Company Bio
Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.
Position Summary
The Admitting Department is currently seeking a Permanent Full-time Patient Access Clerk I to join their team.
Start date: September 07, 2026
Department/Unit/Program Description
The Patient Access Clerks are responsible for performing a variety of related patient information services in an accurate and timely fashion, under minimal supervision, to assist health care practitioners in the delivery of quality patient care at Ross Memorial Hospital.
Essential Qualifications
- Grade 12 or equivalent
- Previous clerical/administrative experience within the last year is essential
- Knowledge of Medical Terminology - testing required
- Keyboarding skills and minimum speed of 35 w.p.m. with high degree of accuracy - testing required
- Demonstrated excellence customer service skills
- Working knowledge of Microsoft Office, a data base program and demonstrated experience in computer applications
- Ability to deal effectively and co-operatively with all levels of staff, patients, physicians and the public
- Demonstrated high level of communication, organizational and time management skills
- Demonstrated professional manner
- Ability to work in a stressful environment
- High degree of accuracy and attention to detail
- Must be able to fulfill the physical requirements of the job as per the current Physical Demands Analysis
Preferred Qualifications
- Previous experience in a hospital or medical office setting
- Trained in EPIC Cadence and Prelude preferred - training can be provided, but must pass required testing
- Working knowledge of current Hospital Patient Information System
- Previous registration or booking experience
Hours of Work
Must be available to work a variety of shifts (days, evenings, nights), including weekends and stats scheduled within the parameters of the CUPE Collective Agreement. Shifts and hours may change according to departmental requirements and as per the CUPE Collective Agreement.
Employment Equity
Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.
Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.
