The Role
Dermphi Centre™ offers a comprehensive menu of advanced aesthetic treatments and medical-grade skincare products. Our Laser Technicians/Aestheticians play a critical role in representing our commitment to exceptional client care, advanced services, and a sophisticated client experience.
To excel in this role, you will be self-motivated, client-focused, and highly responsive to clients’ individual needs. You will deliver memorable aesthetic experiences while educating clients on available treatments and skincare options, developing personalized treatment plans, and supporting clients in achieving their aesthetic goals.
Job Type
This is a full-time position. Evening and weekend availability may be required.
Dermphi Centre™ Offers
- An opportunity to work alongside a team of highly skilled professionals.
- Competitive wages and commission opportunities.
- Employee incentives and perks.
- Health and dental benefits.
- Ongoing training and professional development opportunities.
- Consistent work hours and a commitment to work-life balance.
- Supportive team dynamics and regular opportunities for collaboration.
- Excellent mentorship and leadership.
- A safe, supportive, and respectful workplace.
Expectations for the Role
- Conduct thorough client skin assessments and provide education regarding appropriate skincare products and treatment options.
- Develop and recommend individualized treatment plans based on client needs, goals, skin type, and clinical recommendations.
- Provide a full spectrum of aesthetic services, including laser and light-based treatments, facials, skincare consultations, and product recommendations.
- Deliver services with the utmost professionalism and attention to protocols, quality standards, client health, safety, comfort, and privacy.
- Educate clients on available treatments, aftercare requirements, skincare products, and expected treatment outcomes.
- Maintain accurate, complete, and timely client charts and update client profiles following consultations and treatments.
- Ensure all health, safety, infection prevention, cleaning, sterilization, and treatment-room standards are consistently met.
- Maintain treatment supplies, tools, products, and workspaces in a clean, organized, and client-ready condition.
- Provide general information to clients regarding Dermphi Centre™ services, promotions, and skincare products.
- Support retail sales and product recommendations in a consultative, client-focused manner.
- Collaborate with the Practice Assistant, Director of Operations, Medical Directors, and other members of the leadership team to implement strategies and support business growth.
- Maintain a professional, polished, and welcoming presence that reflects the Dermphi Centre™ brand and client experience.
Qualifications Required Education
- Completion of, and certification from, a recognized esthetics program.
Required Experience, Knowledge & Skills
- Minimum of two (2) years of relevant esthetics, laser technician, or medical aesthetics experience.
- Demonstrated experience conducting client skin assessments, providing skincare education, and recommending appropriate treatment plans.
- Knowledge of medical-grade skincare, treatment planning, client education, and post-treatment care.
- Represents Dermphi Centre™ at all times by maintaining a poised, polished, and professional image.
- Proven ability to build and maintain positive relationships with clients and proactively identify opportunities to enhance the client experience.
- Excellent observational skills and a high degree of attention to detail.
- A commitment to delivering elevated, sophisticated, and personalized customer service.
- Strong interpersonal skills and the ability to work effectively as part of a collaborative team.
- Ability to work independently, problem-solve, and perform effectively under pressure in a fast-paced and continuously evolving environment.
- Strong organizational and time-management skills, with the ability to maintain smooth, punctual, and efficient client appointment flow.
- Excellent verbal communication skills and the ability to communicate clearly, professionally, and compassionately with clients and colleagues.
- Availability to work flexible hours, including weekdays, evenings, and weekends, as required.
Asset Qualifications
The following experience and qualifications are considered assets:
- Previous experience working in a cosmetic clinic, medical spa, dermatology clinic, or comparable medical aesthetics setting.
- Experience with medical-grade skincare lines, including:
o ZO Skin Health
o AlumierMD
o Vivier
o SkinCeuticals
- Experience with aesthetic and energy-based treatments, including:
o Intense Pulsed Light (IPL)
o Clear + Brilliant
o InMode technologies, including Morpheus8, Lumecca, Forma, and EvolveX
o Chemical peels, including Vivier chemical peel systems
- Experience with CoolSculpting, Fraxel, or similar laser and body-contouring technologies.
- Previous sales experience, including consultative retail sales and skincare product recommendations.
- Experience with inventory management, ordering, product merchandising, or retail operations.
- Prior customer service experience in a luxury, clinical, wellness, or hospitality environment.
- Experience using Customer Relationship Management or booking software, such as Mindbody or Jane App.
- Knowledge of medical terminology.
Background Check
A clear Criminal Background Check, including a Vulnerable Sector Search, is required as a condition of employment.
Applicants who have resided outside of Calgary within the previous twelve (12) months may be required to obtain a police information check from the local police service or RCMP detachment in their previous municipality of residence in order to provide a complete report.
Pay: From $25.00 per hour
Benefits:
- Dental care
- On-site parking
Application question(s):
- Which medical grade skincare lines and which modalities do you have experience with
Work Location: In person
