Premiere Vancouver Island Spa Destination Hiring Reservation Agents
Kingfisher Pacific Resort and Spa is an award-winning destination nestled in a stunning oceanfront setting. Renowned for its panoramic views, exceptional amenities, and commitment to genuine hospitality, the resort offers guests a rejuvenating escape with world-class spa experiences, exquisite dining, and breathtaking natural surroundings. We are dedicated to creating memorable moments for our guests and fostering a vibrant, positive team environment. We are in search of the right individual for this challenging position.
JOB REQUIREMENTS:
- Proficient in data entry and all communications
- Experienced with Microsoft Office applications (Word, Excel, Outlook, etc.)
- Must be able to multi-task with exceptional attention to detail.
- Previous experience in customer relations would be ideal, preferably in hotel reservations or a front desk environment.
- Applicants must be flexible with work schedule. MUST BE ABLE TO WORK WEEKENDS AND HOLIDAYS.
DUTIES:
- Ensure inbound calls are answered in a professional and courteous manner.
- Ensure that proper selling techniques are utilized to sell Kingfisher Oceanside Resort and Spa.
- Ensure all paperwork reservations, emails, and voicemails are completed or responded to in a timely fashion.
- Answering all inquiries pertaining to individual hotel stays, spa services.
- Complete all duties as assigned by supervisors and managers
- Regular schedule WILL INCLUDE WORKING WEEKENDS AND HOLIDAYS
APPLICABLE SKILLS:
- Excellent customer relations and typing skills with professionalism on the telephones.
- Adaptable to change and be able to handle multiple priorities under pressure.
- Eager and focused to exceed guest expectations.
We offer competitive wages and compensation is based on experience.
Benefits available as well as participation in tip pool
At the Kingfisher, we operate as a team, and are looking for the right person to complement our family. The right candidate will work well as part of a team, being flexible and willing to jump in where needed. The ideal candidate will live reasonably nearby the resort, and will have flexibility to occasionally come to work on short notice.
Wage to be determined by experience. Benefits available as well. We look forward to welcoming the right person.
Join the Kingfisher Team
Kingfisher Pacific Resort & Spa is a leading wellness destination on Vancouver Island’s eastern shore. With 65 guestrooms and suites, two oceanfront restaurants, AQUA Bistro & Wine Bar / Ocean7 Restaurant and the award-winning Pacific Mist Spa featuring our newly opened Healing Caves. We bring together refined hospitality, innovative wellness, and the natural beauty of the Salish Sea. Our people are at the heart of everything we do. Every guest experience is shaped by the dedication, talent, and professionalism of our team members.
At Kingfisher, you’ll find more than a workplace—you’ll discover opportunities for growth, advanced training, and mentorship within a supportive and inclusive environment. Set in the stunning Comox Valley, life here means living where others come to vacation—surrounded by ocean, mountains, and year-round activities from skiing to stand-up paddling. Working alongside colleagues from diverse international backgrounds, you’ll join a vibrant team that welcomes guests from around the world.
Recognized by Condé Nast Traveler and Travel + Leisure, Kingfisher continues to earn industry acclaim, including the Accommodation of the Year award in 2023. Our culinary program is led by Executive Chef Danai Hongwanishkul, recipient of the Culinary Excellence at the 2026 BC Hotel Association Industry Awards, and is supported by a strong kitchen team including sous-chefs David Hwang and Shaun Dietz. Our Food & Beverage experience is led by Dawn Schultz, a certified sommelier who brings elevated wine expertise to our guest experience, alongside a dynamic cocktail program created and led by Julie Ferris.
Vancouver Island and the Healing Caves were also featured by CNN Travel among the Best Places to Visit in 2025, further highlighting the appeal of the region and experiences we are proud to offer.
If you are passionate about providing an exceptional client experience and are looking for competitive pay, flexible hours, and a positive & stable work environment, we highly encourage you to apply.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Experience:
- customer service: 1 year (required)
Work Location: In person
