9 meilleures offres (call center manager, columbus) (à pourvoir)

Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
- De 38 396,49 $ à 60 000,00 $ par an
- Temps plein
- Travail hybride
- Microsoft Office
- Expérience en supervision
- En présentiel
- Heures d'arrivée et de départ flexibles
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B2B Sales Supervisor
TP Canada —Toronto, ON
- 60 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Esprit d'analyse
- Leadership
- Assurance Dentaire
Manager, Supporter Care & Experience
Children Believe Fund —Markham, ON
- De 64 000 $ à 80 000 $ par an
- Temps plein
- Travail hybride
- Service à la clientèle
- Analyse de données
- Microsoft Office
- Assurance Dentaire
- Congés payés
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Team Lead, Administration
Yamaha Motor —North York, ON
- De 60 000 $ à 75 000 $ par an
- Temps plein
- Bilingue
- Anglais
- Sens de l'organisation
- Assurance Invalidité
- Assurance Dentaire
8 h
Team Lead - Customer Service
Parsons —Markham, ON
- De 19,95 $ à 39,18 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Programmes de Bien-être
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Outbound Sales Manager
Workwolf —Toronto, ON
- De 70 000 $ à 75 000 $ par an
- Temps plein
- Vente
- Amélioration continue
- Sens de l'organisation
- Assurance Dentaire
- Programme d'Aide aux Employés
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il y a 3 jours
Manager, Sales Effectiveness and Optimization
Questrade Financial Group —Toronto, ON
- De 100 000 $ à 110 000 $ par an
- Temps plein
- Travail hybride
- Vente
- Salesforce
- Leadership
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B2B Sales Manager
TP Canada —Toronto, ON
- Temps plein
- Microsoft Excel
- Expérience en gestion
- PMP
- Assurance Dentaire
12 h
Information Technology (IT) Manager
Canadian Addiction Treatment Centers —Markham, ON
- De 80 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Informatique
- Esprit d'analyse
- Congés payés
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Collections - Call Center Manager
Total Credit Recovery Ltd —North York, ON
Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures).
De 38 396,49 $ à 60 000,00 $ par an
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Team Lead, Call Center
Make Space —Vaughan, ON
Through our family of brands, we operate more than 65 locations across six provinces, providing self-storage, portable storage, moving and logistics solutions…
De 65 000 $ à 70 000 $ par an
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il y a 3 jours

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Collections - Call Center Manager

Total Credit Recovery Ltd
North York, ON

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Détails du poste

Permanent | Temps plein

Avantages

Heures d'arrivée et de départ flexibles

Compétences

Centre d'appels
Microsoft Office
Expérience en supervision
Compétences en communication
Négociation

Description complète du poste

Position Overview

This position oversees a team responsible for recovering outstanding debts from individuals and/or businesses on behalf of a client/s. The Collections/Call Centre Manager manages and guides collection supervisors and agents, ensuring compliance with enterprise and regulatory directives while striving to meet collection goals. The Collection/Call Centre Manager reports to the department Director.

Responsibilities

Ensure appropriate staffing levels are maintained through scheduling and recruiting: Interview potential candidates; Propose changes of staffing levels to senior management; Propose incentive programs to senior management
Identify training needs by completing and reviewing QA audits: Provide training and coaching geared to improving performance and audit results
Create and maintain department training material
Manage vacation schedules to minimize impacts to productivity
Closely manage a team of Debt Counsellors and Collections Supervisors to ensure KPIs related to compliance, outbound and inbound metrics, and recovery targets are realized
Communicate and document impactful changes in terms of processes, internal TCR policies and/or client directives to team members and ensure full and successful implementation
Ensure work plans are executed as designed. Areas of opportunity are to be suggested to upper management and Analytics for consideration.
Work closely with client(s) and attend required client meetings, presentations, and audits
Assign and clearly communicate goals and standards
Provide constructive feedback to Supervisors and Debt Counsellors. Implement Performance Improvement Programs and Corrective Disciplinary action when necessary
Champion our client’s brand by ensuring professionalism on all interactions and communication
Mentorship of personnel to develop future management candidates
Other duties as assigned

Qualifications

Minimum of 2 years of relevant collections/call centre supervisory experience (preferred with solid knowledge of credit and collection procedures)
Demonstrated history of successful realization of targets (proof may be requested)
Able to work full-time hours with a flexible schedule
Able to work remotely and on-site and occasionally attend local off-site client meetings
Able to solve problems effectively and creatively
Excellent analytical, communication and negotiation skills
High level of professionalism, tact, and empathy
Ability to manage competing priorities and deadlines
Able to maintain an objective/non-judgmental position even when talking with clients about emotional/difficult situations
Adherence to strict security policies/procedures and regulatory requirements both federal and provincial as well as enterprise.
Must be well-versed with credit and collection practices preferably in an operation oversight capacity
Good working knowledge of MS Office software
Excellent leader and mentor with a high level of integrity and ethics
Must be detailed-oriented and diligent with strong interpersonal skills
Adept at problem solving and asking probing questions
Ability to work in a high pace environment
Ability to achieve performance targets

NOTE: Salary offered will be based on the skills and experience of the individual

We thank applicants for your interest, however, only those selected for an interview will be contacted.

#hp

Pay: $38,396.49-$60,000.00 per year

Work Location: Hybrid remote in North York, ON M2J 4Y7

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call center manager emplois - columbus

Collections - Call Center Manager

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