25 meilleures offres (customer service desk associate, canada) (à pourvoir)

Accounting & Front Desk Clerk
Aqsarniit Hotel & Conference Center —Iqaluit, NU
- De 23 $ à 30 $ de l’heure
- Temps plein
- Vente
- Mathématiques de base
- Anglais
- Assurance Dentaire
- Programme d'Aide aux Employés
Postuler rapidement
il y a 2 jours
Night Auditor
Delta Hotels by Marriott Kingston Waterfront —Kingston, ON
- 21,51 $ de l’heure
- Temps partiel
- Bar
- Service à la clientèle
- Compétences informatiques
Order Desk
Prosol Inc —Saskatoon, SK
- 19 $ de l’heure
- Temps plein
- Port de charges lourdes
- Marchandisage
- Anglais
- Assurance Dentaire
- Congés payés
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Order Desk Associate
Easytrim Reveals Inc —Calgary, AB
- De 55 000 $ à 65 000 $ par an
- Temps plein
- Logiciels de GRC/CRM
- Ingénierie
- Microsoft Office
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Associate Analyst, Service Desk
Opensity Solutions —À domicile
- De 20 $ à 24 $ de l’heure
- Temps plein
- Télétravail
- Compétences rédactionnelles
- Diplôme d'études secondaires
- Dactylographie
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il y a 13 jours
Customer Service Associate
Eco Global —Toronto, ON
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Office
- Diplôme d'études secondaires
Postuler rapidement
Customer Service Associate CAN
Eco Global —Toronto, ON
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Office
- Diplôme d'études secondaires
Postuler rapidement
Order Desk Clerk/ Warehouse Associate-Hybrid
Prosol Inc —Grande Prairie, AB
- 19 $ de l’heure
- Temps plein
- Port de charges lourdes
- Gestion des stocks
- Service à la clientèle
- Assurance Dentaire
- Assurance Vision
Postuler rapidement
il y a 4 jours
Customer Service & Front Desk Associate
Anytime Fitness —Victoria, BC
- De 20,00 $ à 23,50 $ de l’heure
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Outlook
- Assurance Dentaire
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Customer Service Desk Associate Full Time - 7226 Parry Sound
The Home Depot Canada —Parry Sound, ON
- De 20,00 $ à 21,75 $ de l’heure
- Temps plein
- Régimes de participation aux bénéfices
- Plan d'actionnariat des employés
Customer Service Desk Associate Full Time - 7226 Parry Sound
The Home Depot Canada —Parry Sound, ON
- De 20,00 $ à 21,75 $ de l’heure
- Temps plein
- Régimes de participation aux bénéfices
- Plan d'actionnariat des employés
il y a 4 jours
Desktop Technician
General Dynamics Land Systems —London, ON
- Heures supplémentaires
- Informatique
- Gestion des stocks
- Maintenance
il y a 2 jours
Sales and Service Representative (Fitness Trainer) - Cochrane Points West
GoodLife Fitness —Cochrane, AB
- 16,50 $ de l’heure
- Temps partiel
- Réception
- Nettoyage
- Service aux visiteurs
Préposé(e) à la préparation des commandes (temps plein)
The Home Depot Canada —Ville de Québec, QC
- Fins de semaine au besoin
- Port de charges lourdes
- Service à la clientèle
- Diplôme d'études secondaires
Guest Services Associate
MasterBUILT Hotels Ltd. —Kanata, ON
- Fins de semaine au besoin
- Analyse de données
- Hôtel
- Diplôme d'études secondaires
Postuler rapidement
il y a 12 jours
Order Picker Associate: Full Time - LANGFORD
The Home Depot Canada —Victoria, BC
- De 20,40 $ à 22,15 $ de l’heure
- Fins de semaine au besoin
- Port de charges lourdes
- Service à la clientèle
- Diplôme d'études secondaires
il y a 6 jours
Housekeeping Coordinator
Sheraton Vancouver Wall Centre Hotel —Vancouver, BC
- De 28,35 $ à 33,35 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Hôtel
- Diplôme d'études secondaires
- Assurance Invalidité
- Assurance Dentaire
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(CAN) General Merchandise Associate
Walmart Canada —Fort McMurray, AB
- À partir de 18,80 $ de l’heure
- Temps plein
- Service à la clientèle
- Marchandisage
Préparateur/préparatrice de commande (temps plein)
The Home Depot Canada —Sherbrooke, QC
- Fins de semaine au besoin
- Port de charges lourdes
- Service à la clientèle
- Diplôme d'études secondaires
il y a 3 jours
Customer Support Associate
Orah —Toronto, ON
- 50 000 $ par an
- Temps plein
- Hospitalité
- Salesforce
- En présentiel
- Assurance Dentaire
- Assurance Vision
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2 h
Front Desk Service Representative
University of British Columbia —Vancouver, BC
- De 4 670 $ à 5 107 $ par mois
- Temps plein
- Microsoft Word
- Microsoft Outlook
- Hôtel
6 h
Customer Service Associate (CAN-FR)
Eco Global —Montréal, QC
- Temps plein
- Logiciels de GRC/CRM
- Microsoft Office
- Diplôme d'études secondaires
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Customer Support Agent
Roam —Toronto, ON
- De 45 000 $ à 50 000 $ par an
- Travail les jours fériés
- Logiciels de GRC/CRM
- Amélioration continue
- Conduite de véhicule
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Front Desk Housing Associate, Temporary Full Time
ESS Compass Group Canada —Fort McMurray, AB
- 24 $ de l’heure
- Temps plein
- Microsoft Powerpoint
- Microsoft Word
- Réception
Postuler rapidement
il y a 12 jours
Full-time Guest Service Agent
Omni Hotels & Resorts —Toronto, ON
- De 28,02 $ à 31,13 $ de l’heure
- Fins de semaine au besoin
- Anglais
- Hôtel
- Caisse
Postuler rapidement
il y a 2 jours

