This role owns the service management model and people leadership of the IT Services and Customer Experience and Support team. The expectation is that this position would be onsite 4 days per week.

Essential Duties and responsibilities

Serve as the accountable lead for the outsourced service desk / managed services partner, overseeing service performance, SLA and KPI attainment, operational escalations, relationship management, service improvement planning, and transition activities, in alignment with the broader IT vendor management framework.
Lead IT service quality and customer experience improvements, using CSAT, SLAs, KPIs, and cost-to-serve insights to drive measurable outcomes.
Own the IT operating budget, including forecasting, cost optimization, vendor spend, invoices, renewals, and alignment to service value.
Lead, coach, and develop the IT Services & Customer Experience Supervisor, supporting effective daily operations and team growth.
Manage the service catalog, self-service tools, and knowledge practices to ensure IT services are clear, accessible, current, and adopted by users.
Support IT governance, major incident management, operational readiness, security planning, CSIRT participation, and business continuity activities.
Drive reporting, continuous improvement, customer-first service culture, and adoption of AI, automation, and productivity tools to improve efficiency and outcomes.

Qualifications

Undergraduate degree or college diploma in Information Technology, Business Administration, or a related field; university degree preferred
5+ years of progressive IT experience, with a strong foundation in IT service management and service delivery operations
3+ years of direct people leadership experience and build a high-functioning service focused team
ITIL Foundation certification is an asset; ITIL Practitioner or higher preferred
Demonstrated experience owning and managing an IT operating budget, including forecasting, invoice management, renewal planning, vendor spend oversight, and cost optimization
Strong service management planning and execution skills, with proven ability to define, track, and improve SLAs, KPIs, and CSAT outcomes
Experience managing third-party vendors and managed service providers
Demonstrated ability to lead end to end major incident management
Experience contributing to or participating in a Cyber Security Incident Response Team (CSIRT) or equivalent business continuity function
Strong analytical and reporting skills, with the ability to translate service performance data into executive-ready insights and actionable improvement plans
Excellent verbal and written communication skills
Ability to foster a customer-first service culture across a geographically distributed team
Experience working in a manufacturing, CPG, or similarly complex operational environment is preferred

Salary Transparency: High Liner Foods’ compensation offerings are founded in a pay-for-performance philosophy that recognizes individual and team performance. The typical hiring range for this position is from $95,000 - $110,000; the base pay is offered based on a variety of factors including geographical market location, and may vary depending on job grading practices, job-related knowledge, skills, experience and internal equity factors. As part of our total rewards offering, employees may be eligible to participate in an annual short-term incentive program [and long-term incentive program] (for Dir+) subject to program eligibility requirements.

AI Disclosure: We use an AI-assisted note-taking tool during our conversations to help us stay fully present and engaged. If you are uncomfortable with this for any reason, please let us know, and we will turn it off. Please be assured that all applications are reviewed by a human, and hiring decisions are made by our team based on a variety of factors, including skills, experience, and overall fit for the role.

Vacancy Status: Current Vacancy

Current employees please note: this position is referral bonus eligible! See our policy for more details.

What's in it for you?

Join High Liner Foods for a career where you shape your path, backed by great benefits, flexible work, and a culture of diversity, innovation, and sustainability. Immerse yourself in opportunities to make a real impact and grow with us in our mission to nourish lives. Start your adventure where endless possibilities to thrive together await.

Competitive Salary
Heath, dental & vision coverage
Pay for performance incentives
Employee & Family assistance programs
Wellness Programs
Retirement Planning
Supplemental Parental Leaves
Disability Support
Family friendly Flex policies & Summer hours
Volunteer hours
Learning and mentorship opportunities
Safety focused work environment

About High Liner Foods

Founded in 1899 in Lunenburg, Nova Scotia, High Liner Foods has grown from a small salt fish company into a leading North American processor and marketer of value-added frozen seafood. Our trusted brands — including High Liner, Fisher Boy, Mirabel, Sea Cuisine, C.Wirthy & Co, Mrs. Paul’s, Van de Kamp’s, and Icelandic Seafood — are enjoyed by families, restaurants, and institutions across Canada and the United States.

Guided by our purpose of Reimagining Seafood to Nourish Life, we combine over a century of expertise with innovation, consumer insight, and responsible practices to deliver high-quality seafood people can trust.

At High Liner Foods, we are a people-first organization. We invest in our employees through development opportunities, collaborative teamwork, and a culture where safety, well-being, and growth are priorities. Whether in our offices, plants, or distribution teams, our people work together to deliver excellence and drive the future of seafood.

Our Values

Serve with Purpose – We put our customers and consumers at the heart of everything we do, creating quality products that help to nourish lives and foster connections that go beyond the plate.

Do the Right Thing – We lead with integrity, act responsibly, and make choices that support our people, our partners, and our planet. .

Innovate & Reimagine – We challenge the norm, embrace fresh ideas, and turn innovation into impact.

All Hands on Deck – Powered by people and driven by purpose, we lead with courage, hold one another accountable, and celebrate as a team

Ready to make waves with us? Join High Liner Foods and help shape the future of seafood.

To learn more please visit our Career (https://www.highlinerfoods.com/careers)/LinkedIn (https://www.linkedin.com/company/high-liner-foods/life/1912d874-96c4-46ea-9926-6b046d103a17/?viewAsMember=true)/Indeed (https://ca.indeed.com/cmp/High-Liner-Foods/about) page

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : service desk (dartmouth, ns)

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