Vacancies Available: 1
Position Type: Full-Time Permanent
Unionized Position: No
Hours of Work: 37.5 hours per week
Annual Rate: $72,000 to $82,000 per annum
Benefits: Full time positions are eligible for vacation, paid-sick days, as well as health and RRSP benefits.
Reconnect is a thriving, not-for-profit health care provider in the west end of Toronto. We take our commitment to our clients and work seriously. We value innovation, compassion, and hard work, as well as the importance of building relationships and having fun while doing our jobs
The Senior Systems Administrator will be responsible for maintaining, administering, and improving the organization’s infrastructure and operations to ensure secure, reliable, and high-performing technology services. The Senior Systems Administrator will provide day-to-day administration of networks, servers, devices, and core systems, and will ensure that staff have the tools, access, and support required to perform their work effectively. The role will also be responsible for maintaining IT standards, implementing updates, monitoring system health, and ensuring compliance with security and privacy requirements.
The Senior Systems Administrator will play a key role in designing, evolving, and optimizing technology solutions to meet organizational needs. The role will work closely with the Technology Manager and broader team to support ongoing operations, resolve technical issues, lead infrastructure improvements, and contribute to technology projects and initiatives.
A critical aspect of this role will be the ability to develop creative, practical, and cost-effective solutions in response to technical challenges and organizational change. The Senior Systems Administrator will be expected to troubleshoot quickly, adapt to emerging needs, and innovate within a non-profit environment where efficiency, flexibility, and thoughtful use of resources are essential.
This role is ideal for someone who enjoys a mix of hands-on systems administration, network management, problem solving, and collaborative teamwork, and who is motivated by supporting a mission-driven organization that helps strengthen community health and well-being. The position will be offered in a hybrid work model, with a mix of on-site and remote work based on operational needs.
Responsibilities include, but are not limited to, the following. Other duties may be assigned at the discretion of the Technology Manager.
- Maintain and administer core IT services, including virtualization platforms, information systems, databases, and Active Directory
- Develop creative, practical, and cost-effective solutions in response to technical challenges, organizational changes, and evolving program needs
- Troubleshoots issues quickly and effectively, implementing solutions that balance system reliability with efficient and responsible resource use
- Manage and support Debian/Linux web servers and related services
- Design, deploy, and upgrade network and server infrastructure (hardware and software)
- Implement and monitor system updates, firmware patches, and security upgrades
- Maintain reliable backup and recovery processes, including troubleshooting and vendor escalation when needed
- Implement and update IT policies, procedures, and practices to ensure security, privacy, and system integrity
- Oversee responsible disposal of electronic equipment and e-waste
- Manage secure network infrastructure, including routers, firewalls, switches, VPNs, wireless controllers, and remote access services
- Monitor network security, performance, and uptime
- Recommend equipment, tools, and service improvements based on performance needs and user experience
- Support Helpdesk operations, including ticket assignment, escalation, and service level adherence
- Prepare and configure IT devices, equipment, and software for staff
- Provide user support, onboarding, and training related to IT services and applications
- Maintain a current inventory of IT assets, configurations, documentation, and change logs
- Resolve complex Tier 2/3 technical issues across systems and infrastructure
- Work closely with the Technology team to troubleshoot recurring or high-impact issues
- Facilitate technical brainstorming sessions and contribute to continuous improvement
- Assess malfunctioning IT equipment and determine repair, replacement, or disposal needs
- Prepare regular updates and reports for the Technology Director or Manager
- Support Technology projects and organizational technology initiatives as needed
- Follow organizational health and safety guidelines
- Ensure IT operations comply with internal standards, security requirements, and privacy frameworks
Technical and Behavioral Competencies Required:
- A minimum of 3-5 years hands-on working experience in systems administration or network administration
- Demonstrated ability to think creatively and develop cost-effective technical solutions in dynamic, resource-conscious environments.
- Experience adapting systems, tools, or processes to meet changing organizational or programmatic needs
- Proven experience with Windows Server and Active Directory, network infrastructure (firewalls, switches, VPNs, wireless), Linux/Debian server administration, virtualization technologies
- Experience with cloud computing technologies, backup systems, security tools, and patch management
- Strong troubleshooting skills with the ability to respond quickly to urgent or complex technical issues
- Experience with client management systems (CMS) in the community healthcare sector is an asset
- Familiarity with procedures and best practices to protect privacy and security of confidential, personal and private information
- Excellent written and verbal communication skills, and the ability to support non-technical users
- Able to manage multiple priorities in a fast-paced environment
- Able to work independently and in a team setting
- Delivers all services in a professional manner and according to established guidelines and associated benchmarks
- Proven experience in liaising with external vendors or consultants
- Excellent problem-solving skills and resourcefulness
- Ability to quickly learn and understand the operations of Reconnect and the optimal use of computer technology to facilitate effectiveness and efficiency
- Valid Driver’s Licence and access to a personal vehicle is required
Workplace Requirements:
- Work hours will vary depending on the needs of clients and the organization
- Must be willing and able to work flexible hours
- Attendance at special events from time to time may be required
pplication Process:
All interested applicants who meet the qualifications listed above are invited submit a cover letter and resume by clicking “Apply Now”
To request an accommodation in the application process, contact us by phone at (416) 676-1829
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Reconnect Health Services
Reconnect Health Services promotes the principles of and adheres to the tenets of the Ontario Human Rights Code. We strongly encourage applicants with lived experiences, from Aboriginal communities, people of all races, colors, ethnic origins, religions, disabilities and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $72,000.31-$82,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Experience:
- working in systems administration or network administration : 3 years (required)
- Windows Server and Active Directory: 2 years (required)
- Network Infrastructure (firewalls, switches, VPNs, wireless): 2 years (preferred)
Work Location: In person
