25 meilleures offres (customer care manager, canada) (à pourvoir)

Administration Manager
Optima Living —Calgary, AB
- Temps plein
- Certification RCR
- Service à la clientèle
- Expérience administrative
Supervisor, Customer Care
Day & Ross —Florenceville-Bristol, NB
- Temps plein
- Bilingue
- Microsoft Word
- Microsoft Excel
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8 h
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Onfleet —À domicile
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- Télétravail
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Customer Service Manager / Integration Specialist
GALAXY FREIGHTLINE INC. —Mississauga, ON
- De 75 000 $ à 95 000 $ par an
- Temps plein
- Oracle
- Service à la clientèle
- Salesforce
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Team Lead Customer Service
Sealweld Industrial Materials Canada —Calgary, AB
- De 80 000 $ à 100 000 $ par an
- Heures supplémentaires
- Service à la clientèle
- Systèmes PGI
- Anglais
- Assurance Invalidité
- Assurance Dentaire
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Manager, Customer Experience - Port Hawkesbury
TD Bank —Port Hawkesbury, NS
- De 57 100 $ à 80 600 $ par an
- Temps plein
- Microsoft Office
- Baccalauréat
- Gestion du temps
- Congés payés
Customer Success Manager- Canada
Guidewire Software —À domicile
- De 110 000 $ à 137 000 $ par an
- Temps plein
- Télétravail
- Amélioration continue
- Déplacements à prévoir
- Assurance Dentaire
- Congés payés
National Customer Care Manager
Stellantis —Windsor, ON
- De 97 500 $ à 120 000 $ par an
- Bilingue
- Vente
- Anglais
il y a 13 jours
National Customer Care Manager
Stellantis —Windsor, ON
- De 97 500 $ à 120 000 $ par an
- Bilingue
- Anglais
il y a 13 jours
Customer Support Manager (Product Support)
Jobber —Edmonton, AB
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- Temps plein
- Travail hybride
- Agile
- Compétences en communication
Manager, Case Management–Customer Investigations
Walmart Canada —Mississauga, ON
- De 91 900 $ à 126 390 $ par an
- Temps plein
- Microsoft Excel
- Esprit d'analyse
- Baccalauréat
Workforce Management Manager, Customer Support
Fullscript —Toronto, ON
- De 90 000 $ à 105 000 $ par an
- Temps plein
- Télétravail
- Compétences en communication
- Congés payés
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il y a 5 jours
Customer Care Manager
Digital Hand —Oakville, ON
- De 45 250,53 $ à 91 556,68 $ par an
- Temps plein
- Travail hybride
- Anglais
- Expérience en supervision
- Leadership
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il y a 5 jours
Assistant Store Manager - Customer Experience
PetSmart —Truro, NS
- De 28,51 $ à 41,76 $ de l’heure
- Temps partiel
- Hôtel
- Sens de l'organisation
- Compétences en communication
- Bourses d'Études
- Congés payés
il y a 5 jours
Customer Success Manager - Canada
Delinea —Saint John, NB
- Temps plein
- Bilingue
- Anglais
- Baccalauréat
- Jours fériés payés
- Congés payés
Customer Services Manager
The Association of Professional Engineers and Geoscientists of Alberta —Edmonton, AB
- Temps plein
- Logiciels de GRC/CRM
- Service à la clientèle
- Microsoft Office
Customer Support Lead
BeMo Academic Consulting —À domicile
- 1 000 $ par semaine
- Fins de semaine au besoin
- Télétravail
- Microsoft Powerpoint
- Bilingue
- Microsoft Excel
- Assurance Invalidité
- Assurance Dentaire
Associate Manager - Customer Service North America
Wesco —Red Deer, AB
- De 77 550 $ à 100 815 $ par an
- Embauche urgente
- Service à la clientèle
- Diplôme d'études secondaires
- Expérience en supervision
- Assurance Dentaire
- Congés payés
il y a 9 jours
Customer Success Manager
PocketHealth —À domicile
- De 70 000 $ à 90 000 $ par an
- Temps plein
- Télétravail
- Soins infirmiers
- Vente
- Baccalauréat
- Congés payés
Customer Service Manager - Assistant Operations Manager
Buckwold Western Ltd —Saskatoon, SK
- Temps plein
- Marketing
- Service à la clientèle
- Esprit d'analyse
- Assurance Dentaire
- Assurance Vie
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Senior Manager/Manager, Concierge (Contact Centre)
Aritzia —Vancouver, BC
- De 100 000 $ à 300 000 $ par an
- Temps plein
- Vente
il y a 12 jours
Manager, People (Burlington-Niagara region)
Walmart Canada —Mississauga, ON
- De 91 900 $ à 126 390 $ par an
- Temps plein
- Ressources humaines
Customer Service Manager
E.B. Horsman & Son —Cranbrook, BC
- Temps plein
- Service à la clientèle
- Microsoft Office
- Compétences en informatique
- Régimes de participation aux bénéfices
- Assurance Dentaire
22 h
Assistant Store Manager (Team Lead) - Main St, Moncton
Cannabis NB —Moncton, NB
- De 53 500 $ à 53 580 $ par an
- Fins de semaine au besoin
- Bilingue
- Service à la clientèle
- Anglais
- Congé de maladie payé
District Manager, Edmonton Region
TJX Companies —Edmonton, AB
- De 118 709,60 $ à 168 709,60 $ par an
- Temps plein
- Expérience en gestion
- Diplôme d'études secondaires
- Déplacements à prévoir
- Bourses d'Études

