25 meilleures offres (it manager, canada) (à pourvoir)

IT INCIDENTS AND PROBLEMS MANAGER
Business Development Bank of Canada —Montréal, QC
- Fins de semaine au besoin
- Travail hybride
- Bilingue
- Baccalauréat
- Compétences en communication
il y a 2 jours
IT Manager
Osoyoos Indian Band —Oliver, BC
- De 85 000 $ à 110 000 $ par an
- Fins de semaine au besoin
- Informatique
- Esprit d'analyse
- Gestion de projet
- Assurance Dentaire
Postuler rapidement
Service Delivery Manager, NBS IT Support
Nutrien (Canada) Holdings ULC —Saskatoon, SK
- De 110 200 $ à 204 500 $ par an
- Temps plein
- Baccalauréat
- Amélioration continue
- Affaires
IT Manager
Longbow Advantage —À domicile
- Temps plein
- Télétravail
- Bilingue
- Azure
- Anglais
- Assurance Dentaire
- Travail à domicile
Postuler rapidement
Manager, IT Operations
Cambrian Credit Union —Winnipeg, MB
- Azure
- Amélioration continue
- Technologies de l'information
- Assurance Dentaire
- Programme d'Aide aux Employés
il y a 6 jours
IT Manager [#4931]
Alteo —Montréal, QC
- Travail hybride
- Informatique
- Esprit d'analyse
- Baccalauréat
Senior IT Project Manager
Zero11 —Abbotsford, BC
- Informatique
- Esprit d'analyse
- Gestion de projet
IT Manager
Superheat —Kincardine, ON
- De 80 000 $ à 120 000 $ par an
- Temps plein
- Azure
- Windows
- Microsoft Office
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
IT Business Solutions Manager
Home Hardware Stores Limited —St. Jacobs, ON
- De 95 000 $ à 142 500 $ par an
- Temps plein
- Travail hybride
- Azure
- Oracle
- Gestion de projet
- Assurance Invalidité
- Assurance Dentaire
Project Manager, IT
Canaccord Genuity Corp. —Vancouver, BC
- De 100 000 $ à 115 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Office
- Esprit d'analyse
- Gestion de projet
il y a 5 jours
Technical Account Manager – Managed IT Services
System Architects Inc. —Toronto, ON
- De 54 884,37 $ à 114 207,92 $ par an
- Temps plein
- Réseaux informatiques
- Sens de l'organisation
- En présentiel
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IT Infrastructure and Support Manager
TRIGO Global Quality Solutions —Pickering, ON
- De 140 000 $ à 180 000 $ par an
- Temps plein
- Travail hybride
- Azure
- Ingénierie
- Anglais
Postuler rapidement
il y a 6 jours
IT Manager
Techo-Bloc —Saint-Hubert, QC
- Temps plein
- Bilingue
- Azure
- Systèmes PGI
- Programme d'Aide aux Employés
Postuler rapidement
il y a 12 jours
IT Project Manager, Halifax
JDI IT —Dartmouth, NS
- Temps plein
- Azure
- Informatique
- PMP
Senior Manager, IT Service Management
McCarthy Tétrault LLP —Vancouver, BC
- De 140 000 $ à 155 000 $ par an
- Temps plein
- Travail hybride
- Microsoft Word
- Microsoft Outlook
- Baccalauréat
- Congés payés
IT Manager
Musashi Auto Parts, Inc. —Arthur, ON
- De 95 000 $ à 115 000 $ par an
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postuler rapidement
il y a 13 jours
IT Operations & Project Manager
Kerr Controls —Truro, NS
- Informatique
- Gestion de projet
- Réseaux informatiques
- Assurance Invalidité
- Assurance Dentaire
Postuler rapidement
il y a 1 jour
IT Operations Manager
Rival Technologies —Vancouver, BC
- De 110 000 $ à 135 000 $ par an
- Temps plein
- Télétravail
- Azure
- Technologies de l'information
- Intelligence artificielle
- Assurance Dentaire
- Congés payés
Postuler rapidement
il y a 1 jour
IT Project Manager
McKesson —Mississauga, ON
- De 81 500 $ à 108 600 $ par an
- Gestion de projet
- Diplôme universitaire non requis
- Agile
- Programmes de Bien-être
- Plan d'actionnariat des employés
il y a 13 jours
IT Manager, Enterprise Applications
FLINT Corp. —Sherwood Park, AB
- Temps plein
- Oracle
- Systèmes PGI
- Leadership
Senior IT Project Manager
Manitoba Liquor and Lotteries —Winnipeg, MB
- De 99 923,20 $ à 134 950,40 $ par an
- Temps plein
- Travail hybride
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Assurance Dentaire
- Bourses d'Études
IT Project Manager
Liberty Utilities —Oakville, ON
- De 100 000 $ à 140 000 $ par an
- Travail hybride
- PMP
- Esprit d'analyse
- Baccalauréat
- Programme d'Aide aux Employés
IT Manager
OMICRON CANADA INC. —Vancouver, BC
- De 110 000 $ à 130 000 $ par an
- Télétravail
- Microsoft Access
- Azure
- Informatique
- Assurance Dentaire
- Congés payés
Postuler rapidement
IT Project Manager
JDI IT —Saint John, NB
- Temps plein
- Azure
- Informatique
- PMP
Manager, IT GRC
407 ETR —Woodbridge, ON
- De 160 000 $ à 185 000 $ par an
- Temps plein
- Informatique
- Informatique
- Ingénierie

