15 meilleures offres (franchise manager, columbus) (à pourvoir)

Manager, Customer & Franchise Care
Betz Pools Limited —Stouffville, ON
- De 75 000 $ à 95 000 $ par an
- Logiciels de GRC/CRM
- Esprit d'analyse
- Gestion de projet
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Restaurant Manager, Olive Garden Ajax
Olive Garden Canada —Ajax, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Service à la clientèle
- Assainissement
- Formation et développement
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Operations Manager – Food & Beverage
Accencis Group —Richmond Hill, ON
- De 68 000 $ à 75 000 $ par an
- Temps plein
- Gestion des stocks
- Maîtrise
- Baccalauréat
- Assurance Dentaire
- Congés payés
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Restaurant Assistant Manager
QJD Pekingduck (Markham) Restaurant Ltd —Markham, ON
- 57 720 $ par an
- Temps plein
- Gestion de restaurant
- Anglais
- Baccalauréat
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il y a 9 jours
Store Manager
Hey Tea —Fairview Mall, ON
- De 50 000 $ à 55 000 $ par an
- Fins de semaine au besoin
- Bilingue
- Contrôle de l'inventaire
- Vente
- Réductions Tarifaires
- Congés payés
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Regional Manager (Food Service)
Bento —Whitby, ON
- 60 000 $ par an
- Temps plein
- Service à la clientèle
- Gestion de restaurant
- Microsoft Office
Postuler rapidement
il y a 8 jours
Senior Product Manager – Vaccines Franchise
Sanofi —Toronto, ON
- De 125 300,00 $ à 180 966,66 $ par an
- Travail hybride
- Vente
- Marketing
- Anglais
Assistant General Manager- State & Main
State & Main —Whitby, ON
- Temps plein
- Bar
- Vente
- Gestion de restaurant
- Congés payés
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Recruitment Coordinator
1-800-GOT-JUNK? —Toronto, ON
- De 50 000 $ à 60 000 $ par an
- Recrutement
- Compétences en communication
- Gestion du temps
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il y a 10 jours
Supervisor, Olive Garden Ajax
Olive Garden Canada —Ajax, ON
- De 17,60 $ à 19,00 $ de l’heure
- Temps plein
- Service à la clientèle
- Assainissement
- Gestion de restaurant
Postuler rapidement
il y a 2 jours
Shift Supervisor
Panera Bread - FMI Group —Whitby, ON
- 18,60 $ de l’heure
- Temps partiel
- Gestion des stocks
- Gestion de restaurant
- Gestion d'équipe
- Assurance Dentaire
Postuler rapidement
il y a 7 jours
Recruiter
1-800-GOT-JUNK? —North York, ON
- De 50 000 $ à 60 000 $ par an
- Recrutement
- Compétences en communication
- Gestion du temps
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il y a 10 jours
Operations Trainer, FB
Fat Bastard Burrito —Markham, ON
- De 54 000 $ à 59 000 $ par an
- Fins de semaine au besoin
- Gestion des stocks
- Compétences informatiques
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
Restaurant Manager
Tim Hortons | Markham, ON —Markham, ON
- De 40 000 $ à 60 000 $ par an
- Temps plein
- Vente
- Service à la clientèle
- Gestion d'équipe
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Assistant Manager
Tim Hortons | Markham, ON —Markham, ON
- À partir de 37 500 $ par an
- Temps plein
- Service à la clientèle
- Anglais
- Gestion d'équipe
- Assurance Dentaire
- Assurance Vision
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Manager, Customer & Franchise Care
Betz Pools Limited —Stouffville, ON
This is an operational leadership position responsible for creating world-class customer and franchisee support systems, driving accountability, and ensuring…
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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : franchise manager (columbus)

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Manager, Customer & Franchise Care

Betz Pools Limited
Stouffville, ON

Postuler rapidement

Détails du poste

Permanent

Avantages

Cotisation égale au RÉER

Compétences

Logiciels de GRC/CRM
Gestion des opérations
Coaching
Amélioration des processus
NetSuite
Traitement des plaintes
Gestion des horaires
Esprit d'analyse
Gestion de projet
Gestion d'équipe
Service à la clientèle
Systèmes de gestion de billets
Mentorat
Orientation axée sur le service à la clientèle
Leadership
Résolution des problèmes de la clientèle
Compétences en communication
Coordination d'équipe
Amélioration des processus opérationnels
Analytique

Description complète du poste

Manager, Customer & Franchisee Care

Location: Stouffville, Ontario
Salary: $75,000 - $95,000 per year
Benefits: RRSP & DPSP Matching Program, Wellness Account, Leadership Development Opportunities

About Betz Pools

Founded in 1945, Betz Pools is one of Canada’s most respected names in luxury swimming pools, backyard living, retail pool products, and white-glove weekly maintenance services. As we continue to expand across Ontario and prepare for national growth through franchising, we are seeking an exceptional leader to build and lead our Customer & Franchisee Care department.