Je souhaite recevoir la dernière alerte emploi pour les postes de ce type : customer care manager (canada)

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Administration Manager

Optima Living
Calgary, AB

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Détails du poste

Temps plein

Compétences

Certification RCR
Service à la clientèle
Expérience administrative
Certificat de premiers soins de base
Compétences en informatique
Compétences en communication

Description complète du poste

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.
Position Summary
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human Resources support, accurate documentation and strong communication to support residents, families, and team members.
All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.
Responsibilities
Leadership and Team Oversight

Provides leadership, direction and mentorship to the administration team.
Conducts and attends team meetings; serves on committees as applicable.
Ensures team members comply with all relevant Occupational Health and Safety regulations.

Core Deliverables
Admin Support

Provides confidential administrative support to the leadership team as applicable.
Ensures effective communication across functions (department) to support the operations as applicable.
Organizes team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.
Supports the General Manager in the incident and complaint reporting processes as applicable.
Supports the Community Relations Coordinator in providing tours of the community as needed.

Resident Business

Manages resident move ins and move outs, including reviewing contracts and financial records, addressing inquiries, and coordinating documentation.
Manages rent rolls, monthly statements, and resident payment transactions ensuring timely submission to the regional office.
Maintains resident comfort funds and rental adjustments for funded beds, while communicating changes to residents as needed.
Prepares and submits reports, including the daily census, Health Authority reporting, and other required documentation.

Community Accounting

Manages the accounts payable and receivable processes, including invoice submission, overdue accounts, petty cash, and payments for guest meals and suite bookings.
Acts as the main contact for financial inquiries, addressing supplier and business support service concerns.

Human Resources

Interviews and hires qualified administration personnel in consultation with the General Manager as applicable.
Assists other hiring managers in the recruitment and onboarding processes as applicable.
Supports functional leaders with benefits eligibility, tracking probationary hours, performance reviews, wage increases and incentive programs as applicable.
Maintains accurate and updated personnel records.

Optima Community Engagement

Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness.
Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed.
Solicits regular resident and family feedback from surveys and other means.

Budget and Financial

Maintains budget allocation in conjunction with the General Manager.

Quality Assurance

Participates in organizational audits and quality improvement initiatives.
Maintains accurate records by ensuring necessary documentation and reporting systems are in place.

General

Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Identifies maintenance issues and reports them following established maintenance procedures.
Responds promptly during emergency codes in alignment with organizational standards and protocols.
Contributes to quality improvement initiatives by sharing ideas and providing feedback.
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
Completes orientation upon hire and annual mandatory education as assigned.
Supports new team members through their orientation process.
Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents (for BC only).
Performs other duties as required to support operational needs.

Qualifications & Experience

Completion of a recognized post-secondary program is an asset.
Minimum of one (1) year office administration experience.
Experience in a residential care or mental health environment is an asset.
Knowledge of Labour and Employment Standards, including union and collective agreements, is an asset.
Ability to establish effective practices in customer service and office administration.
CPR and First Aid certification is an asset.
Energetic and supportive leader who drives team engagement and morale while consistently leading by example.
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
Strong written communication skills with the ability to present professional documents with clarity.
Strong organizational, planning, and problem-solving skills, with the ability to manage priorities effectively.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
Ability to safely operate equipment according to established protocols.
Computer literacy skills required.
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

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