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it manager (canada)

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IT INCIDENTS AND PROBLEMS MANAGER

Business Development Bank of Canada
Montréal, QC

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Détails du poste

Temps plein
Il y a 2 jours

Avantages

Vacances payées

Compétences

Bilingue
Baccalauréat
ITIL
Compétences en communication
Technologie de l'information

Description complète du poste

We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few
In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1
A hybrid work model that truly balances work and personal life
Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

As a specialist in troubleshooting, root cause analytical methods and problem solving, the IT Incidents and Problems Manager ensures rapid diagnosis, the establishment of alternate solutions, and the rapid coordination and execution of appropriate measures to resolve incidents and problems affecting IT services. He/she also ensures the efficiency of the incident and problem management process, adequate integration of processes, and strong communications with the IT team, management team and stakeholders.

CHALLENGES TO BE MET

In the event of a major incident, act as an intermediary between all the parties involved and the technical resources required, across the IT organization and with outside suppliers, to ensure coordination of incident resolution and communication with stakeholders.
Act as a resource (subject-matter expert) and regularly organize meetings to classify problems in order of priority, and to examine and solve them.
Coordinate multidisciplinary working sessions to determine the root causes of problems.
Communicate regularly with all IT teams to ensure compliance with the incident and problem management process as well as with SLOs/SLAs.
Before closing the problem ticket, ensure that the person in charge of the ticket has sufficiently analyzed the root causes and documented the alternative solution and known errors; that the problem has in fact been resolved; and that the appropriate processes have been respected.
Each month, do trend analysis for recorded incidents so as to pinpoint repeated incidents.
Keep IT managers apprised of the status on tickets, known errors, resources assigned to tickets, compliance with service levels (SLAs) in terms of time taken to handle incidents and problems.
Provide a risk and incident analysis of unresolved tickets as well as the resources required to analyze root causes and appropriate resolutions and inform IT management of the status of tickets and benefits gained from managing the problem.

WHAT WE ARE LOOKING FOR

Bachelor's degree in information technology and 7 to 10 years of experience in incident or problem management. A combination of education and experience could be considered.
Experience in a varied setting that combines different technologies and numerous stakeholders.
Expert in ITIL-based processes (V3 & V4).
Knowledge of a variety of methods for analyzing root causes (Kepner Tregoe, Kaizen, Ishikawa diagram, fishbone diagram, rational method, RPR [Rapid Problem Resolution] diagram.)
Excellent written and spoken communication skills in both official languages
Ability to coordinate several stakeholders within internal and external teams.
Strong aptitude for organization, multi-tasking and time management.
Strong knowledge of resolution methods.
Ability to handle an ambiguous environment and to work under heavy pressure.

#INDHP

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at [email protected].

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.

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it manager emplois - canada

IT INCIDENTS AND PROBLEMS MANAGER

IT Manager

Service Delivery Manager, NBS IT Support

IT Manager

Manager, IT Operations

IT Manager [#4931]

Senior IT Project Manager

IT Manager

IT Business Solutions Manager

Project Manager, IT

Technical Account Manager – Managed IT Services

IT Infrastructure and Support Manager

IT Manager

IT Project Manager, Halifax

Senior Manager, IT Service Management

IT Manager

IT Operations & Project Manager

IT Operations Manager

IT Project Manager

IT Manager, Enterprise Applications

Senior IT Project Manager

IT Project Manager

IT Manager

IT Project Manager

Manager, IT GRC

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : it manager (canada)

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