Job Summary
The Inside Sales Representative is responsible for helping drive sales growth, deliver exceptional customer service, and support the success of the company's natural health product portfolio. This role serves as an important point of contact for customers and provides dedicated support for our group of Account Managers, ensuring the seamless execution of customer orders, promotional programs, product launches, and other sales initiatives.
The successful candidate will combine strong sales skills, customer relationship management, operational coordination, and administrative excellence to support revenue growth and customer satisfaction across retail, practitioner, distributor, and other sales channels.
Key Responsibilities
Account Manager Support
- Serve as the primary internal support resource for an assigned group of Account Managers, and a secondary support for Account Managers outside of those assigned (as needed)
- Other duties as may be assigned from time to time.
Sales Development & Customer Engagement
- Proactively contact existing customers to promote products, programs, promotions, and new product launches.
- Identify opportunities to increase sales, expand product distribution, and grow account revenue.
- Develop and maintain strong customer relationships through regular communication and follow-up.
- Respond promptly to customer inquiries regarding products, pricing, availability, promotions, and company policies.
- Conduct outbound sales calls and email campaigns to support sales objectives.
- Assist in achieving departmental sales targets and key performance indicators.
- Other duties as may be assigned from time to time.
Order Management & Customer Service
- Process customer orders in a timely manner, accurately and efficiently.
- Monitor order status from entry through fulfillment and shipping.
- Investigate and resolve order discrepancies, shipping issues, shortages, and customer concerns.
- Coordinate with warehouse and logistics teams to ensure timely delivery and customer satisfaction as needed.
- Communicate proactively with customers and Account Managers regarding inventory availability, backorders, and shipment updates.
- Other duties as may be assigned from time to time.
Program & Promotional Execution
- Assist in coordinating customer promotional programs, marketing campaigns, and sales initiatives as needed.
- Ensure orders, promotional pricing, discounts, and program details are accurately entered during the order entry process.
- Assist Account Managers in planning and executing product launches, seasonal promotions, and customer events (as needed).
- Track customer participation in sales and marketing programs.
- Other duties as may be assigned from time to time.
Product Knowledge & Industry Support
- Develop and maintain a strong understanding of the company's natural health product portfolio, ingredients, benefits, formulations, and target consumer groups.
- Communicate product information accurately and in compliance with applicable regulations and company guidelines.
- Support customer education efforts by providing approved product information and sales materials.
- Other duties as may be assigned from time to time.
Administrative & Reporting Responsibilities
- Help maintain detailed and accurate customer information in the company ERP system.
- Support trade show preparation, customer meetings, and sales presentations as required.
- Assist with sales planning and territory support initiatives as needed.
- Ensure all documentation is completed accurately and on time.
- Coordinate daily activities and priorities to ensure Account Managers can focus on customer development and strategic growth.
- Manage and track customer requests, follow-ups, action items, and project timelines on behalf of assigned Account Managers.
- Assist with the implementation and administration of customer-specific programs and initiatives when required.
- Coordinate communication between Account Managers and internal departments, as needed.
- Ensure timely completion of customer commitments and deliverables.
- Other duties as may be assigned from time to time.
Qualifications
- Fluency in both English and French is essential for effective communication with diverse client bases.
- Proven experience in inside sales, B2B (business-to-business) sales, or technology sales environments.
- Strong negotiation skills with the ability to close deals confidently while building lasting relationships.
- Demonstrated success in business development and account management roles.
- Excellent analysis skills for assessing client needs, market trends, and sales performance metrics.
- Familiarity with different ERP / CRM platforms for managing customer interactions and pipeline activities.
- Previous experience in inside sales combined with a proactive approach to problem-solving is highly desirable.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Work Location: In person
