At Berwick, we're not just in the business of senior living—we're creating true, vibrant communities where people connect, thrive, and pursue their interests.
We’re powered by people.
Every one of our communities is designed for the people who live and work within it. We believe that every age holds opportunities for discovery, adventure and connection and that it’s our responsibility to empower those around us—Berwick residents and team members—to embrace their fullest, most meaningful life.
Everything we do is motivated by a desire to make a significant difference in people’s lives. Our team members are compassionate, forward-thinking and hard-working. We’re not afraid to take risks or have fun. Working with Berwick’s residents is immensely rewarding and interesting, and those who thrive here bring curiosity and appreciation to their interactions with residents and their fellow team members alike.
Sound like you? Read on below for more information.
We are announcing a unique and exciting opportunity for the right candidate to serve as Community Operations Manager at Berwick by the Sea.
The Berwick Perks:
- Meaningful work. At Berwick, you’ll be making a positive difference in seniors’ lives, each and every day.
- A supportive, diverse team and training opportunities. We believe in giving our people opportunities to advance wherever we can.
- Refreshments while you work. Berwick’s chef-prepared meals are delicious! We offer one complimentary meal daily, along with beverages to managers.
- Complementary access to our on-site fitness center.
- Share your unique skills, talents, culture, and experiences with our residents and team members. Whether it's hot air ballooning, pottery, or any other personal interest, we’re here to support and celebrate what inspires you. Let your passions shape memorable and meaningful experiences for our community
- We support your growth with education and learning opportunities
About the Role:
Reporting to the General Manager, the Community Operations Manager oversees Front Desk, Assisted Living, and Courtesy Driver operations, ensuring exceptional service, regulatory compliance, and efficient day-to-day operations. As a member of the Management Team, this role provides administrative and operational leadership, supports departmental success, participates in the Manager-on-Call rotation, and acts on behalf of the General Manager as required.
- Full-time, Sunday – Thursday, 8:30am – 4:30pm.
- Must be flexible in hours of work to meet operational requirements.
- On-call duties as required.
- Full and comprehensive benefits package.
- RRSP matching
- Vacation starting at 3 weeks
- Compensation commensurate with experience ($65,000 - $70,000)
The Community Operations Manager is responsible for the leadership and day-to-day operations of the Front Desk, Assisted Living, and Courtesy Driver teams. Key responsibilities include staff scheduling, recruitment, training, performance management, resident and employee records administration, payroll oversight, and ensuring compliance with company policies, Assisted Living regulations, and reporting requirements. This role coordinates resident services and transitions, supports medication management and resident wellness in partnership with clinical staff, responds to resident and employee concerns, oversees emergency preparedness and response, and contributes to a positive, safe, and collaborative community environment.
Knowledge, Skills, & Abilities:
- Minimum of three years Office Administration and experience in management or supervisory capacity
- Knowledge in the field of geriatrics and resident care
- Excellent word processing, database and spreadsheet applications
- Strong data entry and reconciliation skills, strong multitasking and communication skills
- Self-motivated team player with excellent judgment and interpersonal skills with co-workers, seniors, and the general public
- WHMIS and Standard First Aid Certificate.
- Emergency response training in the handling of emergency situations such as power outages, fire, earthquake and medical emergencies
- In depth knowledge of the Assisted Living guidelines and regulations
- Ability to read, write, and speak English proficiently and understands verbal and written instructions
- Good interpersonal skills and ability to effectively interact with the various individuals involved in providing holistic care in a flexible resident focused environment
Note: At Berwick we understand the importance of immunization to protect our residents, team members and visitors from COVID-19. As such, a prerequisite of employment is that all new hires are vaccinated as approved by Health Canada. A current TB test and criminal record check are also required pursuant to the Criminal Records Review Act for working with vulnerable adults.
What Our Teams Are Saying About Working with Berwick Retirement Communities:
Berwick is like no other company that I’ve worked for. I feel supported in my role to be creative and to try new things and there are always opportunities to learn and grow. We have such a dynamic team of staff and residents who really care about one another, and we have a lot of fun together. I couldn’t ask for more in a workplace.
-Rachelle, Active Living Manager, Berwick Royal Oak since 2021.
I love working with the Berwick team. Together we are a family who demonstrate pride, dedication, and loyalty within our team. It is so easy to come to work when you absolutely love your job. It is a pleasure to watch my team grow with our residents as it brings them so much joy to listen to their stories; residents become our family as well.
- Marlo, Senior Hospitality Manager, Berwick Berwick Comox Valley since 2015.
I have always been proud to work at Berwick. My role allows me to collaborate daily with a supportive team and build relationships with the residents who live at and call Berwick home. It’s that connectedness that makes working here so special.
-Lydia, Resident Services Manager, Berwick on the Park since 2008.
Pay: $65,000.00-$70,000.00 per year
Benefits:
- Discounted or free food
- On-site parking
- RRSP match
- Tuition reimbursement
Application question(s):
- Do you have 2 Covid Vaccinations?
- Have you ever acted as a first responder?
- Do you have experience in Resident care/ knowledge of the Assisted Living regulations?
Experience:
- Office management: 3 years (preferred)
Licence/Certification:
- First Aid Certification (preferred)
Work Location: In person