This is not a traditional customer service role.

This is an operational leadership position responsible for creating world-class customer and franchisee support systems, driving accountability, and ensuring every concern is tracked, resolved, and analyzed through a structured process.

Position Summary

Reporting to the Director of Service, the Manager of Customer & Franchisee Care will build and lead a high-performing support team responsible for delivering exceptional experiences to both customers and franchisees.

The successful candidate will own the implementation and daily management of the NetSuite Ticketing & Escalation System, develop a seven-day-a-week support model during peak season, and ensure all customer and franchisee concerns are tracked through to resolution.

This role will also play a key leadership role within our EOS (Entrepreneurial Operating System) framework by maintaining scorecards, WIG reporting, and accountability processes across the Customer & Franchisee Care department.

What Success Looks Like

Within your first 12 months, you will:

Successfully launch and optimize the NetSuite Case Management and Ticketing System.
Build and lead a Customer & Franchisee Care team capable of supporting customers seven days per week during peak season.
Establish clear escalation procedures for all service, retail, construction, renovation, and franchise-related concerns.
Achieve industry-leading response and resolution times.
Create customer and franchisee reporting dashboards and service scorecards.
Lead EOS Level 10 Meeting preparation and departmental accountability reporting.
Deliver weekly WIG (Wildly Important Goal) reporting to the Director of Service.
Create a proactive communication process that reduces customer complaints and improves franchisee engagement.
Build a scalable support model capable of supporting future franchise expansion across Ontario and Canada.

Key Responsibilities

Customer & Franchisee Support Leadership

Lead all customer and franchisee care operations.
Build, coach, mentor, and develop support team members.
Manage staffing schedules to ensure peak-season seven-day coverage.
Create service standards and communication expectations.
Monitor customer satisfaction metrics and service performance.

NetSuite Ticket Management

Own the company’s NetSuite Case Management and Ticket Escalation process.
Ensure all customer and franchisee concerns are documented, tracked, and resolved.
Develop reporting dashboards and service analytics.
Identify recurring issues and work with department leaders on corrective actions.
Ensure accountability across all departments responding to tickets.

EOS Accountability

Run departmental EOS scorecards.
Maintain accountability charts and reporting structures.
Coordinate Level 10 Meeting reporting requirements.
Track departmental Rocks and priorities.
Ensure issues are identified, documented, and resolved through EOS processes.

WIG Reporting & Analytics

Produce weekly WIG reporting for the Director of Service.
Track departmental KPIs and performance indicators.
Analyze trends, escalations, and customer feedback.
Provide recommendations for operational improvements.

Franchisee Support

Serve as a key support resource for future franchise partners.
Assist franchisees with operational concerns and issue resolution.
Maintain communication standards across the franchise network.
Help develop franchise support processes and training materials.

Qualifications

Required

3+ years of leadership experience in customer service, customer success, franchise support, operations, or service management.
Strong organizational and project management skills.
Experience managing escalations and service recovery.
Exceptional written and verbal communication skills.
Experience using CRM, ERP, or ticketing systems.
Strong analytical and reporting abilities.

Preferred

Experience with NetSuite.
Experience within a franchise organization.
Experience working within EOS (Entrepreneurial Operating System).
Experience creating KPI scorecards and operational dashboards.
Multi-location service business experience.

The Ideal Candidate

You are a builder.

You enjoy creating systems, processes, and accountability where they don’t currently exist. You thrive in fast-paced environments, care deeply about customer experience, and understand that world-class service is built through disciplined execution and follow-through.

You are equally comfortable handling a difficult customer escalation, building a performance dashboard, leading a team meeting, or helping launch new support processes that will support a growing franchise network. #HP

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franchise manager emplois - columbus

Manager, Customer & Franchise Care

Restaurant Manager, Olive Garden Ajax

Operations Manager – Food & Beverage

Restaurant Assistant Manager

Store Manager

Regional Manager (Food Service)

Senior Product Manager – Vaccines Franchise

Assistant General Manager- State & Main

Recruitment Coordinator

Supervisor, Olive Garden Ajax

Shift Supervisor

Recruiter

Operations Trainer, FB

Restaurant Manager

Assistant Manager

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : franchise manager (columbus)

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