Program Coordinator – Quality, Training & Program Excellence
About Us
Access Community Services is a nonprofit organization committed to providing high-quality person-centred supports and services to people living in Northumberland County with developmental disabilities. We are committed to dignity, inclusion and empowering people to live meaningful lives in their communities.
The Role
Access Community Services has an exciting full-time (40 hrs) opportunity for a Program Coordinator – Quality, Training & Program Excellence within our Operations team. To lead and ensure that all client services, staff practices, and agency systems are fully compliant with MCCSS standards, while promoting consistent, high-quality, person-centered service delivery.
This role is responsible for quality assurance, training leadership, and system development, ensuring staff are equipped, supported, and accountable to deliver services aligned with agency philosophy, legislation, and best practices.
The Program Coordinator will support the delivery of high quality services across Access Community Services programs by helping maintain legislative compliance, uphold best practices, and advance the agency’s mission and vision. This posting is for an existing vacancy.
Key Responsibilities
Quality Assurance & Compliance Leadership
- Lead the development, implementation, and monitoring of quality assurance systems across all programs
- Ensure ongoing compliance with MCCSS legislation and Ministry of Labour
- Support all areas of Accreditation standards, assessment, implementation and training across the agency
- Conduct regular program audits, file reviews, and compliance checks to ensure consistency across the agency
- Develop and maintain policies, procedures, and tools that support compliance and accountability
- Identify risks, gaps, and areas for improvement, implementing corrective action plans
- Stay current on all regulatory and sector changes and ensure agency-wide alignment
Training & Staff Development
· Support key Human Resources functions -
- Lead the identification of training needs across the organization
- Design, coordinate, and facilitate training programs to address skill gaps and improve service quality
- Ensure all staff meet mandatory and annual training compliance requirements
- Develop structured onboarding and orientation programs for new staff
- Lead retraining and continuous professional development initiatives
- Support supervisors in addressing team training gaps and maintaining compliance standards
Human Resources Support (Training & Compliance Focus)
- Collaborate with leadership on onboarding, staff development, and performance support
- Track and ensure completion of required certifications, training, and compliance measures
- Support supervisors with staff performance concerns related to training and competency
- Contribute to building a culture of accountability, learning, and continuous improvement
Person-Centered Planning & ISP Excellence
- Lead agency wide consistency in Individual Support Plan (ISP) development and implementation
- Ensure all programs follow best practices in person-centered planning
- Develop tools, templates, and processes to standardize ISP quality
- Train supervisors and staff on effective ISP practices and documentation
- Monitor ISP implementation to ensure alignment with client goals and outcomes
Systems, Processes & Program Improvement
- Develop and implement standardized processes and procedures across programs
- Lead implementation of new systems, tools, or frameworks to improve efficiency and compliance
- Review and update agency policies to ensure they reflect current legislation and best practices
- Support continuous improvement initiatives aligned with strategic priorities
- Ensure documentation, record-keeping, and reporting practices meet agency and regulatory standards
Supervision & Program Support
- Provide guidance and support to Home Supervisors and program leaders
- Assist in resolving program challenges related to compliance, training, and service quality
- Support supervisors in maintaining safe, effective, and compliant home operations
- Reinforce agency philosophy, values, and best practices in all services
Health, Safety & Risk Management
- Ensure programs adhere to health and safety legislation and best practices
- Support training and compliance related to safety procedures, emergency plans, and workplace practices
- Participate in incident reviews and contribute to risk mitigation strategies
External Collaboration & Sector Engagement
- Collaborate with MCCSS, community partners, and sector colleagues
- Participate in sector tables, learning opportunities, and community-based initiatives
- Ensure agency practices remain aligned with evolving sector expectations and standards
Leadership & Organizational Contribution
- Participate as a member of the management team in planning and service development
- Contribute to strategic initiatives focused on service excellence and growth
- Promote a culture of accountability, learning, innovation, and person-centered care
Required Qualifications
- Diploma or degree in Developmental Services, Social Services, Behavioural Science, or related field.
- Minimum 5+ years progressive leadership experience in developmental services or a related sector.
- Strong HR and labour relations experience, including supervision and performance management.
- Demonstrated knowledge of MCCSS, QAM, OHSA, and person centred practices.
- Experience managing in a unionized environment.
- Strong organizational, and problem‑solving skills.
- Excellent communication, conflict‑resolution, and relationship‑building abilities.
- Proficiency with Microsoft Office 365, digital tools, and case management systems.
We encourage interested candidates to forward a resume and cover letter via email to [email protected] before 5pm Friday June 26th, 2026 . We thank all individuals for their interest in Access Community Services; only those selected for an interview will be contacted.
We are committed to a selection process and work environment that is inclusive and barrier free. Accommodations are available, upon request, to support applicants with disabilities throughout the recruitment process. For more information, or other opportunities, please visit our website at: https://accesscommunity.ca
Pay: From $70,000.00 per year
Work Location: In person