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service desk associate (canada)

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Accounting & Front Desk Clerk

Aqsarniit Hotel & Conference Center
Iqaluit, NU

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Détails du poste

Temps plein
Il y a 2 jours

Avantages

Assurance Maladie Complémentaire
Assurance Dentaire
Programme d'Aide aux Employés
Stationnement sur place

Compétences

Budgétisation et prévisions financières
Utilisation d'un ordinateur
Conciliation de caisse en fin de quart
Gestion des opérations
Vente
Audit de nuit
Mathématiques de base
Supervision de la garde des espèces et du balancement de la caisse
Politiques de santé et sécurité au travail
Gestion des équipes
Anglais
Recherche
Traitement des plaintes
Contrôle des coûts
Caisse
Recrutement
Mathématiques
Prévision
Orientation axée sur le service à la clientèle
Saisie de données
Réception
Standard téléphonique
Dépôts
Formation et développement
Service aux visiteurs
Tenue des livres de compte
Résolution des problèmes de la clientèle
Délégation
Motivation d'équipe
Rapprochement bancaire
Interaction avec les clients
Marketing
Coordination d'équipe
Négociation

Description complète du poste

SCOPE AND GENERAL PURPOSE

To work with the General Manager/Guest Services Manager to achieve a motivated, organised and empowered Guest Services Team to provide the level of service; professional work standards and guest care standards set down by Holloway, and contribute to the overall profitability of the property.

MAIN DUTIES

1. Carry out or where appropriate delegate/supervise work during the working shift to maximize on productivity and guest care and following procedures set down by company policy. Sort and verify accuracy of Night Audit work (primarily receivables aspect).

2.Reconcile credit card back-up to General Cashier Summary and inform the manager of

any discrepancies

3. To verify and confirm the daily cash, and credit card deposits, reconciling deposits against the Front Office system and bank records.

2. Communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.

3. Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.

4. Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Promote Holloway and brand-specific marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Nonverbally confirm the room number and rate. Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances. Requires standing and continual mobility throughout front office area.

5. Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers, travelers checks and other forms of payment. Perform accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.

6. Promptly answer the telephone using positive and clear voice. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.

7. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.

8. Be skilled in the taking of reservations and motivate the team to consistently apply yield management principles and selling techniques in order to maximize on Revenue Per Available Room and contribute to achieving or exceeding budgeted rooms revenue/occupancy.

9. Carry out and comply with financial and accounting procedures in relation to all Guest Services /Cashiering work as set down by company policies.

10. Ensure the switchboard is answered in a professional, caring and courteous manner with accurate recording and prompt delivery of messages or voicemail explained/utilized in line with company policy.

11. Be alert to/respond to guest needs ensuring special requests are dealt with or channeled through to the appropriate department with documentation and follow up as required in order to contribute to the development of customer loyalty.

12. Ensure an effective liaison is maintained with Maintenance and Housekeeping regarding availability of rooms in order to maximize on rooms rented while ensuring guest satisfaction.

13. Demonstrate proactive commitment to development of customer loyalty and the empowerment of motivated and innovative team members.

14. *To work with the Guest Services Manager*/General Manager*/Operations Manager* to achieve provision of a timely and professional shuttle service with full adherence to the driving policy as required by company policy. (* delete if not applicable)

15. Communicate both verbally and in writing to provide clear direction to staff.

16. Comply with attendance rules and be available to work on a regular basis.

17. Perform any other job related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers and patrons.

SUPERVISOR RESPONSIBILITIES

1. To take responsibility for the department in the absence of the Department Manager achieving standards of operation and guest care as required by company policy.

2. To carry out any reasonable request.

3. To be competent in the scheduling of staff and forecasting of revenue and expenses and achieve effective cost controls as required by company policy.

4. To assist in hiring, orientation, training, appraisal and discipline of staff following procedures laid down by company policy.

5. To assist in maintaining hygiene, health and safety in the department together with proper action in the event of emergency, as required by law and by company policy.

6. To demonstrate commitment to guest care and achieve professional handling of complaints following procedures laid down by company policy.

7. To ensure full completion of all duties relating to the shift in accordance with department and company policy.

8. To achieve effective communication by briefing/debriefing staff, assisting at department meetings and maintaining positive communication with other departments.

9. To generate team commitment to achievement of the company, property and department Mission Statements.

10. To contribute ideas to assist in welfare and motivation of department staff.

11. To prioritize and assign duties, or where applicable, carry out the duties of a staff member or provide assistance as necessary to achieve required standards, productivity and guest care.

12. To carry out month end/year end duties as assigned, achieving standards required by company policy.

13. To ensure compliance with company and house rules.

14. To ensure adherence to the Crisis Communication Plan as required by company policy.

15. To contribute to the security of the building, company assets and guest/coworker safety by ensuring full adherence to security procedures with proper handling of cash/keys as appropriate to the department following procedures laid down by company policy.

Pay: $23.00-$30.00 per hour

Benefits:

Dental care
Employee assistance program
Extended health care
On-site parking

Work Location: In person

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Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer service desk associate (canada)

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